Kijana Dhi

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Verified Reviewer
| map-marker Cut Off, Louisiana

I think the problem was resolved

Temu - I think the problem was resolved
Temu - I think the problem was resolved - Image 2
Temu - I think the problem was resolved - Image 3

Temu said that my order was shipped but instead of what j ordered I got the wrong thing and I still want my original order but I dont know what to do with the stuff I have now.

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Kelley R Wpk

I own stock in the company and I shop there a LOT BUT !!!!!

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Temu - I own stock in the company and I shop there a LOT BUT !!!!!

4 months ago I finally bought items from this company who has questionable issues ( news reports )

In 3 days I made 5 large orders totaling over$1000.00

( prices are excellent who could argue that )

BUT I have good faith belief the prices are reasonable for many reasons and its not in consumers benefit - I can only speak of my experience ( and its a lot )

The 1st of the 5 orders arrived packaged like untrained monkeys - purses hats clothes jewelry in ripped or otherwise broken zip lock baggies ~ hats purses smashed ( otherwise theyd have been EXCELLENT )

However ~ when shopping online sizing material and FIT are a MYSTERY ~ but TEMU states they have a 90 return but with TERMS people who BUY A LOT cant keep up or obtain ~ what good is a return and refund when TEMU makes it near impossible to get a refund for items that dont show up - damaged and not as advertised ~ the false advertising is unreal ~

For instance- anyone whos spent time on that app can see clothing is photo shopped on models -pasted on them like this in some instances ~

A blonde model with half her upper torso wearing a 1 piece jumper- the bottom model is African American ( clearly the African American feet and shins of the blonde model are 2 different people and the jumper is photoshopped over an upper half of one one and the bottom half of another |

this is MINIMAL in comparison with the thousands of dollars Ive spent at TEMU - I even bought stock in the company because a new company with these prices will prosper ~ right ?

Those 1st 5 orders I am still in dispute over return ( it is and was SO BAD I said the only way to fix their problem was reform EACH and EVERYTHING- this is because their APP is flawed ( I believe its on PURPOSE so youll have to argue for over 90 days and miss the rerun terms ) additionally ~ their terms are every item must be in same bag it came in ~ but those little cellophane and zip lock bags are ripped torn and defective ~ strike 1 off the bat -

You have to go to each individual item and pick between 15 or 20 different reasons youre returning-

Then you have to WRITE a novel WHY for each one in detail -

Then the app prompts if you want to return items from separate orders you can do so USING 1 ship label - to save $ and ease of return-

EPIC FAIL !

Ive screen shotted the process ! EACH STEP ~

You get 4 to 5 different print labels - despite the prompts clearly say you can combine all into 1 label ( its a LIE !

)

And when you order 50 to 100 items - to figure out WHICH item from WHAT order goes in a large box you have to get because anything you get from them is damaged boxes and youve already had to RIP the big oranger bag that housed your hats shoes purses and jewelry- remember their TERMS items must be returned in same bags and boxes they arrived !

Well- on all orders Ive RETURNED items in BETTER condition than they ARRIVED- keep reading the SCAM Ive. Even put through ~

The first 5 orders in 3 days I said Im sending everything back for a full refund- ( reason was ) when I returned a large portion due to their false advertising to include items in cart I didnt put there ( an executive I was able to talk to 4 months ago ( try to call that fake hotline # - well none have EVER answered it )

Sorry - back to the nightmare!

They claimed the warehouse didnt receive items back !

Bologna !!!

They are lying ! So I said Im returning every other item as all and give me back my $ 1,000.00

I had a dispute with my institution for it as well as I chatted with their app BOTS and 5 to 7 different online chat representatives!

NIGHTMARE DYSFUNCTION- I truly believe its a strategy to GET ITEMS BACK and RESTOCK their online app- and sell it again ( claim you didnt return items ) and I believe its worse ~

I talked to that lady executive in the beginning for months ago and she said please we are a new company and we understand that theres a lot of kinks in our process and within our app and the reason for the extra items in the cart that you dont notice when youre buying large amounts of things is because the app is very touchy. The little cart things just pop in there on their own, oh my my

So while I have a dispute with my financial institution and well every single item of the first five orders within three days of $1000 she tells me the warehouse is going to be looking for all those items and get back with me no one ever gets back with me.

Additionally, she told me at that time , dont give up on us give us another try order just a few items at a time

So while I am in the process of the dispute with my bank and them trying to find these items they claim are not returned, claiming their warehouse people have gone through the stuff and they cant find the items some of them they do some they dont believe me this is nefarious.

