Temu
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Put 100.59 back in my account that you took out. Do not send the stuff to me; I don't want it. You need a better system.
- Have great stuff
- Need better system and customer service
User's recommendation: Don't put your bank Infor in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived items that I didn't order, 2 more speakers
- Received 2 extra speakers beyond my order.
- Deliveries aren’t left in the right place.
- Some items are misrepresented.
- Some underwear sets don't fit.
Have real live customer service. I received 2 extra speakers that I order, already received the ones I ordered.
Also the people who delivers the things I purchase dont leave them
In the correct place. I am apt B in back of the house.
Some things I order are misrepresented. I have ordered womens
Underwear where 1 set fit, and the others I couldnt get my leg in them.
- Cheap affordable prices
- No live customer service
User's recommendation: Make sure you really look at full description
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’m trying to send an item back and I want a return label and I ain’t getting anywhere with this
Not to good I’ve never got anywhere yet!
I need to speak to someone because I didn't get anywhere. I didn't get a return label about my item. I
- Cant talk to a real person s i n
- I want my money back
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy
Right now I want to find my orders The app is the worst, get you to overspend and it is difficult to find my orders.
Most of the stuff I have thrown away. No way to get "free returns".
Who is going to provide box@, label etc. A few things are ok but get rid of the spin thing
User's recommendation: Do not use, you will be ripped off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Omaha, Nebraska
My name is Rashid sesay ,I been with...
- Rashid Sesay has been with Temu for years.
- He spun the wheel and won a prize.
- The motorcycle costs about $54 and he has a card deposit issue.
My name is Rashid Sesay. I have been with Temu for years.
I just won a prize, but I want to give my prize for the motorcycle, which costs 54 dollars and some cents, please. I spun the wheel and won a prize. Please, I just need your help to get the motorcycle and the prize I won.
I have a little problem with my card, just to deposit the amount. Please, thank you.
Preferred solution: motorcycle because I won a prize so please I want to get the motorcycle and what I won
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for items that I have not received
- $27.05 charged but I haven't received the items.
- My account was accessed and money was taken.
- I'm a longtime customer and don't want phone calls.
Nothing is going to get resolved with Temu they have it where you can’t call the numbers they have for you to call them are advertisements. I’m done with this *** I do not want any more *** customer notes. All I want is something saying you have given me my money back.
You have $27.05 that I have not gotten my items for you have gotten into my account and took money out and theres no items for it. Im missing a lot of items and yes, Im a pissed off customer and you need to make it right Ive been buying there for quite a while. I dont want somebody calling me at my phone number instead of havent going through this cause I dont wanna talk this is very bad
- Good prices as long as you dont play their games
- No consideration for good customer
User's recommendation: At this point point I would not recommend anyone because you have taken money out and have not given me the items I would not have anybody buy from you right now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Discrimination because of my disabilities for one two I received a road from them people from the store on gift Do not order nothing from that place If you could see the condition my rug is in but the
- Alleges disability discrimination and refund denial.
- Rug from HAUNGIFT arrived in terrible condition; two lawsuits and warning not to shop Temu.
Company fixed the issue and I have been provided with full refund. They finally refunded me after two in half weeks and getting a attorney. Constant chats.
THE CONDITION OF THAT rug IS INSANE. BUT I'M REFUSED A REFUND CAUSE I'M DISABLED. TWO LAWSUITS ON THEM AND NOT HAVE A CONSUMER TRADE ATTORNEY AS WELL. DO NOT SHOP AT THE STORE.
HAUNGIFT. THEY WILL SEND YOU TRASH AND ALL THEY WILL SAY IS SORRY. TEMU HAD MORE SCAMS THAN SHEIN OR EXPRESS. I'VE CAUGHT ONTO EVERYONE OF THEM.
I'LL BE SURE AND POST THE NAMES OF TEMU HIGHER UP TEAM THAT HAS SEEN THE RUGS CONDITION AND COVER FOR THEIR SELLERS.
CAN'T WAIT TO GET THIS DONE do not do at HAUNGIFT or Temu Don't do with Temu and to the person that made a comment about disability that's where your at don't talk about what you don't know! I will win my lawsuits
- Will take your money and send you trash and do nothing about it and they have seen the pictures
Preferred solution: Full refund
User's recommendation: Don't shop with HAUNGIFT or Temu them ppl are dirty
Can you please tell me where to find legal help against Temu please?
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Joseph, Missouri
I have uet to receive my electric bike...
I have yet to receive my electric bike in the mail. Why is this? I want the bike sent to me please as soon as possible.
Deanna Martin
415 N 10th St
APT 105
St. Joseph, MO 64501
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never ordered those
Follow the instruction, but I still not get in touch with somebody please Tino I dont want you to charge my account if I didnt order something clicking something for check it doesnt mean that you order please refund my money right now before I take this matter to Better Business Bureau, that is another word of stealing I dont want any problem. Someone need to contact me now I did everything I supposed to do I call you.
You dont answer the phone.
What do you want me to do? I think I need to talk to the Better Business Bureau now thank you and have a good day bye.
User's recommendation: Never charge my bank card without my permission
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Resolved: Lay a complain regarding my parcel not received but marked as delivered on the courier board
GFE used 1 tracking number for my 2 parcels, and I only received 1 parcel while the other I didn't receive, but it is marked delivered.
