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Temu

Temu

www.temu.com
What is your customer experience with Temu?

Temu Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Temu has 2.9 star rating based on 21983 customer reviews. Consumers are mostly neutral.

  • 37% of users would likely recommend Temu to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap, Good prices, Great prices.
    Cons: None as of right now, Poor customer service, Customer service.

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Is Temu Legit?

Trust Score is
100 / 100

Our analysis shows that Temu is legit, safe for consumers to access and is not a scam. www.temu.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Temu reviews to learn more about other consumers' experiences.

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Top Temu Reviews

Positive Review

"Question regarding a refund dispute I don’t know aboutt"

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I tried to place a order through Tio using Affirm, but I cant check out because its saying that I have an outstanding dispute with my financial institution,...

Critical Review

"Pissed customer I order and did not get the orfder"

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.I want a refund I did not give you consent to charge my card you say 1 cents and it not .spinning and that not the price yall are

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Boby Sbj
map-marker Doylestown, Pennsylvania

Pissed customer I order and did not get the orfder

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.I want a refund I did not give you consent to charge my card you say 1 cents and it not .spinning and that not the price yall are

View full review
Kelley R Wpk

I own stock in the company and I shop there a LOT BUT !!!!!

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Temu - I own stock in the company and I shop there a LOT BUT !!!!!

4 months ago I finally bought items from this company who has questionable issues ( news reports )

In 3 days I made 5 large orders totaling over$1000.00

( prices are excellent who could argue that )

BUT I have good faith belief the prices are reasonable for many reasons and its not in consumers benefit - I can only speak of my experience ( and its a lot )

The 1st of the 5 orders arrived packaged like untrained monkeys - purses hats clothes jewelry in ripped or otherwise broken zip lock baggies ~ hats purses smashed ( otherwise theyd have been EXCELLENT )

However ~ when shopping online sizing material and FIT are a MYSTERY ~ but TEMU states they have a 90 return but with TERMS people who BUY A LOT cant keep up or obtain ~ what good is a return and refund when TEMU makes it near impossible to get a refund for items that dont show up - damaged and not as advertised ~ the false advertising is unreal ~

For instance- anyone whos spent time on that app can see clothing is photo shopped on models -pasted on them like this in some instances ~

A blonde model with half her upper torso wearing a 1 piece jumper- the bottom model is African American ( clearly the African American feet and shins of the blonde model are 2 different people and the jumper is photoshopped over an upper half of one one and the bottom half of another |

this is MINIMAL in comparison with the thousands of dollars Ive spent at TEMU - I even bought stock in the company because a new company with these prices will prosper ~ right ?

Those 1st 5 orders I am still in dispute over return ( it is and was SO BAD I said the only way to fix their problem was reform EACH and EVERYTHING- this is because their APP is flawed ( I believe its on PURPOSE so youll have to argue for over 90 days and miss the rerun terms ) additionally ~ their terms are every item must be in same bag it came in ~ but those little cellophane and zip lock bags are ripped torn and defective ~ strike 1 off the bat -

You have to go to each individual item and pick between 15 or 20 different reasons youre returning-

Then you have to WRITE a novel WHY for each one in detail -

Then the app prompts if you want to return items from separate orders you can do so USING 1 ship label - to save $ and ease of return-

EPIC FAIL !

Ive screen shotted the process ! EACH STEP ~

You get 4 to 5 different print labels - despite the prompts clearly say you can combine all into 1 label ( its a LIE !

)

And when you order 50 to 100 items - to figure out WHICH item from WHAT order goes in a large box you have to get because anything you get from them is damaged boxes and youve already had to RIP the big oranger bag that housed your hats shoes purses and jewelry- remember their TERMS items must be returned in same bags and boxes they arrived !

Well- on all orders Ive RETURNED items in BETTER condition than they ARRIVED- keep reading the SCAM Ive. Even put through ~

The first 5 orders in 3 days I said Im sending everything back for a full refund- ( reason was ) when I returned a large portion due to their false advertising to include items in cart I didnt put there ( an executive I was able to talk to 4 months ago ( try to call that fake hotline # - well none have EVER answered it )

Sorry - back to the nightmare!

They claimed the warehouse didnt receive items back !

Bologna !!!