Keep in mind I have every incentive to want this company to thrive. I own stock in the company. TEMU stock ticker is PDD holdings Inc.

So after a few weeks still in the process of this dispute with nothing happening. Well their app shows up for sale.

You got a free gift. you know the deal, the constant in your face advertising things for like 90 some cents ! So I ordered a few items, and this few items like three seem to be OK and so with your constant advertising popping up on your screen things just very reasonable you start ordering more and more which I did to the tune of thousands of dollars more and like 29 different orders in four months large orders

At the present time in four months I am still battling having to send things back the app saying you can put it all into one print label from several orders but its not true theres four or five print labels so by the time you try to see what item goes with what order or print label because you know they have so many different numbers. It takes Einstein to figure out their app when you go to return add again I believe thats done on purpose so that they can string you along for that 90 days and then say oh well you missed your time to return the things

Presently I am in battle and dispute with this company that I have lived hours on the phone holding for that hotline.

You cant talk to anybody I have probably no less than 600 screenshots of chats with their BOTS and then like 5 to 7 different customer service people my email I cant find anything because there are thousands of emails from TEMU -

And its always the same thing will create a ticket for your items your return that they claim they never receive when the problem is, you can only put one print label the same print label on all your boxes even though they give you different print labels not because UPS You can only put one print label because theres no way to separate at all. Its like impossible to meet their terms to return things, so you do what you think you can you actually get your own boxes and you put the things nicer than what they delivered it to you And it all goes to that same warehouse in New Jersey you know that one anyone whos return knows its the same warehouse that it shipped from. Thats where it all goes back

Within the last month I found a contact number from them. It was from that executive.

I talked to in the very beginning and I have recorded hours and hours of phone calls with a rep that an executives gonna get back with me it never happens. at this present time, I have things from eight or nine different orders that I need to return part of it. I have already returned. Add again they say they didnt receive it.

I have no problem calling anyone there a LIAR - no problem at all. I dont know if customer service are trained to defer people who return items because thats the only reason you would need customer service. It would be you either didnt receive an item or youre trying to return it to get a refund thats the only thing you would call customer service for and that hotline number they never answer and the chat with the customer service that you have to go through one of the BOTS first and then you end up with 5 to 7 customer service reps with all different names and then at the end we are so sorry will create a ticket for you and then the same thing. The email comes back oh upon checking those famous words from third-party processors upon checking I hate that term upon checking and then upon further checking its the same thing the items were not found in the warehouse so logically I have told them if that warehouse did not receive all my boxes with that print label it would be so easy to track all my boxes because each box has the same print label on them so when a warehouse worker comes across a box with all these items the Postal Service, first of all, if it didnt get to that warehouse, it would return to sender with that print label that I have on there and not one time has one box been returned to me or to the UPS station where its dropped off to shipped that warehouse in New Jersey

So theres only one thing I can conclude and that is that its strategically done this way so they can re-stock their online app and resell and make two or three times money off of one item.

Theres no other way to explain it, unless the warehouse workers are stealing things, and starting them an online clothing or merchandise shop of their own, take take your pick because I live in a very small apartment, and I would not keep anything that I cant use and I have proof I have video I have got down to videotaping as I feel boxes and I need to return things as I go to prove that those things are in the box and then theres photos taken at the UPS station of every box and theres UPS receipts with the weight of the boxes for instance, one of several orders with that one print label when they say you can use one print label but they give you four or five so then they say oh we didnt receive the item. This is a game its a lie its a scam. Their products are not a scam. Granted they come wrinkled the clothes do they are so wrinkled and there is some quality issues with some things but a lot of things are very very nice and all it takes is a little steam iron to make it look incredible and youve saved a lot of money whats not damaged and what you do get

I have for four months been living on the phone trying to get my refunds but also I started a little side business and I get my supplies from there and so right now I have over $800 almost 900 sitting in a cart there.

They will not even let me buy it because they refunded an old heart of mine $49 back out of the thousands upon thousands that I spent There , yeah Im about to spit arsenal. I want my items I want to purchase more and theyre not letting me and Im not giving my refunds back. They owe me a lot of money and I see that they have a bunch of lawsuits so that doesnt look good for my stocks that I own in the company , this is so sad because otherwise they actually have to do have. I should say Im doing talk to text.

