Jennie N Dxz

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Verified Reviewer

The price on website when adding to my cart keeps changing the item and the price

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Temu - The price on website when adding to my cart keeps changing the item and the price

I have called customer service 5 times and spoken to someone, I was hung up on once. I was told that I was going to get a call back yesterday, but I still have not received a phone call.

I was told to make sure my phone line was available all day today and that a supervisor would call me by 8 PM Central time. However, it's now the second time I was told a supervisor would call me and no one called. Now, I will admit that the very first time I requested a supervisor, I did miss the phone call. It was my fault.

I have been dealing with this for now five days and still have not found a resolution. No one is going to compensate me for my four hours and 47 minutes on the phone (yes, I am keeping track). I was offered a 20% off coupon, which I declined and requested for a supervisor. Three phone calls later, someone offered me a $10 off coupon and another three calls later, someone offered me a 30% off discount, capped at $20.

All I am asking for is for TEMU to give me the amount that was on the item, nothing more. I believe this is the right thing to do - maybe I am wrong.

I am asking for the price to be $19.49, which was the price displayed on the website for the item, regardless of whether it was a mistake or not. I have the proof and I have presented it to 7 people, who all agreed with me.

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Pros:
  • I like temu they have some cool products and you do save money
Cons:
  • That the products are nothing like advertised

Preferred solution: Price reduction

1 comment
Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Audrey H Obr

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Verified Buyer
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To ask for refund

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Temu - To ask for refund
Contains 1 confidential file for company representatives

I'm so pissed. Need help getting a refund picture of item is included.

Please, please, please, please help me. The item was said to be delivered, but it was not.

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Loss:
$300
Pros:
  • Low price
Cons:
  • Inability to speak a person

Preferred solution: Full refund

User's recommendation: Never

1 comment
Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Kaitlyn S Pjv

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Verified Buyer
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Verified Reviewer
| map-marker Birmingham, England

Crap delivery, it went back to hub and i was in all day

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Temu - Crap delivery, it went back to hub and i was in all day
Contains 1 confidential file for company representatives

Absolute *** Evri has *** me about deliveries are not arriving on the days it says. How unfortunate I've had to wait for my sisters presents to arrive. Too late now her birthday was 2 days ago

Photo below shows I'm pissed off due to it being sent back to the hub *** outrageous I pay for what I want, and yet you are still *** me off with taking the ***

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1 comment
Jasmeet Jcv

Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.

If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.

We are here to assist you in finding a resolution. Best wishes, Temu Team

Bonnie B Jfe

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Verified Reviewer

Website is fractured, confusing, cluttered, and product images are NOT the items they actually carry or send- Temu copies high end images of other catalogues or companies to extract orders

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Website is fractured, confusing, cluttered, and product images are NOT the items they...
Website is fractured, confusing, cluttered, and product images are NOT the... - Image 2

I also received Temu coupons to apply to purchased items anywhere from 30%-100% off the next purchase that is never honored and there's nowhere to apply the discounts on Temu's website (from their spinning wheel). Images of merchandise presented for sale on Temu's website are copied from real high-end catalogues to represent products they sell, or stolen from other online company images & products - a total scam to unsuspecting customers lured into purchasing products that seem like quality items but are nowhere near the quality items presented on Temu's website for sale!

I've been stuck with inferior items that are nothing like the online images touted by Temu, a bait & switch nefarious business practice & technique. I could not return items that were different than photos Temu shows on their webpage because Temu would not supply return labels.

It would cost me more to send substituted merchandise or fake products sent to me by post than the actual cost of items charged. The website makes applying for a return a nightmare of hoops and a never-ending quagmire of technical issues that stall until the window of opportunity to file or apply to return an item expires!

View full review
Loss:
$30
Cons:
  • Deliberate misleading products
  • Confusing webpage

Preferred solution: Full refund

User's recommendation: BE AWARE OF THE FAKE IMAGES TEMU OOSTS ON THEIR WEBPAGE— THOSE ARE NOT MADE BY TEMU COMPANY!

1 comment
Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Featured
Michelle o Sxf

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Verified Reviewer
| map-marker Silver Springs, Nevada

I am truly disgusted with temu. I ordered a chair and what they sent was nothing like what I ordered

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I am truly disgusted with temu. I ordered a chair and what they sent was nothing like...
I am truly disgusted with temu. I ordered a chair and what they sent was... - Image 2
I am truly disgusted with temu. I ordered a chair and what they sent was... - Image 3
Original review updated Dec 20, 2024

I am not happy at all. I ordered and paid for a reclining massaging office chair with arm rests and the one in got had none of that.

Then they are pretty much saying I can't get reimbursement. The chair on the.box is what we were supposed to get but what we got was the.gray cheap 5 dollar chair.

.

View full review
Cons:
  • That the products are nothing like advertised
1 comment
Jasmeet Jcv

Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.

If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.

We are here to assist you in finding a resolution. Best wishes, Temu Team

Kawooya H

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Verified Buyer
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Scammed

Temu - Scammed
Temu - Scammed - Image 2
Contains 1 confidential file for company representatives

Hi, I spent and won 1200 dirham on your offers. You said if I buy items that equal to 100 plus, I will receive the money I have won, but I didn't get that money.

Instead, you just sent only items. Please, you have to pay that money, else I will report this matter to the police.