They are lying ! So I said Im returning every other item as all and give me back my $ 1,000.00

I had a dispute with my institution for it as well as I chatted with their app BOTS and 5 to 7 different online chat representatives!

NIGHTMARE DYSFUNCTION- I truly believe its a strategy to GET ITEMS BACK and RESTOCK their online app- and sell it again ( claim you didnt return items ) and I believe its worse ~

I talked to that lady executive in the beginning for months ago and she said please we are a new company and we understand that theres a lot of kinks in our process and within our app and the reason for the extra items in the cart that you dont notice when youre buying large amounts of things is because the app is very touchy. The little cart things just pop in there on their own, oh my my

So while I have a dispute with my financial institution and well every single item of the first five orders within three days of $1000 she tells me the warehouse is going to be looking for all those items and get back with me no one ever gets back with me.

Additionally, she told me at that time , dont give up on us give us another try order just a few items at a time

So while I am in the process of the dispute with my bank and them trying to find these items they claim are not returned, claiming their warehouse people have gone through the stuff and they cant find the items some of them they do some they dont believe me this is nefarious.

Keep in mind I have every incentive to want this company to thrive. I own stock in the company. TEMU stock ticker is PDD holdings Inc.

So after a few weeks still in the process of this dispute with nothing happening. Well their app shows up for sale.

You got a free gift. you know the deal, the constant in your face advertising things for like 90 some cents ! So I ordered a few items, and this few items like three seem to be OK and so with your constant advertising popping up on your screen things just very reasonable you start ordering more and more which I did to the tune of thousands of dollars more and like 29 different orders in four months large orders

At the present time in four months I am still battling having to send things back the app saying you can put it all into one print label from several orders but its not true theres four or five print labels so by the time you try to see what item goes with what order or print label because you know they have so many different numbers. It takes Einstein to figure out their app when you go to return add again I believe thats done on purpose so that they can string you along for that 90 days and then say oh well you missed your time to return the things

Presently I am in battle and dispute with this company that I have lived hours on the phone holding for that hotline.

You cant talk to anybody I have probably no less than 600 screenshots of chats with their BOTS and then like 5 to 7 different customer service people my email I cant find anything because there are thousands of emails from TEMU -

And its always the same thing will create a ticket for your items your return that they claim they never receive when the problem is, you can only put one print label the same print label on all your boxes even though they give you different print labels not because UPS You can only put one print label because theres no way to separate at all. Its like impossible to meet their terms to return things, so you do what you think you can you actually get your own boxes and you put the things nicer than what they delivered it to you And it all goes to that same warehouse in New Jersey you know that one anyone whos return knows its the same warehouse that it shipped from. Thats where it all goes back

Within the last month I found a contact number from them. It was from that executive.

I talked to in the very beginning and I have recorded hours and hours of phone calls with a rep that an executives gonna get back with me it never happens. at this present time, I have things from eight or nine different orders that I need to return part of it. I have already returned. Add again they say they didnt receive it.

I have no problem calling anyone there a LIAR - no problem at all. I dont know if customer service are trained to defer people who return items because thats the only reason you would need customer service. It would be you either didnt receive an item or youre trying to return it to get a refund thats the only thing you would call customer service for and that hotline number they never answer and the chat with the customer service that you have to go through one of the BOTS first and then you end up with 5 to 7 customer service reps with all different names and then at the end we are so sorry will create a ticket for you and then the same thing. The email comes back oh upon checking those famous words from third-party processors upon checking I hate that term upon checking and then upon further checking its the same thing the items were not found in the warehouse so logically I have told them if that warehouse did not receive all my boxes with that print label it would be so easy to track all my boxes because each box has the same print label on them so when a warehouse worker comes across a box with all these items the Postal Service, first of all, if it didnt get to that warehouse, it would return to sender with that print label that I have on there and not one time has one box been returned to me or to the UPS station where its dropped off to shipped that warehouse in New Jersey

So theres only one thing I can conclude and that is that its strategically done this way so they can re-stock their online app and resell and make two or three times money off of one item.