They have actually some nice products and its very reasonably priced but I believe theyre a scam because of the return policy its set to fail on purpose, and the proof is set up to fail. The proof is any time and piece of mail. Even a letter goes to someones address or a package goes to a shipping address and nobody can see where it belongs to. Well they would send it back to you but the problem is thats how they hooked you.

Thats the scam that print label goes to that warehouse so they get extra boxes of all your stuff and then they restock it and resell it because if you notice, if you ever go to order something thats low in stock, it says, and then it says oh its out of stock, but you can be notified because it usually restocks in a day or two. Theres the catch people who are returning items , theyre not getting refunds because they are restocking that app online and reselling thats how in the last 12 weeks the last quarter the reports of their profit was $8.6 billion and 12 short weeks weeks yes and they dont have any quality customer service? Its on purpose the customer service or nothing but an obstruction from you getting to return items or say you didnt get items that you ordered and paid for , this is very sad me because Ive spent thousands upon thousands of dollars there I cant get returns when I have returned items and I own stock in the company and I dont want to see it fail because I have Stock in the company again TEMU stock ticker PDD holdings Inc. I wish a journalist news reporter, legal counsel would contact me they would come to my apartment and have a field day.

This is a nightmare, a true nightmare, and it has caused me so much stress I do not even have words to explain it, so if you think this is a lot to write, just imagine just imagine.

I love a lot of their clothing ! But not everything is good so you can return it ( except their scam is - to resell ( saying you didnt return ! - and its the scam app saying you can get 1 print label for multiple returns ( its a LIE )

They are claiming so much profit because the scam print label tactic - and reselling items - so they make much more on any item when its sold several times ( ie ) shoes $20.00 sell them twice saying you didnt return and theyve doubled their money -

Over 250 million have downloaded their app - and they shop like crazy - imagine the $$$$$ with this return scam or not sending the items at all.

I just had an appointment with a physician yesterday and we talked about TEMU and he said wow yeah I know about that app.

He said Ive ordered stuff but he doesnt get stuff that he orders so he gave up. Thats the truth, the whole truth, and nothing but the truth, so help me God.

View full review
Loss:
$3000
Pros:
  • Price and choices
Cons:
  • Refund policy is a scam set to fail

Preferred solution: Full refund

User's recommendation: Do not make large orders - you’ll never get refunded- read the scam

104 comments
Guest

There a scam they don't refund money.

Guest

You 100% do NO own stock in Temu. There is no stock available to purchase from this Chinese-owned and operated company.

Guest

Ive never had a problem- they are 100% great customer service with refunds/credit

Guest

I find all these complaints strange. I have made a lot of orders, and had to get a refund for some of the stuff.

And each time I go to do a refund, I get a message saying keep the item and we will refund you, which they did each and every time. I have had nothing but positive things to say about this company.

Guest
reply icon Replying to comment of Guest-2632475

Temu doesn't care about letting people keep things and giving refunds because its not their money. Local sellers in China who are providing Temu with products are the ones who losing big time and struggling to stay afloat and pay their bills and keep food on their table.

I sincerely hope you are not taking advantage of a situation that is hurting poor Chinese people.

They not only lose their products but money too. They don't break even in a situation like this!

Guest

I have bought lots from them too. Sometimes I get double items...I donate it give those away.

But, the main rule is that make sure you read the reviews!! What then you can look at the pics that are included with the reviews to see actual product. From the reviews and pics, a lot of times have changed my mind about product. And know when it looks like sequins AC and you get it, it's not.

It's just a print made to look like there's sparkles all over. But, once you figure out it, you can pretty much be ok with things you order.

Just don't order lots in one order! I've been pretty happy with them.

Guest

Beware things with that company probably will not get better. They have been under the US' radar.

The other company in this bucket is Shewin. From what I have heard that have had some of the same issues.

Guest
reply icon Replying to comment of Guest-2625737

Needing address to send back item I didn't order?

Guest
reply icon Replying to comment of Guest-2625737

Were you trying to type Shein???

Guest

I have had same issues. They have even sent me things I didn't order. I have since deleted their website and do not plan on returning to buy anything else.

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Nancy W Fno

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Temu charged my cash app $69.67 twice and didn’t even process my order and said id get my & back in a week what the heck that’s wrong and messed up as ——!

