Temu
Temu Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating from 22,436 reviews; sentiment is mostly negative with 32% likely to recommend and 55% unfavorable ratings.
Key Takeaways for Future Customers
- Check Temu reviews closely for product quality and delivery experiences before buying.
- Expect low prices but prepare for possible delays and to pursue refunds if items are missing.
- Document orders and communications since customer service response can be slow.
Negative Feedback / Risk Areas
- Frequent Temu customer complaints about wrong or missing deliveries and unauthorized charges.
- Many requests for refunds remain unresolved and callers report poor customer service access.
- Issues reported with billing, subscription cancellation fees, and promotional free items not delivered.
Positive Feedback
Consumers value the diversity of products and low prices; some find returns and credits workable when issues are resolved.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating from 22,436 reviews; sentiment is mostly negative with 32% likely to recommend and 55% unfavorable ratings.
Key Takeaways for Future Customers
- Check Temu reviews closely for product quality and delivery experiences before buying.
- Expect low prices but prepare for possible delays and to pursue refunds if items are missing.
- Document orders and communications since customer service response can be slow.
Negative Feedback / Risk Areas
- Frequent Temu customer complaints about wrong or missing deliveries and unauthorized charges.
- Many requests for refunds remain unresolved and callers report poor customer service access.
- Issues reported with billing, subscription cancellation fees, and promotional free items not delivered.
Positive Feedback
Consumers value the diversity of products and low prices; some find returns and credits workable when issues are resolved.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSo FAR SO GOOD
I love America, but the products Temu has are not on shelves here. I buy China first now.
I used to say if America doesn't make it, I don't need it.
Now I shop Temu, AliExpress, eBay, marketplace, and Craigslist (in that order). No US retailer will get my money for their landed marked-up crap easily anymore.
- Good website
- Cheap good merchandise
User's recommendation: no more Amazon for me
Pissed
- - Was to get four gifts; added one more item for $3, aiming for five.
- - No more free gifts.
- - Bed paid for two months or more but not delivered.
I placed an order today in which they were supposed to have giving me four gifts,I picked them out when I get to check out they tell me to pick one more item for three dollars I did and that should have been all, but here they go with the same bs.I want my five gifts and please dont keep offering these free gifts and dont send them also where is my bed I payed for two months or more
- Good items and good prices
- To many fade promises
Preferred solution: All my items I’m handicap and I love shopping with you’ll but please send me all my items thank you
User's recommendation: Stay on top of your orders and please please temu we like your items but stop making false accusations
I own stock in the company and I shop there a LOT BUT !!!!!
- - Large orders over $1k in 3 days; many items arrived damaged with packaging ripped.
- - Returns are hard; items not as advertised and refunds difficult to obtain.
4 months ago I finally bought items from this company who has questionable issues ( news reports )
In 3 days I made 5 large orders totaling over$1000.00
( prices are excellent who could argue that )
BUT I have good faith belief the prices are reasonable for many reasons and its not in consumers benefit - I can only speak of my experience ( and its a lot )
The 1st of the 5 orders arrived packaged like untrained monkeys - purses hats clothes jewelry in ripped or otherwise broken zip lock baggies ~ hats purses smashed ( otherwise theyd have been EXCELLENT )
However ~ when shopping online sizing material and FIT are a MYSTERY ~ but TEMU states they have a 90 return but with TERMS people who BUY A LOT cant keep up or obtain ~ what good is a return and refund when TEMU makes it near impossible to get a refund for items that dont show up - damaged and not as advertised ~ the false advertising is unreal ~
For instance- anyone whos spent time on that app can see clothing is photo shopped on models -pasted on them like this in some instances ~
A blonde model with half her upper torso wearing a 1 piece jumper- the bottom model is African American ( clearly the African American feet and shins of the blonde model are 2 different people and the jumper is photoshopped over an upper half of one one and the bottom half of another |
this is MINIMAL in comparison with the thousands of dollars Ive spent at TEMU - I even bought stock in the company because a new company with these prices will prosper ~ right ?