Theres no other way to explain it, unless the warehouse workers are stealing things, and starting them an online clothing or merchandise shop of their own, take take your pick because I live in a very small apartment, and I would not keep anything that I cant use and I have proof I have video I have got down to videotaping as I feel boxes and I need to return things as I go to prove that those things are in the box and then theres photos taken at the UPS station of every box and theres UPS receipts with the weight of the boxes for instance, one of several orders with that one print label when they say you can use one print label but they give you four or five so then they say oh we didnt receive the item. This is a game its a lie its a scam. Their products are not a scam. Granted they come wrinkled the clothes do they are so wrinkled and there is some quality issues with some things but a lot of things are very very nice and all it takes is a little steam iron to make it look incredible and youve saved a lot of money whats not damaged and what you do get

I have for four months been living on the phone trying to get my refunds but also I started a little side business and I get my supplies from there and so right now I have over $800 almost 900 sitting in a cart there.

They will not even let me buy it because they refunded an old heart of mine $49 back out of the thousands upon thousands that I spent There , yeah Im about to spit arsenal. I want my items I want to purchase more and theyre not letting me and Im not giving my refunds back. They owe me a lot of money and I see that they have a bunch of lawsuits so that doesnt look good for my stocks that I own in the company , this is so sad because otherwise they actually have to do have. I should say Im doing talk to text.

They have actually some nice products and its very reasonably priced but I believe theyre a scam because of the return policy its set to fail on purpose, and the proof is set up to fail. The proof is any time and piece of mail. Even a letter goes to someones address or a package goes to a shipping address and nobody can see where it belongs to. Well they would send it back to you but the problem is thats how they hooked you.

Thats the scam that print label goes to that warehouse so they get extra boxes of all your stuff and then they restock it and resell it because if you notice, if you ever go to order something thats low in stock, it says, and then it says oh its out of stock, but you can be notified because it usually restocks in a day or two. Theres the catch people who are returning items , theyre not getting refunds because they are restocking that app online and reselling thats how in the last 12 weeks the last quarter the reports of their profit was $8.6 billion and 12 short weeks weeks yes and they dont have any quality customer service? Its on purpose the customer service or nothing but an obstruction from you getting to return items or say you didnt get items that you ordered and paid for , this is very sad me because Ive spent thousands upon thousands of dollars there I cant get returns when I have returned items and I own stock in the company and I dont want to see it fail because I have Stock in the company again TEMU stock ticker PDD holdings Inc. I wish a journalist news reporter, legal counsel would contact me they would come to my apartment and have a field day.

This is a nightmare, a true nightmare, and it has caused me so much stress I do not even have words to explain it, so if you think this is a lot to write, just imagine just imagine.

I love a lot of their clothing ! But not everything is good so you can return it ( except their scam is - to resell ( saying you didnt return ! - and its the scam app saying you can get 1 print label for multiple returns ( its a LIE )

They are claiming so much profit because the scam print label tactic - and reselling items - so they make much more on any item when its sold several times ( ie ) shoes $20.00 sell them twice saying you didnt return and theyve doubled their money -

Over 250 million have downloaded their app - and they shop like crazy - imagine the $$$$$ with this return scam or not sending the items at all.

I just had an appointment with a physician yesterday and we talked about TEMU and he said wow yeah I know about that app.

He said Ive ordered stuff but he doesnt get stuff that he orders so he gave up. Thats the truth, the whole truth, and nothing but the truth, so help me God.

View full review
Loss:
$3000
Pros:
  • Price and choices
Cons:
  • Refund policy is a scam set to fail

Preferred solution: Full refund

User's recommendation: Do not make large orders - you’ll never get refunded- read the scam

111 comments
Mireya Cbr

Yes, thats true, make small orders and video yourself opening them.

Guest

Things aren't as they appear always real tony

Guest

Some of what she said is true!!

Guest

They most definitely are scandalous

Zela Vxf

I didn't order 5 items. Why you sent 5 items?

Guest

Thank you for the warnings

Guest

There a scam they don't refund money.

Guest

You 100% do NO own stock in Temu. There is no stock available to purchase from this Chinese-owned and operated company.

Guest

Ive never had a problem- they are 100% great customer service with refunds/credit

Guest
reply icon Replying to comment of Guest-2644173

The one time I had an issue with shipping, they resent the item overnight. AND gave a credit of $5.

Was really surprised with the resolution. I shop there less than I used to but that's because I live on a fixed income.

Guest

I find all these complaints strange. I have made a lot of orders, and had to get a refund for some of the stuff.