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Preferred solution: Apology

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Melbourne, Victoria

I have repeatedly requested a refund for my last order before we proceed to what I really ordered to no avail. Please ensure the last order for I

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Temu - I have repeatedly requested a refund for my last order before we proceed to what I...
Contains 1 confidential file for company representatives

Please send me a forwarding address to send back my last order which contained some products I cancelled. This matter needs to be resolved if I am to continue with your custom.

I am not impressed with your poor communication and ability to fmdeal with disputes.

Anticipation of a quick response.

Bernadine Turner. bernadineturner @***.com

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1 comment
Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Krystal Z Tpb

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Verified Buyer
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Wrong item

Temu - Wrong item
Temu - Wrong item - Image 2
Contains 1 confidential file for company representatives

I didn't receive the item I ordered. I wanted the translation earphones in purple.

They are round with two earphones. Instead, I received a charger.

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Preferred solution: Deliver product or service ordered

Resolved
Manglam N

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Verified Reviewer

Resolved: I DID NOT GET MY LAST PACKAGE

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Temu - I DID NOT GET MY LAST PACKAGE
Temu - I DID NOT GET MY LAST PACKAGE - Image 2

It is frustrating that I can't reach anyone to retrieve my products. I would like to speak to a human being!!!

View full review
Loss:
$11
Pros:
  • Some products are good and cheap prices
Cons:
  • Some product quality issues
  • Some products are not as shown in the picture

Preferred solution: Full refund

User's recommendation: Hope in future this doesn’t happen. This can not happen again.

1 comment
Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Linda O Qkv

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Verified Buyer
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Refused Refund

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Temu - Refused Refund
Temu - Refused Refund - Image 2
Temu - Refused Refund - Image 3
Contains 5 confidential files for company representatives

I returned two parcels via EVRI. My receipt shows two packages.

TEMU said only one package was received, and so I was denied a refund for nine items, costing approximately £84. This has happened on multiple occasions and in some instances, they find the returned items. EVRI also takes no responsibility, even though they returned to TEMU.

I have sent numerous emails but nothing changes. I decided not to buy from them again.

View full review
Loss:
$84
Pros:
  • Big selection
Cons:
  • No control over returning

Preferred solution: Full refund

User's recommendation: Be aware!!

1 comment
Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Mohammed Amer Ullah K

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Verified Buyer
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Return items are not Accepting in Red box service and shown Error

Temu - Return items are not Accepting in Red box service and shown Error
Temu - Return items are not Accepting in Red box service and shown Error - Image 2
Temu - Return items are not Accepting in Red box service and shown Error - Image 3
Temu - Return items are not Accepting in Red box service and shown Error - Image 4
Contains 6 confidential files for company representatives

I was Visited RED BOX Service center and due to oversize boxes of return items I can't able to drop it in red box than I visit again at Red box service center with proper size of boxes but that time red box shown Error in code than I contact with red box customer care, and they said contact with TEMU and request new Pin Code. So I was suffered and finally contact with Temu customer care and informed/complained in this regard but Temu still not solve and didn't give me new pin code. So, Please issue me new pin code to return items box throw Red box and get me refund amounts of it.

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Preferred solution: Full refund

Agapito Lts
map-marker Wharton, New Jersey

Billing keep saying card is not good it is good

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Temu - Billing keep saying card is not good it is good

I ordered stuff and they are saying my card won't go it is good so it's something on your end here. Heck it and get back to me or I am not gonna buy from you any more this 3 rd time this happen what is wrong

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1 comment
Jasmeet Jcv

Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.

If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.

We are here to assist you in finding a resolution. Best wishes, Temu Team

shreya n Bvl

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Verified Buyer
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Lost parcel

Temu - Lost parcel
Contains 3 confidential files for company representatives

Yesterday, on January 16, 2025, I received a notification that my parcel had been delivered to my location. However, I couldn't find my parcel.

The parcel was delivered by UPS. I tried to track the parcel using the tracking number provided on the Temu app, which is 1ZH934B603********. It is also showing that the parcel has been delivered, but when I checked the picture of the delivered parcel uploaded by the delivery man, I found the picture to be misleading. It doesn't show any parcel.

For proof, I have taken a screenshot of the picture and I am going to upload it here.

Therefore, I earnestly request a refund, as it is not my fault. Kindly process my refund as soon as you can.

View full review
Loss:
$21
Pros:
  • Sell products at a reasonable price
Cons:
  • Are saying that they have delivered a parcel but i have not received it but now they are not giving refunds

Preferred solution: Full refund

User's recommendation: If I don't get this refund I can't recommend this to other customers because after all Temu has failed to deliver my parcel but taken the money

Lanier Pzl

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Verified Buyer
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Verified Reviewer
| map-marker Adelaide Cbd, South Australia

Broken Items

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Temu - Broken Items
Temu - Broken Items - Image 2
Temu - Broken Items - Image 3
Contains 1 confidential file for company representatives

Ordered 2 garden gnomes $68.73 both arrived broken and still in there wrapper and very thick foam surrounding the items however as you can see in pics provided they are both broken and still in the wrapper suggesting that they were broken before they were packed not bloody happy TEMU can go and get STUFFED

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User's recommendation: DONT PURCHASE FROM TEMU

Deanna O Xxd

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Verified Buyer
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Missing parts

Temu - Missing parts
Contains 1 confidential file for company representatives

It's a 12-tier shoe rack. I just received it on Thursday, 12/29. I have put it all together, and there's one tier missing.

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Loss:
$13
Pros:
  • Great selection
Cons:
  • Missing parts

Preferred solution: Price reduction