GFE TRACKING: GE260408****098
I only received order no: PO-184-114****9846******, and the other parcel, which is order no: PO-184-114****3057******, I did not receive.
I tried getting help with the courier, but I didn't get 1; that's why I decided to email Temu straight so they can sort out the matter with the courier.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint George's, Saint George Parish
I dnt receive any of my pack in jamaica...
I don't receive any of my pack in Jamaica. No calls up to now.
The purchase is for Shavon Buford. My order is from Temu.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Received the wrong ordered package
I originally ordered from Temu a blue full-size mattress topper, and I received, late afternoon, a queen-size mattress topper. The box has not yet been opened.
I didn't have success contacting Temu. Please kindly let me know what to do.
I appreciate very much your response. Thank you very much!
Preferred solution: Full refund
User's recommendation: Well I don’t have success either to attach the picture if the box - I can be reach evenings at 434-249-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Need are products Oder not right
- Last year orders unresolved; some items never arrived or were incomplete, including a cracked pot, with only the mixer handle received.
We need are Oder resolved from last year some of are order never came and some pieces are incomplete and we received a cracked cast iron pot an operator got cut off helping me when I called TEMU to help me resolve these issues no one helped until I called the order in that the cast iron pot that I still have has a split in it and I never received my full food machine mixer only the handle we as consumers trust are delivering orders to be accounted as acceptable and accurate as when we first ordered families on budgets should receive there orders with out issues we know things can happen But I was looking forward to my new items for my family we still have not resolved this issue please keep good clients and all consumers kept cared for always in customer service we are reliable clients for years Temu is usually good at resolving or refunding so I pray they fix it asap please and thank you alsoIAM PASTOR UNIQUE MONIQUE WE TEACH BIBLE STUDY LESSONS AND DEEP DELIVERANCE PRAYERS ST MERCY GOSPEL HEALING MINISTRY ARE STREET AND ONLINE EVANGELICAL MINISTRY ALL ARE WELCOME TO LEARN ABOUT GODS LOVE AND HOW TO INCORPORATE IT INTO EVERY COMMUNITY SO ALL ARE WELCOME TO HELP WE PRAY FOR TEMU BECAUSE WE ORDER HERE FOR ARE CHURCH BUISNESS PLEASE AND THANK YOU BRING YOUR BIBLES AND PRAY MATTHEW:8 blessings AMEN
Preferred solution: Full refund
User's recommendation: PRAISE GOD REPENT ONLY USE TEMU IF THERE CUSTOMER SERVICE IS GOOD I HOPE THEY FIX MY ISSUE THEY USUALLY TRY TO SO I GIVE THEM A HAND CLAP FOR THAT HERE IS MY CONTRIBUTION OF MY CONSUMER PICTURES BLESSINGS JESUS CHRIST LIVES YOU ALL GOD US LOVE 1 CORINTHIANS:13 AMEN IAM PROPHETESS DR PASTOR UNIQUE MONIQUE NOT THE FREAK FROM THE STREETS AMEN THANK YOU GOD MY FATHER YAWHEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Balch Springs, Texas
Wrong parts shipped to me
- Parts seem mismatched; top and bottom look the same.
- One or two parts may be missing.
- They still want the tables and want a twice-checked product.
As I got ready to put the product together, I noticed that all parts were coming counter together. Then I noticed the top and bottom sales were all the same.
Now, there's either a missing one or two, but they all look the same as the same as one. Now, do I need to turn one part back in or do I turn the whole part back in? All that needs to be done is that the pick or the packer needs to check the product twice. Someone needs to check it twice.
I still want the product. I wanted the tables—that's all it was. It was just the top and bottom.
It was just all one bottom or just all one top. Thank you.
Preferred solution: To get the parts I need
User's recommendation: I will continue shopping
Hello, thank you for reaching out and we apologize for any inconvenience caused. We care most about customer satisfaction and are always striving to improve.
Please contact us with more details via Temu.com or Temu app live chat so we can assist you further. Best wishes, Temu Team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTemu Is A Scam
- Ordered a hat on 3/1/2026; seller has not replied.
- USPS says never shipped; label created 4/1/2026.
- Temu support delays and gives copied replies.
I ordered a hat on 3/1/2026 because I thought it was cute. However, it has been over two weeks since I ordered the hat.
The seller does not respond to messages, Temu's customer service refuses to issue a refund and according to the USPS, the hat has never been shipped. The USPS website shows that on 4/1/2026, the seller created a shipping label.
Nothing has been updated since then. Temu "customer service" keeps delaying, they copy and paste non-answers from their scripts and it is clear that even though I have been scammed, they won't do anything about it
- Are a website
- Have started scamming people
Preferred solution: Full refund
User's recommendation: Do NOT buy from them
Hello, thank you for reaching out and we apologize for any inconvenience caused. We care most about customer satisfaction and are always striving to improve.
Please contact us with more details via Temu.com or Temu app live chat so we can assist you further. Best wishes, Temu Team.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hello, thank you for reaching out and we apologize for any inconvenience caused. We care most about customer satisfaction and are always striving to improve.
Please contact us with more details via Temu.com or Temu app live chat so we can assist you further. Best wishes, Temu Team.