And each time I go to do a refund, I get a message saying keep the item and we will refund you, which they did each and every time. I have had nothing but positive things to say about this company.

Guest
reply icon Replying to comment of Guest-2632475

Temu doesn't care about letting people keep things and giving refunds because its not their money. Local sellers in China who are providing Temu with products are the ones who losing big time and struggling to stay afloat and pay their bills and keep food on their table.

I sincerely hope you are not taking advantage of a situation that is hurting poor Chinese people.

They not only lose their products but money too. They don't break even in a situation like this!

Guest

I have bought lots from them too. Sometimes I get double items...I donate it give those away.

But, the main rule is that make sure you read the reviews!! What then you can look at the pics that are included with the reviews to see actual product. From the reviews and pics, a lot of times have changed my mind about product. And know when it looks like sequins AC and you get it, it's not.

It's just a print made to look like there's sparkles all over. But, once you figure out it, you can pretty much be ok with things you order.

Just don't order lots in one order! I've been pretty happy with them.

Guest

Beware things with that company probably will not get better. They have been under the US' radar.

The other company in this bucket is Shewin. From what I have heard that have had some of the same issues.

Guest
reply icon Replying to comment of Guest-2625737

Needing address to send back item I didn't order?

Guest
reply icon Replying to comment of Guest-2625737

Were you trying to type Shein???

Guest

I have had same issues. They have even sent me things I didn't order. I have since deleted their website and do not plan on returning to buy anything else.

Guest

Lady, you do not own stock in Temu. You cannot buy stock in Temu.

You can only indirectly invest in their parent company, which is Chinese-owned and operated but incorporated in another country.

P.S. Clean your room.

Guest

I thought there were laws that protect the consumers in Canada. I don't like the Idea of false advertising and poor customer service.

Where are the human help/customer service centres? They make enough money to afford setting one up pretty quickly.

Guest
reply icon Replying to comment of Guest-2617848

This is a Chinese-owned and operated company.

View more comments (110)
Anonymous
map-marker Seattle, Washington

Incorrect pmt problem

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Temu - Incorrect pmt problem

Temu usually sends me packages, just like they have in the past and one book SUM ! However, this time when I purchased just a few items, had me spin the wheel and opened up some present boxes, which was I believe a $550 discount or something crazy the other options for my two other purchases in the month of March or the same.

What team is doing now? Is not sending the one bulk package waving the shipping and handling fee because you purchased items over a certain price. What is now happening after they have promised to give you $200 off or whatever it might be depending upon the spinning wheel or packages that you can open along the way of options to pick from in which I did, they are now not only not sending you to the final screen that shows the rundown of the purchase of the price, the deductions or coupons that are supposed to be put onto your or should I say taken off of your total plus free prizes or free presents they say which Ive never received not once to this day. Funny that you would actually have a pissed consumer department, which is actually called the customer department.

So when I actually got to look at my bank statements while Ive been sick for quite a few weeks and just havent felt up to it not only did they not give me those prices but they gouged me and took everything in my bank account over $350 worth it looks like Without any type of coupons applied. But they gouged me by not taking me to the screen that shows the breakdown so when you put purchased items which were maybe 5 to 7 and in no way coming to over $400 balance, but apparently theyre not giving you any of the coupons theyre not giving you any of the deductions per that spinning wheel or the $50 prizes that you also get along the way when you open up the packages. They just took me after I press the purchased button to no screen at all except that if I wanted to track my items so I couldnt see anything. What they did somehow and dont ask me exactly cause Im not them as they actually added in shipping charges like never before I have purchased items from them in the past and everything is coming one lump sum at once since I am buying it through Temu and not buying it through whatever companies they purchased these items from.

Instead, I started getting little packages here and there here and there all of them charging me shipping and handling fees individual packages not one great big orange Temu package like I have usually. So I didnt get any special free presents from them, I didnt even get the amount of money that they said that they would knock off of the next billing charge which it was but instead they gouged me $350 and that is also including Put me on a payment program when I didnt hit anything like that for Another another $250 balance for what I have no idea cause I didnt get any products. I never agreed to this. It kept telling me to verify these installments with some installment link they have Theres no way my credit is that great right now not since Ive been off work.