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Temu charged my cash app $69.67 twice and didn’t even process my order and said id get my...
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We have literally spent thousands with Temu between the 4 accounts that my family has with temu and I put an order in with Temu that came to a total $69.67 with shipping which wasnt a big order but temu charged my cash app twice for $69.67 and temu didnt even process my order they just charged me and toke the $69.67 out of my cash app account twice and my order is still sitting in my temu cart waiting for me to process/pay for my temu order for the third time and needless to say I called Temu right away and temus customer service agent told me that he was very sorry and that itd take about a week for both charges that he looked up and said yes I see where Temu charged you $69.67 twice and where your Temu order wasnt actually even placed and that Ill get my $ back on and for both charges of $69.67 within a week and that if I dont get it to call temu back after talking to his Temu supervisor who didnt even offer me any type of compensation for temus mistake what so ever and I told Temus representative that thats gotta be illegal for temu to just take someones $ out of their account like that and to just be able to just hold it for days like that because the interest Harvey can make

on and off of peoples $ by doing that with peoples $ os a lot of $ that they make

on off of and by just taking and holding their $ in their account for days like that which I told temus representative should be illegal as heck and that I intended on canceling all of are accounts with temu once I receive the hundreds of dollars of merchandise that Ive already ordered and payed temu for and I receive my $ back in my cash app account for both of the $69.67 that temu charged and toke out my cash app account and never even proceeded my order the $69.67 for not even once let alone twice and temu wanted me to pay $69.67 again for the third time for LOL which I do intend on making a phone call to the better bissness bureau and my attorney to find out if it is actually legal or illegal for Temu to be able to do that because I know that Im not the frist nor will I be the last person that Temu has done this to and with and will continue to do it to and with and you know whats really strange is that after this heated phone call to Temu on my part because it wasnt in anyway what so ever the Temu representatives fault that I talked to he was actually a nice guy and felt bad for me and I told him that it wasnt his fault and that I wished him happy holidays and then hung up and all of the sudden my 2 payments to Temu for $69.67 was crossed through and my temu account and the 2 payments to Temu was back in my account so you explain how and why that happened when I was told that that couldnt and wouldnt happen and that itd take days for that to happen period and that there was no way around it while I guess there was and is because my $ is back in my account so go figure and I actually really like shopping on and with Temu what a shame huh but thank god that theres lots of other sites that are just like Temu and even better Ive been told so I guess Ill be finding out!!!

View full review
Pros:
  • I thought it was a pretty decent site and i recommend it to a lot of of people
Cons:
  • Theyve messed up this was a big mess up didnt try to resolve

Preferred solution: Temu offered nothing for their mistake

User's recommendation: To be wear and to watch and check your back accounts or cerdit cards for double payments

2 comments
Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Zuria Ixu
reply icon Replying to comment of Jasmeet Jcv

The live chat is just an AI bot. I have been trying to get an issue rectified and the answers keep circling back instead of answering my question

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Graceyn Xfl

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Verified Buyer
| map-marker Brookhaven, Mississippi

I ordered a bedspread it's like a sheet

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Temu - I ordered a bedspread it's like a sheet
Temu - I ordered a bedspread it's like a sheet - Image 2

It's not a bedspread that I saw It's a dam sheet I will get my lawyers to handle this yall are ripping people off with this fake pictures

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User's recommendation: None yall full of *** on bedspread

1 comment
Jasmeet Jcv

Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.

If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.

We are here to assist you in finding a resolution. Best wishes, Temu Team

Resolved
Roy C Zjd

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Verified Reviewer
| map-marker Van Buren, Arkansas

Resolved: Customer service has gotten worse

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Temu - Customer service has gotten worse
Temu - Customer service has gotten worse - Image 2
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Updated by user Jan 23, 2025

They are going to reorder my cancelled items at no cost and I got an apology as well. Thank you.

Original review Jan 22, 2025
I have not felt like a valued customer anymore cause they seem to be to busy to respond back to me. As if they have ghosted me.
View full review
Loss:
$27
Pros:
  • I like the pricing of the products
  • Some of the items are of good qulity
  • You can get a good deal
Cons:
  • Deliever stolen twice
  • Items cacaneld because of processing error

Preferred solution: To pay for the processing error and send me the items that I ordered around Christmas time.

1 comment
Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Resolved
Tracy B Rzj

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Resolved: Because no one has bothered to call me back or email me back or let me know anything

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Temu - Because no one has bothered to call me back or email me back or let me know...
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I bought a hoverboard for my granddaughter on September 16th gave it to her for Christmas they do not offer a Christmas receipt she used it till the battery ran dead she plugged it in it would not charge and because it was over the 90 days Temu has done nothing not even contact me on the issue

View full review
Loss:
$86

Preferred solution: Full refund

User's recommendation: They need to ask team you for Christmas receipts

1 comment
Jasmeet Jcv

Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.