Those 1st 5 orders I am still in dispute over return ( it is and was SO BAD I said the only way to fix their problem was reform EACH and EVERYTHING- this is because their APP is flawed ( I believe its on PURPOSE so youll have to argue for over 90 days and miss the rerun terms ) additionally ~ their terms are every item must be in same bag it came in ~ but those little cellophane and zip lock bags are ripped torn and defective ~ strike 1 off the bat -
You have to go to each individual item and pick between 15 or 20 different reasons youre returning-
Then you have to WRITE a novel WHY for each one in detail -
Then the app prompts if you want to return items from separate orders you can do so USING 1 ship label - to save $ and ease of return-
EPIC FAIL !
Ive screen shotted the process ! EACH STEP ~
You get 4 to 5 different print labels - despite the prompts clearly say you can combine all into 1 label ( its a LIE !
)
And when you order 50 to 100 items - to figure out WHICH item from WHAT order goes in a large box you have to get because anything you get from them is damaged boxes and youve already had to RIP the big oranger bag that housed your hats shoes purses and jewelry- remember their TERMS items must be returned in same bags and boxes they arrived !
Well- on all orders Ive RETURNED items in BETTER condition than they ARRIVED- keep reading the SCAM Ive. Even put through ~
The first 5 orders in 3 days I said Im sending everything back for a full refund- ( reason was ) when I returned a large portion due to their false advertising to include items in cart I didnt put there ( an executive I was able to talk to 4 months ago ( try to call that fake hotline # - well none have EVER answered it )
Sorry - back to the nightmare!
They claimed the warehouse didnt receive items back !
Bologna !!!
They are lying ! So I said Im returning every other item as all and give me back my $ 1,000.00
I had a dispute with my institution for it as well as I chatted with their app BOTS and 5 to 7 different online chat representatives!
NIGHTMARE DYSFUNCTION- I truly believe its a strategy to GET ITEMS BACK and RESTOCK their online app- and sell it again ( claim you didnt return items ) and I believe its worse ~
I talked to that lady executive in the beginning for months ago and she said please we are a new company and we understand that theres a lot of kinks in our process and within our app and the reason for the extra items in the cart that you dont notice when youre buying large amounts of things is because the app is very touchy. The little cart things just pop in there on their own, oh my my
So while I have a dispute with my financial institution and well every single item of the first five orders within three days of $1000 she tells me the warehouse is going to be looking for all those items and get back with me no one ever gets back with me.
Additionally, she told me at that time , dont give up on us give us another try order just a few items at a time
So while I am in the process of the dispute with my bank and them trying to find these items they claim are not returned, claiming their warehouse people have gone through the stuff and they cant find the items some of them they do some they dont believe me this is nefarious.
Keep in mind I have every incentive to want this company to thrive. I own stock in the company. TEMU stock ticker is PDD holdings Inc.
So after a few weeks still in the process of this dispute with nothing happening. Well their app shows up for sale.
You got a free gift. you know the deal, the constant in your face advertising things for like 90 some cents ! So I ordered a few items, and this few items like three seem to be OK and so with your constant advertising popping up on your screen things just very reasonable you start ordering more and more which I did to the tune of thousands of dollars more and like 29 different orders in four months large orders
At the present time in four months I am still battling having to send things back the app saying you can put it all into one print label from several orders but its not true theres four or five print labels so by the time you try to see what item goes with what order or print label because you know they have so many different numbers. It takes Einstein to figure out their app when you go to return add again I believe thats done on purpose so that they can string you along for that 90 days and then say oh well you missed your time to return the things
Presently I am in battle and dispute with this company that I have lived hours on the phone holding for that hotline.