So somehow theyre stating that I agreed to this which I absolutely did not and for what I didnt get any extra items that would commit to a $250 installment balance of Approximately $12 every month or that of 11 something every two weeks. I kept getting something stating to download the app for the installment again Im not even familiar with who that says with because I never agreed to it. I never downloaded the app and I never verified That. This was OK.

Any shaper farm never accepted terms in agreement never signed my name on anything so instead of giving me a good deal this time around they charged me shipping and handling per package sent them out from the actual company that they purchased these items through, gouged me in the month of March for over 300 $400 plus another $250 and installments for the next two years or something crazy like this, which I never agreed to therefore they shouldnt of sent me anything if that was the case and I didnt agree to it on any way shape or form. Funny how my bank is completely familiar with a lot of pissed off customers having these similar problems now with Temu. I think this is the last time Ill be dealing with Temu. They gouged my account and brought it down to 0+.

Tried to also have me pay another 250 for nothing on a payment installment plan. I never agreed to nor would my credit ever be good enough to set me up on something like this absolutely insane, warm and loving regards, youre not so happy pissed off customer lol but not really lol. Thank you for your time.

Love to know how youre not gonna close down when youre doing this to people a complete and utter scam but then again its not like youre probably happy with it tariffs that Donald Trump have just put on you guys in China, no shade. Im just a Citizen that doesnt want anymore and also not to get scammed by Temu.

View full review
8 comments
Guest

Yes Agree with her it is disgusting how they treat people!!!

Mireya Cbr
reply icon Replying to comment of Guest-2702325

Disgusting is so true. Shame that they started out good and now a complete scam.

Guest

I’ve had all of the same happen to me so many times. Iff yr literally makes my blood pressure sky rockets. They need to lower the prices to offset the what the tariffs r costing I think they can afford that.

Guest

They sell crap. The wheel is a scam.

Guest
reply icon Replying to comment of Guest-2691976

The farm is a scam

Guest

Yes I just had similar problems with Temu and I am going to report to the better business bureau. I suggest this highly. They need to be stopped with this kind of business practices.

Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Guest
reply icon Replying to comment of Jasmeet Jcv

You guys are scammers! I bought lots of things and have had great service when there was a problem..

lately I've been buying lots of things spending over the $30 threshold to save the $2.99 shipping and the sellers either send nothing or a small tiny package with some junk in it that I did not order.. My last order was 128 tool kits and they sent me one tiny bag of plastic parts which I don't even know what they are.. They just sent a package of anything to show a tracking number that it got delivered but it was not what I ordered It was 4 oz package My order would have been way over 10 lb.. You guys are getting horrible with your customer service..

You said I get a refund in 24 hours it's been about 8 days back and forth everyday and nothing..

I probably spent well over $20,000 in the past year and this is how I get treated?? Give me a break

View more comments (7)
Dan C Vyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am getting tunaround

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Temu - I am getting tunaround
Temu - I am getting tunaround - Image 2
Updated by user Jun 13, 2025

I never had an issue that Temu did not take care of me. I really enjoy using Temu. Although I was supposed to get a credit back on this last issue but haven’t seen it yet.

Original review Jun 12, 2025
I purchased two sets of two Rhino retractable cargo straps back in February and March. I have not used them until 06/07/ 2025.

I contacted Rhino for they have I lifetime warranty. They told me that they cannot help me with any warranty due to the fact that Temu is not a dealer for them. Even though I had never used the straps until June 7th. But I am here to tell you beware of Rhino retractable straps.

Their lifetime warranty is nothing but one big lie. To make this even interesting I ordered through Temu. And there got delivered by Amazon.

From this point now I will continue to use Temu with confidence. Dont buy straps from Rhino.
View full review
Loss:
$20

Preferred solution: Price reduction

User's recommendation: Temu has helped me in the past. I cannot blame Temu. I have all the confidence in the world that Temu is doing all they can. I would like to say one thing here for those who are scared of using Temu , Temu has bent over backwards in the past to help.

Pier Qdm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tucson, Arizona

Incompetent customer service

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Temu - Incompetent customer service

I had a problem with something they call a calendar event. You select items that are supposed to be free and an ultimate item thats a little more expensive but you also get for free.

By the time I got to the ultimate gift, the app was not working properly. In order to receive the gift it is supposedly automatically put into the shopping cart and then you have to place an order of $20 to receive that gift.