If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.

We are here to assist you in finding a resolution. Best wishes, Temu Team

Jacqueline W Zbz

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Verified Reviewer

Order Incomplete

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Temu - Order Incomplete
Temu - Order Incomplete - Image 2
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My pants are missing from my 2 pc sets in both package should I return the shirts and reorder my set

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Preferred solution: My pants to my purchase

Li A Iov

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Verified Reviewer

Temu pissed customer, trying to do a return item can’t print label as no printer

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Temu pissed customer, trying to do a return item can’t print label as no printer
Temu pissed customer, trying to do a return item can’t print label as no printer - Image 2
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I'm trying to return a wrong item. This is a major hassle and not very easy!!

I want you to print a return label but can't print as no printer is available at this time!

They sent me a wrong order and I'm not very happy. I have ordered many items, but if this is a hassle to return and I'm unable to because I have no printer, then I will make it known to others not to use them at Temu and will never order from here again!!

View full review
Loss:
$67
Pros:
  • Fast delivery and free
Cons:
  • Cannot actually speak to a customer service representative

Preferred solution: Full refund

User's recommendation: If use pray your order is correct 1st pic what ordered, next pic is what I got

1 comment
Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Lynn C Usq

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Verified Reviewer

I had a tragic housefire at both of my houses within a year

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I never received my packages after having two housefires within the same year. Both of my properties were declared vacant and condemned until they were renovated and repaired from the fire damage.

My packages never made it to my property so I contracted PayPal, which is the people I used to make my purchases of these packages and, they froze my account. Give me a bunch of issues saying I abuse PayPal private policy because I couldnt get Temu or any of the support to understand what I was saying and I didnt get my packages and get them to refund my packages but they didnt refund the order and they only partially refunded some of the items when I didnt receive the whole package Along with four packages that were never refunded or re-shipped and I still didnt receive them. I made aware they said, PayPal dispute and claim for refund I couldnt get help from Temu until PayPal closed their dispute. PayPal finally closed dispute.

I contact Temu and Temu telling me my packages were shipped. I had messages saying that they would help me Prior to contacting them after PayPal had finished their dispute froze. My PayPal account took what money I had left after my tragic housefires which left me in a terrible spot and I really could use the money that I spent on your products that I never got refunded and I never got any of the products And get refunded it wasnt partially refunded to orders and things in total. It was six orders two of them were partially refunded and four of them.

Were not refunded at all, as well as never received yet Temu is claiming the packages were delivered to properties that were declared vacant and condemned until the fire damage was repaired , there was no mail to either my properties. I checked both properties and I didnt have any packages so Im super confused super distraught and distressed has been all this time and Im not even giving any kind of help. Or any compassion for the money I invested into my orders I never received or was partially credited for two of them, but then lost all those credits because I didnt use them to order anything because I didnt receive six orders and was Having issues with living arrangements because of my two tragic housefires why would I use credits to order more stuff for it to be delivered so I just lost my money that I spent on your site and im at a loss for the money I really couldve used in my tragic situation and still could specially after moving almost everything my kids own, etc. and I couldnt really use the credit either because at that time you guys locked my account when PayPal started their disputes, so all actuality the partially refunded orders that I didnt receive, even though I didnt receive the whole order which is some ignorance on one of your support members and all this time and distress, stress and loss of my money when I obviously could have used it because of my tragic situation and I made you guys aware of it.

I sent photos of my houses , updating my address, but you guys are claiming that you could help me when PayPal was done with dispute. I only went through PayPal and tried disputing it because youre support wasnt trying to even help me or listen to what I was saying and then when I finally could get somebody to listen to what I was saying, PayPal dispute stop them from being able to refund me now your people or your customer service are saying my orders were delivered , and cant get any kind of compensation resolution or help with this matter when I spent my money on products I never received. I made you aware as soon as I was aware that the packages werent there yet was ignored as a paying customer and was pretty much being called a liar when I have documentation of my housefires, I have pictures of their no mailbox being in front of my house. I have pictures of the house part up and you can tell me that the postal dude you sent to deliver my stuff that I never received yet your now saying My packages were delivered and verified delivery yet if theres no mailbox with a postal number or address, theres no signature for the packages and I dont have the packages.