You cant talk to anybody I have probably no less than 600 screenshots of chats with their BOTS and then like 5 to 7 different customer service people my email I cant find anything because there are thousands of emails from TEMU -
And its always the same thing will create a ticket for your items your return that they claim they never receive when the problem is, you can only put one print label the same print label on all your boxes even though they give you different print labels not because UPS You can only put one print label because theres no way to separate at all. Its like impossible to meet their terms to return things, so you do what you think you can you actually get your own boxes and you put the things nicer than what they delivered it to you And it all goes to that same warehouse in New Jersey you know that one anyone whos return knows its the same warehouse that it shipped from. Thats where it all goes back
Within the last month I found a contact number from them. It was from that executive.
I talked to in the very beginning and I have recorded hours and hours of phone calls with a rep that an executives gonna get back with me it never happens. at this present time, I have things from eight or nine different orders that I need to return part of it. I have already returned. Add again they say they didnt receive it.
I have no problem calling anyone there a LIAR - no problem at all. I dont know if customer service are trained to defer people who return items because thats the only reason you would need customer service. It would be you either didnt receive an item or youre trying to return it to get a refund thats the only thing you would call customer service for and that hotline number they never answer and the chat with the customer service that you have to go through one of the BOTS first and then you end up with 5 to 7 customer service reps with all different names and then at the end we are so sorry will create a ticket for you and then the same thing. The email comes back oh upon checking those famous words from third-party processors upon checking I hate that term upon checking and then upon further checking its the same thing the items were not found in the warehouse so logically I have told them if that warehouse did not receive all my boxes with that print label it would be so easy to track all my boxes because each box has the same print label on them so when a warehouse worker comes across a box with all these items the Postal Service, first of all, if it didnt get to that warehouse, it would return to sender with that print label that I have on there and not one time has one box been returned to me or to the UPS station where its dropped off to shipped that warehouse in New Jersey
So theres only one thing I can conclude and that is that its strategically done this way so they can re-stock their online app and resell and make two or three times money off of one item.
Theres no other way to explain it, unless the warehouse workers are stealing things, and starting them an online clothing or merchandise shop of their own, take take your pick because I live in a very small apartment, and I would not keep anything that I cant use and I have proof I have video I have got down to videotaping as I feel boxes and I need to return things as I go to prove that those things are in the box and then theres photos taken at the UPS station of every box and theres UPS receipts with the weight of the boxes for instance, one of several orders with that one print label when they say you can use one print label but they give you four or five so then they say oh we didnt receive the item. This is a game its a lie its a scam. Their products are not a scam. Granted they come wrinkled the clothes do they are so wrinkled and there is some quality issues with some things but a lot of things are very very nice and all it takes is a little steam iron to make it look incredible and youve saved a lot of money whats not damaged and what you do get
I have for four months been living on the phone trying to get my refunds but also I started a little side business and I get my supplies from there and so right now I have over $800 almost 900 sitting in a cart there.
They will not even let me buy it because they refunded an old heart of mine $49 back out of the thousands upon thousands that I spent There , yeah Im about to spit arsenal. I want my items I want to purchase more and theyre not letting me and Im not giving my refunds back. They owe me a lot of money and I see that they have a bunch of lawsuits so that doesnt look good for my stocks that I own in the company , this is so sad because otherwise they actually have to do have. I should say Im doing talk to text.
They have actually some nice products and its very reasonably priced but I believe theyre a scam because of the return policy its set to fail on purpose, and the proof is set up to fail. The proof is any time and piece of mail. Even a letter goes to someones address or a package goes to a shipping address and nobody can see where it belongs to. Well they would send it back to you but the problem is thats how they hooked you.
Thats the scam that print label goes to that warehouse so they get extra boxes of all your stuff and then they restock it and resell it because if you notice, if you ever go to order something thats low in stock, it says, and then it says oh its out of stock, but you can be notified because it usually restocks in a day or two. Theres the catch people who are returning items , theyre not getting refunds because they are restocking that app online and reselling thats how in the last 12 weeks the last quarter the reports of their profit was $8.6 billion and 12 short weeks weeks yes and they dont have any quality customer service? Its on purpose the customer service or nothing but an obstruction from you getting to return items or say you didnt get items that you ordered and paid for , this is very sad me because Ive spent thousands upon thousands of dollars there I cant get returns when I have returned items and I own stock in the company and I dont want to see it fail because I have Stock in the company again TEMU stock ticker PDD holdings Inc. I wish a journalist news reporter, legal counsel would contact me they would come to my apartment and have a field day.