The problem that nobody seems to understand is that the ultimate gift was not automatically placed in the shopping cart. I could not place it in the cart manually. In addition, I could not add anything to the cart to make the $20 minimum threshold.

I chatted online with two different people, Ive spoken to countless people, Ive received emails from seven or eight people. Every single one of them explains to me how the event is supposed to work, discounting the fact that I know how the event is supposed to work. There was a problem and it wasnt working. It is so frustrating to talk to people who either arent smart enough to understand a problem or choose to ignore it.

I dont need 30 different explanations of how an item is supposed to automatically be put in the cart and how I have to buy $20 worth of items in order to receive the free gift.

Simple enough, right? The problem that theyve continue to ignore is that I could not put anything in the cart because their app was not working properly in that event. I got out of the event and back in. I got out of the Temu app and back in.

I turned my phone off and back on. Yet the event calendar would not put the gift in the cart or allow me to put anything else in the cart.

Temus lousy customer service pissed away all the time I had to claim the ultimate prize by not helping me. Then they acted as if I did something wrong and kept explaining that the event had closed and the gift was expired.

I have attached a screenshot that I sent to Temu several times. As you can see in the center, the gift is claimed.

If you look at the shopping cart in the bottom left, you can see theres nothing in it. This was the whole page. I couldnt scroll up, down, sideways or in circles.

Just by looking at this screenshot and knowing it was all I could see, wouldnt logic alone dictate that I cant add anything to the cart and the gift is not in the cart? (For clarification, on the calendar page they call the cart a shopping bag)

View full review

User's recommendation: If you have a problem with Temu, set aside a lot of time to deal with it and call rather than chat or email. You probably still won’t get much help.

1 comment
Lalu S Jxc

WhatsApp block me

Resolved
Mitzi E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Deceive marketing illegal transaction on my debit card

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Temu - Deceive marketing illegal transaction on my debit card
Temu - Deceive marketing illegal transaction on my debit card - Image 2
Temu - Deceive marketing illegal transaction on my debit card - Image 3
Temu - Deceive marketing illegal transaction on my debit card - Image 4
Temu - Deceive marketing illegal transaction on my debit card - Image 5
Updated by user May 07, 2025

Company fixed the issue and I have been provided with partial refund.

Original review May 01, 2025

I canceled two orders hours and hours before they were shipped. I sent the seller numerous messages, and they shipped them hours after I canceled.

That is an illegal transaction on my debit card and deceptive marketing. I'm filing legal charges now, and I have proof of what time I canceled and what time they were shipped. They are using the excuse that it was already shipped! Lies and deception.

I will win this lawsuit and the charges for illegal transactions on my card after I canceled, with proof of the time of cancellation and the time of shipment. Temu is facing some serious charges.

View full review
Loss:
$51
Cons:
  • Are deceptive and negligent

Preferred solution: Full refund

User's recommendation: Do not shop with them they are starting to take ppl money off their cards

Resolved
Guerline B Dvz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Missing part of the order

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Temu - Missing part of the order
Temu - Missing part of the order - Image 2
Updated by user Apr 04, 2025

They didn’t answer me.

Original review Apr 04, 2025

Buy mannequin head it missing part please when a customer calls you, answer the phone call. They have a very bad customer service

View full review
Loss:
$25

Preferred solution: Another mannequin head standing with 3

User's recommendation: Check out out the order I soon it’s come home

Shalice Pau
map-marker Humble, Texas

My package was damaged

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Temu - My package was damaged
Temu - My package was damaged - Image 2

my package was delivered and it was all broken up and damage so i wanted to send it back and get another one

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User's recommendation: how do i return it

Shari S Dci

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Verified Reviewer

Delivered order today, box has been opened with no effort to reseal before delivery to me.

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The swimming pool I ordered was delivered today and the box has been completely opened. No attempt to reseal.

No identification as to WHO opened it.

I took photos. I want to know if I should return as is, or open it in hopes that my merchandise is unharmed inside?

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Loss:
$63
Pros:
  • As fast as possible
  • Good service
Cons:
  • Things are not usually as described

User's recommendation: Photo boxes that are not intact

Resolved
Saharsh Vza

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Verified Reviewer
| map-marker Ivel, Kentucky

Resolved: Wrong payment method

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Temu - Wrong payment method
Updated by user Jun 22, 2025

Company fixed the issue and I have been provided with product or service ordered. I could not get what I thought i had ordered but they did give me a $20 credit to buy what I thought i had ordered. Called.