The property was declared vacant and condemned until the remodel was finished how can you say? Do you have a guaranteed verification of delivery and I want to see photos of these packages delivered at my property somehow if you do because I dont understand it and it sounds like Im being scammed and ripped off in my moment of tragedy and Ive contacted and contacted support reached out and Im being treated like a, less than citizen not second not first but less than third or like Im not a pain customer and it is infuriating especially in my moment of tragedy not just losing one to two and it seems like as a customer and having a tragic accidental housefire not receiving my page for product company, customer service and whoever delivers the packages are scamming stealing and wrongfully keeping me from my product I paid for or reimbursement somehow it was delivered to a vacant property with mailbox and stolen before I could. Either of my properties doesnt make any sense. The neighbor say they havent seen the packages they didnt get them and I dont have them and I contacted you guys past couple months on numerous accounts and Im being treated like less than a customer is being scammed despite you guys knowing the situation with my tragedy for me and my family and you dont care to steal the money that I very much could use that I paid for for my product that you never delivered PayPal didnt have dispute.

We would reimburse you no problems, sir take it up with PayPal PayPal dispute and saying all my orders were delivered and I never received regardless of me trying to communicate and make you aware of the situation. As a paying customer that has experienced a tragedy and not received the product they paid for so if I dont receive some kind of help with a resolution for the situation, Im just gonna contact the lawyer and get a hold of the federal business Bureau to report you as well for the Product I paid for and have not received and am being denied reimbursement or any kind of resolution for my situation and it has been this long without my product or without a reimbursement of my money and you did credit me I couldnt even use Because you lock my account other than the partial packages, you guys refunded, even though the whole package was missing and I use them to order more stuff and I never received those packages.

Then after that apparently I was credited, but I couldnt even use it looking at your site because he locked my account because PayPal disputes which they had canceled so as you said when you said you would refund it if PayPal didnt have their dispute and Ive got screenshots of it all because PayPal canceled 140 something days my account and stole the funds I had left on top the loss of the money that I invested into your products and now youre saying, you cant reimburse me your product was confirmed or verified delivered to a vacant condemned residency which please explain to me how it can be verified delivered and I would like to see how you have verified it because I havent received them and this is just ridiculous so if I dont receive some kind of help or resolution, Im contacting a lawyer and the federal business bureau and I will be suing for my money back and interest along with compensation for the mental distress, stress and financial distress it is caused me and my family and our moment of tragic circumstances that you do not seem to care about despite me being a paying loyal customer sadly and initially before my housefires I was planning on buying more merchandise and continuing using your guises services all the way up till the fires, and then me not receiving my orders and being treated like less than a valued paying customer or less than a person and its so frustrating and wrong for anybody in my situation or anybody that would be in a similar situation to be treated like that pretty much be denied any kind of reconciliation or reimbursement and pretty much called a liar and that I wont be reimbursed after I was told if PayPal didnt have their claim for reimbursement would reimburse me and I have screenshots of it all the conversations Ive had with support blown up my *** but thank you. I would not recommend anyone ever using this site or services for any kind of product when this kind of wrong treatment occur and blatant disregard not providing the services , you advertise or offer and then after so denying any kind of reimbursement or resolution for my money you took

View full review
Loss:
$300
Cons:
  • Might scam rip u off or denied refund or failure to deliver product

Preferred solution: Full refund

User's recommendation: Don’t use this site they possibly could call you a liar and reimburse you if you do not receive your products you pay for

3 comments
Mortimer Isi

Are you unluckiest person alive? Or do you smoke in bed?

2 housefires?

Christ... Fire Investigators must love you.

Guest

Your problem is with the delivery service and your lack of a valid destination.

Jasmeet Jcv

Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.

If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.

We are here to assist you in finding a resolution. Best wishes, Temu Team

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Freddy V Cus

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Electric Bike

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Temu - Electric Bike
Temu - Electric Bike - Image 2
Temu - Electric Bike - Image 3
Contains 4 confidential files for company representatives

I received the electric bike on Jan 7th, 2025, and I assembled what was needed. I took it for a ride and I loved it!

Except for one thing, the front brakes don't work. They don't work at all. Only the back brakes work. I've talked to 4 sales reps.

They told me that they're going to send me another one!

And I've sent pictures and a video. They told me to keep checking my email and I haven't heard anything yet.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure you get the names of the sales reps you talk too

1 comment
Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Resolved
Heather C Kzq

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Resolved: FAKE Moissanite - AGAIN!!!