This is a nightmare, a true nightmare, and it has caused me so much stress I do not even have words to explain it, so if you think this is a lot to write, just imagine just imagine.
I love a lot of their clothing ! But not everything is good so you can return it ( except their scam is - to resell ( saying you didnt return ! - and its the scam app saying you can get 1 print label for multiple returns ( its a LIE )
They are claiming so much profit because the scam print label tactic - and reselling items - so they make much more on any item when its sold several times ( ie ) shoes $20.00 sell them twice saying you didnt return and theyve doubled their money -
Over 250 million have downloaded their app - and they shop like crazy - imagine the $$$$$ with this return scam or not sending the items at all.
I just had an appointment with a physician yesterday and we talked about TEMU and he said wow yeah I know about that app.
He said Ive ordered stuff but he doesnt get stuff that he orders so he gave up. Thats the truth, the whole truth, and nothing but the truth, so help me God.
- Price and choices
- Refund policy is a scam set to fail
Preferred solution: Full refund
User's recommendation: Do not make large orders - you’ll never get refunded- read the scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |TEMU..."BAIT & SWITCH"
- - Free items required an extra $30.
- - The lights were smaller than shown.
- - Refund for returns was only $12.95.
BUYER BEWARE!
I have, though, ordered a good number of items from them...over a 2 year period.
Some stuff is OK for the pricing (cheap) and some stuff is not worth much of anything (items I wish I had not purchased). And...in the past I've returned items without any serious issues. So..by the time I had placed this last order (which I'd call a "Bait & Switch" issue)...I had been OK with their service. Not so much...at times...with the quality of "stuff".
But that's the chance one takes when buying "cheap stuff"!!!
But on this last order...I decided to see what this "Special Offer" would be. So I clicked on the offer and it was something to the effect of ordering $30.00 worth of items and I could choose from 5-6 "FREE" items.
So...I chose these "Solar Fence Lights"/"Deck Lights" (16-Pack) and a single 3-Light "Solar Security Light" (wall mount). Totaling over $30.00. Placed the order.
And then I was directed to the "Free-Bonus Items".
I started that order...giving me an assortment of items to choose from. I picked a small hand-held chain saw...worth $25...as my 1st item. And then...the 2nd "Free" item selection was offered and I picked another item. Each item after the 1st...and 2nd...and so on...as I went down the list of what I could get "FREE"...were from a cheaper selection than the previous one.
When I finalized all the 5 or 6 items they "offered" (as it would seem) as "FREE"...TEMU then notified me that I needed to now spend another $30 to get these "FREE" items processed!!!
WHAT??? (I thought!) Now...all this I'm telling here is...maybe not verbatim (exactly 100%) as it happened...but very close to what I am describing.
The whole process took me some 10 minutes...and after I realized this was...what I call...a "BAIT & SWITCH" ploy...I then contacted TEMU to cancel the initial $30+ order. And got no response from them. Contacted more than once also!
Well...they sent those deck lights 1st.
The other single light arrived days later. These 16 solar lights were not anywhere near the size of what the depicted in the ad...which...IMO, was 'doctored-up" to make them seem to be much/much larger than they actually were!
I sent a complaint to TEMU about this and they told me that the "size" was noted in the picture gallery in the ad. So...I did review the ad and found that "YES" the size was shown...BUT...what I got was about 1/2 the size of what they had shown them to be in the ad! So...I demanded they return my money...take their mis-described "junk" back and give me a full refund on these...plus, I wanted a refund on the other light (which had not yet arrived).
They agreed to take those tiny light back (actually ridiculously tiny and very fragile...for any outdoor use). They sent a Return label...and I had to drive 15+ miles to a UPS store to return. My time/My gas!