Original review Jun 07, 2025

I called the toll free number but nobody picked up. I tried chat online and she said I needed tech support but they wanted to charge $5 for help.

That's not right when I'm having an issue with my $83 Temu order. Your company!

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User's recommendation: Make access easier.

Resolved
Hemotep

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingston, Ontario

Resolved: I am getting screwed around with getting anybody

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Temu - I am getting screwed around with getting anybody
Updated by user Jun 21, 2025

Company fixed the issue and I have been provided with apology. That's all I got for the *** temu put me thru. I wash temu had giving me.somthimg for what I went thru 3 flamimg orders 3 orders I got nothing back but sorry.

Original review Jun 04, 2025

They are arguing with .w about a item perched and twmu is saying that it has been shipped but dragonfly delivery service said they only have the invoice not.the item.

And temu told me that they would be getting back in touch. And nothing that was a couple of days ago I have been fighting for days

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Lester W Var

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Verified Reviewer

Deceived regarding prices and charges

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Temu - Deceived regarding prices and charges

Deceived re prices and charges! I was told that an item would be one cents and then each time that I attempted to check out, they tried to charge me for something else and kept racking up charges until buying account.

My bank account was charged $500 for something that shouldve been one cent Siri the site is deceptive and it continues to charge your account, but it doesnt clearly show you what youre paying for all the amount. Size of the items and length of cords and things like that can be very deceiving so when I try to call the company they never answered.

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Loss:
$500
Pros:
  • Cheap goods
Cons:
  • Shippin
  • Deceived people re prices

Preferred solution: Explanation and refund

User's recommendation: Dont buy w/0 knowingyour charges. Exactly

Vanessa H Uxu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund NOW.

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Temu - Refund NOW.
Temu - Refund NOW. - Image 2

I got charged $8.39, within a few minutes you charged me again for $232.02. Making it a total of $240.41.

I was able to get a refund that night on a few ideas for $83.41. You still owe me $157.00. I don't care what's been shipped and what hasn't been sent. I want a full refund be the end of the day.

Or I will be taking further actions to get my money back. I have 20 different order numbers and you have them all in front of you. And customer service acts like they can't hear me when I say the amount. I expect that refund today.

And I want a phone call as well 706-449-**** Vanessa Hutching the ones in green have been refunded the ones in black have not been refunded. And best got done by days end. Or I will let my bank take over. Because in the US and over $50 is a felony.

I approve not the first charges. I will also keep this as record that I have contacted you and ask for the refund.

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Loss:
$233
Pros:
  • Low prices

Preferred solution: Full refund

User's recommendation: Tell them to stay away from you company

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Ling don

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rowland Heights, California

I've been scammed!! I want my money!!!

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My name is ling,

I'm messaging you because I was taken advantage of by TEMU. I ordered this order PO-211-015****513719****, and the delivery company uni uni delivered to the wrong apartment, I have reached out to TEMU, and 9 tickets has already been submitted, and refused a refund.

I also reach out to the delivery company called uni uni, and they provided me a email stating that they were at fault and they take responsibility for it, I also submitted to temu my own photos of my apartment and you can clearly see that my photos don't match the delivery companies photos, I was approved for a refund, and the representative refunded me in order that I canceled it was already rated funded in early April, so trying to get them to correct it has been an uphill battle. I have spent so much money with this company, and I'm highly upset it's been a stressful experience for me. Never have I been through this with any other company I feel cheated I feel slighted. I just want my refund for $162, with this billion dollar company I'm sure you guys won't miss it.

I have to keep submitting tickets and starting all the way over from the beginning. I'm going to include my pictures in the email from the delivery company taking full responsibility for the mistake they made.

So right now this is really about the principal as well as the money, because I'm so upset I feel like you guys are scamming me. I just want my refund, and I'm trying to be cool about it but I'm really about to lose it and it's not going to look good for temu, a small claim will be a walk in the park for my sister who practices law, I would advise you to do the right thing, believe me, you don't want this smoke!

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User's recommendation: Do not buy from this fraudulent company!!!

2 comments
Guest

Does your sister practice law in China? Because that is where Temu is located.