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Temu - FAKE Moissanite - AGAIN!!!
Temu - FAKE Moissanite - AGAIN!!! - Image 2
Temu - FAKE Moissanite - AGAIN!!! - Image 3
Contains 1 confidential file for company representatives
Updated by user Oct 15, 2024

Company fixed the issue and I have been provided with full refund. I CALLED and griped, since this is the 4th time I’ve been defrauded by a “local warehouse”.

Original review Oct 15, 2024
Temu fully refunded my purchase AND didnt require me to send the FAKE Moissanite (set in sterling silver that was plated COPPER!) back to the scam artist so he could just sell it again (and probably not to someone like me who tests the gemstones they receive). The POS seller even included a FAKE GRA certificate (it read Certificate of Authentic.

Authentic? How about using the proper noun, authenticITY? Clearly not ordered/manufactured by a native English speaker, much less the largest European authenticator/grader of gemstones! LOL).
Im satisfied with Temus resolution respective of my refund, but this is the FOURTH time a local warehouse seller operating on Temus platform has sent me fake Moissanite.

Temu needs to shut down these providers so that they stop scamming shoppers.

I have ordered dozens of Moissanite pieces (I resell them in my store) that ship from Temu itself, and not one has been fake. Temu obviously cant have proper oversight of warehouses outside of China, so they need to keep things that can be faked where they have a level of oversight and quality control measures over the products that are shipped.
View full review
Pros:
  • Less expensive items
  • Usually good products
  • Free delivery
Cons:
  • So called local warehouse providers have little to no oversight

Preferred solution: The so called local warehouses SHUT DOWN that sell products that can be faked like the fake sterling silver and fake Moissanite jewelry I ordered.

User's recommendation: Only order things that can’t be faked from Temu directly, and not from their “local warehouse” providers.

Rhonda H Gwf

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Unsatisfactory result on order

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Temu - Unsatisfactory result on order
Temu - Unsatisfactory result on order - Image 2
Contains 2 confidential files for company representatives

I placed 4 orders that went to the wrong address. They reimbursed me for three of the smaller orders but not the larger one. The package was delivered to a different city and they wouldn't even give me temporary credit or resend the order.

View full review
Loss:
$77
Cons:
  • Not good at getting back to you

Preferred solution: Full refund

1 comment
Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Resolved
Rebekah B Wfa

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Resolved: Replacement order is also wrong

Temu - Replacement order is also wrong
Contains 1 confidential file for company representatives
Updated by user Jan 29, 2025

Company fixed the issue and I have been provided with apology. The company finally sent out two recliners with both arms. I tried sending the other four back but was told no need.

Original review Jan 14, 2025

I ordered two recliners because my husband and I wanted the heat and massage feature. However, we encountered issues with the first order as 2 armrests were missing from each chair.

I communicated my needs to them, but they mistakenly sent two more recliners.

This time, the left arms were missing and there were still no controls to operate the heat and massage function. Now, I have four useless recliners in my possession.

View full review
Pros:
  • Most of their products perform as promised
Cons:
  • Some items are cheaply made

Preferred solution: I want the arms that have the controls to work heat and massage.

User's recommendation: The chairs are very nice. Sit well. I just wish the arms would have been with them.

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How to Save Money and Shop Wisely

Jun 11, 2021

How to shop online wisely and save money? Trae Bodge, a smart shopping expert, shares tips on how to find the best rebates and deals, avoid shopping scams, and make informed purchases that are worth your money.

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Trae Bodge

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Resolved
Jennifer R Umq

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Resolved: Missing one pair

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Temu - Missing one pair
Contains 1 confidential file for company representatives
Updated by user Dec 12, 2024

Company fixed the issue and I have been provided with full refund.

Original review Dec 12, 2024

Improve better packing. Just ensure everything is done better and correctly for the customer to get the right order.

View full review
Alma R Kdh

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Packaged damaged wit pieces missing

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Temu - Packaged damaged wit pieces missing
Temu - Packaged damaged wit pieces missing - Image 2
Contains 1 confidential file for company representatives

I've been with t e m u for a few years without any issues but this issue gave me the worst headache as it was for my daughter's Christmas gifts that were damaged and missed pieces and they repacked and sent to a paying customer very disrespectful and unprofessional I'm very disappointed in t e m u... Sorry to say you have lost a loyal customer thank you

View full review
Loss:
$22
Pros:
  • Prices awesome
Cons:
  • Deliver and return bad

Preferred solution: Full refund

Sean M Skz

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Half package missing td o ly can offer a 20% off next order is all can give THEN REFUSED TO GIVE CUSTOMERS SERVICE NUMBER!!!!