These 16 lights came to a little over $16.00...with shipping and tax. TEMU only refunded me $12.95!
They said because it was not their fault they would only give back $12.95! "NOT THEIR FAULT"??? Hell...the items were NOT as described...I immediately CANCELLED the oder afte finding out they misled me!!! "NOT THEIR FAULT"???
I'm sorry it was their fault!
Now...the other light came in (days later)...to which...I decided I'm NOT going to waste any more time and gas on returning it! As it was part of the initial order...which I had cancelled in the 1st place. TEMU sent it anyway...and sent it after I had immediately cancelled it...and also sent them a 2nd email...as to my cancellation! They chose to ignore it!
I contacted my credit card company to dispute the charges...and told them of the entire story...to which they put a hold on the total amount of the $30+ related to that order.
TEMU did refund the $12.95. So...I was waiting to see how the remainder of what I felt was to be refunded would get handled.
Yesterday I got a letter/statement...that TEMU responded that what I ordered was a "valid order" and they were only going to refund the $12.95 and then my credit union put the remaining balance of that $30+ back on my account!!!
Guess what???/!!!...I'M PISSED!!!
I would WARN anyone about doing business with this company!
NOTE: I've included a number of clips from the actual ad on TEMU'S site with notes about the actual size...and other pertaining info. One is the "cancellation" email I sent 12 minutes after I realized they had not honored their FREE offer (misleading). The others have added notes on them...and there's 2 showing the actual measured size of what those "LARGE" (LOL) solar were (about 1/2 of what they advertised them as...and even smaller than those "doctored-up" images show of them on the fencing!
Next to last one shows their response as to "Not Their Fault"...and my reply.
Last one shows my initial email to TEMU requesting they cancel the order (12 minutes after placing).
No replies from them...and additionally I sent them 3-4 other contacts about my displeasure and issue with them! No Response!
- I have no good opinion
- Refuse to use other carriers available
Preferred solution: Full refund
- - Targeted alerts call me a loser and say I never win prizes.
- - Missing items aren’t refunded; refunds vary by service.
I get notifications that are targeted me as a stupid looser just how Amazon use to never give me any one prize and things I won also not refund the missing products same as temu but worst temu,uber,TikTok ,all thieves and want to give me the impression my mom and dad are the resin why they dont ever send the order and refund to a Barclays credit card in my name. I have no access to .So I never recieve my items and like the uber food delivery and ride all those things do get cleared even if I dont dispute some does disput every penny I spend and some how they keep out of my reach .
I found out on chrome that my orders refunded and apparently a family member or Michael and his sister abusing my life style again.
I fully understand why he Michael was never an available for me when I pregnant and denied me as his baby mama , until my son was in high school, I cant believe he thinks Im not deserving of being rich. He did not need to meet his kid he is so disrespectful for going over my head to stalk me with his family
User's recommendation: Michael Trautner’s mother of Mada’am
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerB.B.B
- - Temu shipped a defective, unusable bike; replacement promised but not sent.
- - Hours on hold daily; staff acknowledged the defect but offered no fix.
Never purchase from there
I am filing this complaint regarding a bike I purchased through Temu. The entire experience has been misleading, frustrating, and costly.I paid for what was advertised and sold to me as a brand new, fully working bike.
However, immediately upon receiving it, the bike did not function at all. This was not a minor issue—it was completely defective from the very beginning. To make matters worse, Temu has withheld $1,000 of my money and has refused to issue a refund despite the fact that the product was defective on arrival.When I contacted Temu about the issue, instead of resolving the matter appropriately, I was told to purchase parts myself and was promised reimbursement afterward. This is unacceptable—customers should not be forced to spend more money and time repairing a “brand new” product that was supposed to work from day one.
I paid for a working bike, not a broken project.For the past three months, I have been calling Temu consistently to try to resolve this issue. Instead of taking accountability, they continue to deny my return request, delay the process, and make me wait endlessly. In addition, I have experienced harassment and stonewalling during these interactions. My time has been wasted, my money has been tied up, and I have been left with a defective bike that never worked.This is clearly a case of selling defective goods, misrepresenting the condition of the item, withholding refunds, and engaging in unfair business practices.