P.S. In the U.S., attorneys don't generally handle small claims cases.

Dorion Gxl

Yeah me as well Teme has some very unique ways that to me take advance of just taking money whenever they want to sell there junk , they mark some things as get rid of that and charge but makes you think your getting some sort of deal instead they are making those calls and charging your card don't really know how to send that junk back pissed off

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Simone W Ehm

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Verified Reviewer

Missing piece for my $400.00 Gazabo no

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No results for missing pieces for a $400 product. I have been in contact with Temu since June 2, 2025, and I don't know what pieces are missing, so I can't put it together. It's a shame that I am having such a hard time since I paid in full for the product.

View full review
Loss:
$400

Preferred solution: Deliver product or service ordered

User's recommendation: Be careful buying large items from Temu

Beth P Hiz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have received orders that I have not placed

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Temu - I have received orders that I have not placed
Temu - I have received orders that I have not placed - Image 2

My bank account has been charged for dozens of items I didn't order. Every time I try to get the situation addressed, I get the runaround.

One customer service representative tells me one thing, then another tells me something completely different. Do not even click on Temu's website.

They are very sketchy. Stay away from Temu!

View full review
Loss:
$300

Preferred solution: Full refund

Temu FAQs

Rebecca A. Garland
PissedConsumer Reporter

Temu FAQs

To request a return via the Temu website, log into your account and navigate to the My Orders section. Click the Return Order button next to the item you want to return, and complete the provided form.
Alternatively, you can initiate the Temu returns process via the app. Tap the My Orders button and find the order with the item you want to return. Click “Return,” and follow the instructions to generate a prepaid Temu return address label.

To cancel Temu's order via the website, log into your account, click the My Orders button, and locate the order you wish to cancel. Click the Cancel Order option and follow the instructions to complete cancellation.
You can also use the Temu App to cancel your order. Open the app and log into your account. Go to the My Temu Orders section, and follow the prompts. Remember to check if your order is eligible for cancellation, as some orders might be too far along in the processing stage to be canceled.

You can unsubscribe from Temu marketing correspondence using the link in an email from the company. Open any email from Temu, scroll to the bottom, and click the Unsubscribe link.
To unsubscribe from Temu Emails through your account settings on the official website, do the following:
1)Click the My Account icon.
2)Navigate to the Email Preferences section.
3)Toggle off the option for receiving newsletters and promotional emails.
4)Save the changes.

To contact Seller through the Temu website, follow simple steps:
1)Log into your account.
2)Go to the My Orders section.
3)Locate the item you want to ask about.
4)Click the Contact Seller option.
You will be redirected to a message room to chat with a seller.
Alternatively, you can reach the Seller via the Temu App in the following way:
1)Log into your account.
2)Tap the My Orders button.
3)Find the order with the item you want to inquire about.
4)Click on the Contact Seller link to open a messaging thread where you can communicate directly with a seller.

The exact locations of Temu warehuses are not publicly disclosed. However, the company has a network of warehouses strategically positioned across the globe. They are believed to be in key regions such as Asia, North America, and Europe to ensure efficient order fulfillment and customer satisfaction.

You can get a Temu Coupon in several ways. When you create an account on Temu, opt-in to receive promotional emails. You’ll receive exclusive coupons and offers directly in your inbox. You can also join Temu’s text club by texting TEMU to 52927 to get a 20% off coupon for your first order and other exclusive deals. Special promotions and sales events are often available on Temu’s website and app.
The Coupons and Offers section on Temu’s app often has special promotions and discounts that are not available on the website. Websites like RetailMeNot frequently list current Temu coupons and promo codes. Another way to get a coupon is by using referral codes from friends or online communities.

Temu’s delivery times can vary based on the shipping method you choose. Standard Shipping typically takes 6 to 22 days and is free for all orders. Express Shipping costs $12.90 for orders under $129, but it’s free for orders over $129 and usually takes 4 to 11 days.
Note that it may take 1 to 3 days to process your order before it is shipped. Factors like flight arrangements, weather conditions, and other external factors can also affect the actual delivery date.

Temu primarily ships the products from Chinese suppliers and factories. However, some items are also shipped from US fulfillment centers.

Temu is owned by PDD Holdings Inc., a multinational commerce group registered in the Cayman Islands and operates globally.

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