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Temu - Half package missing td o ly can offer a 20% off next order is all can give THEN...
Temu - Half package missing td o ly can offer a 20% off next order is all can... - Image 2
Temu - Half package missing td o ly can offer a 20% off next order is all can... - Image 3
Contains 1 confidential file for company representatives

I used to love ordering from you guys. Now your service is completely garbage.

Half of my package turned up missing and you told me the only thing you can do is give me a 20% off coupon for my next order... Seriously, this is beyond a joke. I request for your customer service phone number stateside and you tell me, nope, that isn't a requirement for you to provide.

You guys are completely garbage now... Half of the package is missing.

View full review
Loss:
$50
Pros:
  • Large choice of items
Cons:
  • Horrible customer service lies theft horrible customer service

Preferred solution: Full refund

2 comments
Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Sean M Skz
reply icon Replying to comment of Jasmeet Jcv

That's exactly where I did reach out with on the app through the live customer service, not the computer and that's where I had this customer service treatment and it drastically gone downhill over the last 2-3 months. I still have a $300 radio sitting in my garage that they refused to warranty when it showed up would have messed up screen and now I get half my order with super clear signs of the package being opened and retaped cut marks holes all over the package. Send it to him and all they offered me is a 20% off coupon for my next order capped off at $20

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Temu FAQs

Rebecca A. Garland
PissedConsumer Reporter

Temu FAQs

To request a return via the Temu website, log into your account and navigate to the My Orders section. Click the Return Order button next to the item you want to return, and complete the provided form.
Alternatively, you can initiate the Temu returns process via the app. Tap the My Orders button and find the order with the item you want to return. Click “Return,” and follow the instructions to generate a prepaid Temu return address label.

To cancel Temu's order via the website, log into your account, click the My Orders button, and locate the order you wish to cancel. Click the Cancel Order option and follow the instructions to complete cancellation.
You can also use the Temu App to cancel your order. Open the app and log into your account. Go to the My Temu Orders section, and follow the prompts. Remember to check if your order is eligible for cancellation, as some orders might be too far along in the processing stage to be canceled.

You can unsubscribe from Temu marketing correspondence using the link in an email from the company. Open any email from Temu, scroll to the bottom, and click the Unsubscribe link.
To unsubscribe from Temu Emails through your account settings on the official website, do the following:
1)Click the My Account icon.
2)Navigate to the Email Preferences section.
3)Toggle off the option for receiving newsletters and promotional emails.
4)Save the changes.

To contact Seller through the Temu website, follow simple steps:
1)Log into your account.
2)Go to the My Orders section.
3)Locate the item you want to ask about.
4)Click the Contact Seller option.
You will be redirected to a message room to chat with a seller.
Alternatively, you can reach the Seller via the Temu App in the following way:
1)Log into your account.
2)Tap the My Orders button.
3)Find the order with the item you want to inquire about.
4)Click on the Contact Seller link to open a messaging thread where you can communicate directly with a seller.

The exact locations of Temu warehuses are not publicly disclosed. However, the company has a network of warehouses strategically positioned across the globe. They are believed to be in key regions such as Asia, North America, and Europe to ensure efficient order fulfillment and customer satisfaction.

You can get a Temu Coupon in several ways. When you create an account on Temu, opt-in to receive promotional emails. You’ll receive exclusive coupons and offers directly in your inbox. You can also join Temu’s text club by texting TEMU to 52927 to get a 20% off coupon for your first order and other exclusive deals. Special promotions and sales events are often available on Temu’s website and app.
The Coupons and Offers section on Temu’s app often has special promotions and discounts that are not available on the website. Websites like RetailMeNot frequently list current Temu coupons and promo codes. Another way to get a coupon is by using referral codes from friends or online communities.

Temu’s delivery times can vary based on the shipping method you choose. Standard Shipping typically takes 6 to 22 days and is free for all orders. Express Shipping costs $12.90 for orders under $129, but it’s free for orders over $129 and usually takes 4 to 11 days.
Note that it may take 1 to 3 days to process your order before it is shipped. Factors like flight arrangements, weather conditions, and other external factors can also affect the actual delivery date.

Temu primarily ships the products from Chinese suppliers and factories. However, some items are also shipped from US fulfillment centers.

Temu is owned by PDD Holdings Inc., a multinational commerce group registered in the Cayman Islands and operates globally.