I feel scammed and taken advantage of, and I believe Temu is deliberately stalling to avoid resolving this matter.I am requesting immediate intervention from the BBB to hold Temu accountable for their actions.
At a minimum, I demand a full refund of the $1,000 that was wrongfully kept, along with acknowledgment of the deceptive practices I have been subjected to. No customer should have to endure this level of dishonesty and neglect after making a purchase.
No reshipment & problem was not resolved
Instead of honoring their responsibility to provide a working product or issue a refund, I have been subjected to an exhausting and frustrating ordeal. I have spent an average of four hours a day on hold with Temus customer service, day after day, with no resolution. Multiple supervisors have acknowledged that the bike was defective and even admitted that returning it would cost a fortune. They specifically told me not to worry about sending it back and assured me a reshipment would be sent out.
Despite those assurances, no replacement bike has arrived, and I have received nothing but delays, excuses, and empty promises.
Temus refusal to honor their own stated policies is unacceptable and feels like a deliberate scheme to wear customers down until they give up. I have suffered extreme inconvenience, wasted countless hours of my time, and endured unnecessary stress over a matter that should have been resolved quickly and fairly. The seller knowingly shipped a defective product, and Temus so-called guarantees are worthless when they fail to follow through. This experience has destroyed any trust I had in their company.
I will be reporting Temus actions to consumer protection agencies, filing formal complaints, and sharing my experience publicly so other customers know how they operate. The way I have been treated is not only unethical, it borders on outright theft, and I will not stop until I receive the full resolution I was promised.
- How theyre are no americans arent working customers service
- Late or no show
- Terrible customer service and return policy
Preferred solution: Full refund
User's recommendation: Don't purchase from temu they don't honor their purchase policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Damaged dog stairs
Listened and resolved my issue in a very quick manner.
Delivered broken. Given a refund to the original payment method. I am sending pictures to show the broken side pieces.
Preferred solution: Full refund
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Verified ReviewerProblems With Their Delivery Couriers and Drivers
- - Delivery marks orders as delivered to the wrong address, refunds are not issued with proof, and drivers can be rude.
I'm very frustrated with their choice of delivery service. I love shopping on here, but it's always hit or miss.
Mainly having my orders marked delivered even with the wrong address. I can't get my money back if the wrong delivery is made by SwiftX and GoFo, even with proof of the order's correct address! It's very frustrating and it's a hassle with SwiftX especially!
The pic on the left is not my address even after time and time I show my correct address in the two pics on the right. Once I contacted a driver from GoFo, he sent a delivery pic as proof and he yelled and cursed saying he wasn't coming back even if it is the wrong address!
- Great selection and prices
- You cant choose your courier
- Cant use usps
- Ups
User's recommendation: Track your order constantly and continuously!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Discrimination because of my disabilities for one two I received a road from them people from the store on gift Do not order nothing from that place If you could see the condition my rug is in but the
- - Alleges disability discrimination and refund denial.
- - Rug from HAUNGIFT arrived in terrible condition; two lawsuits and warning not to shop Temu.
Company fixed the issue and I have been provided with full refund. They finally refunded me after two in half weeks and getting a attorney. Constant chats.
THE CONDITION OF THAT rug IS INSANE. BUT I'M REFUSED A REFUND CAUSE I'M DISABLED. TWO LAWSUITS ON THEM AND NOT HAVE A CONSUMER TRADE ATTORNEY AS WELL. DO NOT SHOP AT THE STORE.
HAUNGIFT. THEY WILL SEND YOU TRASH AND ALL THEY WILL SAY IS SORRY. TEMU HAD MORE SCAMS THAN SHEIN OR EXPRESS. I'VE CAUGHT ONTO EVERYONE OF THEM.
I'LL BE SURE AND POST THE NAMES OF TEMU HIGHER UP TEAM THAT HAS SEEN THE RUGS CONDITION AND COVER FOR THEIR SELLERS.
CAN'T WAIT TO GET THIS DONE do not do at HAUNGIFT or Temu Don't do with Temu and to the person that made a comment about disability that's where your at don't talk about what you don't know! I will win my lawsuits
- Will take your money and send you trash and do nothing about it and they have seen the pictures
Preferred solution: Full refund
User's recommendation: Don't shop with HAUNGIFT or Temu them ppl are dirty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need are products Oder not right
- - Last year orders unresolved; some items never arrived or were incomplete, including a cracked pot, with only the mixer handle received.
We need are Oder resolved from last year some of are order never came and some pieces are incomplete and we received a cracked cast iron pot an operator got cut off helping me when I called TEMU to help me resolve these issues no one helped until I called the order in that the cast iron pot that I still have has a split in it and I never received my full food machine mixer only the handle we as consumers trust are delivering orders to be accounted as acceptable and accurate as when we first ordered families on budgets should receive there orders with out issues we know things can happen But I was looking forward to my new items for my family we still have not resolved this issue please keep good clients and all consumers kept cared for always in customer service we are reliable clients for years Temu is usually good at resolving or refunding so I pray they fix it asap please and thank you alsoIAM PASTOR UNIQUE MONIQUE WE TEACH BIBLE STUDY LESSONS AND DEEP DELIVERANCE PRAYERS ST MERCY GOSPEL HEALING MINISTRY ARE STREET AND ONLINE EVANGELICAL MINISTRY ALL ARE WELCOME TO LEARN ABOUT GODS LOVE AND HOW TO INCORPORATE IT INTO EVERY COMMUNITY SO ALL ARE WELCOME TO HELP WE PRAY FOR TEMU BECAUSE WE ORDER HERE FOR ARE CHURCH BUISNESS PLEASE AND THANK YOU BRING YOUR BIBLES AND PRAY MATTHEW:8 blessings AMEN
Preferred solution: Full refund
User's recommendation: PRAISE GOD REPENT ONLY USE TEMU IF THERE CUSTOMER SERVICE IS GOOD I HOPE THEY FIX MY ISSUE THEY USUALLY TRY TO SO I GIVE THEM A HAND CLAP FOR THAT HERE IS MY CONTRIBUTION OF MY CONSUMER PICTURES BLESSINGS JESUS CHRIST LIVES YOU ALL GOD US LOVE 1 CORINTHIANS:13 AMEN IAM PROPHETESS DR PASTOR UNIQUE MONIQUE NOT THE FREAK FROM THE STREETS AMEN THANK YOU GOD MY FATHER YAWHEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for items that I have not received
- - $27.05 charged but I haven't received the items.
- - My account was accessed and money was taken.
- - I'm a longtime customer and don't want phone calls.
Nothing is going to get resolved with Temu they have it where you can’t call the numbers they have for you to call them are advertisements. I’m done with this *** I do not want any more *** customer notes. All I want is something saying you have given me my money back.
You have $27.05 that I have not gotten my items for you have gotten into my account and took money out and theres no items for it. Im missing a lot of items and yes, Im a pissed off customer and you need to make it right Ive been buying there for quite a while. I dont want somebody calling me at my phone number instead of havent going through this cause I dont wanna talk this is very bad
- Good prices as long as you dont play their games
- No consideration for good customer
User's recommendation: At this point point I would not recommend anyone because you have taken money out and have not given me the items I would not have anybody buy from you right now
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Verified ReviewerMy Living Room Combination Sofa set (3-seater) was not delivered after paying $702.00, That is cheating and burglary.
- - FedEx delivered only 1-seater and 2-seater; paid $702 for the sofa set.
- - The 3-seater is missing; it hasn't arrived since Oct 6, 2025.
I paid full price for a 'Living Room Combination Sofa Set,' which based on the picture in your catalogue consists of three items as shown below:
1-seater
2-seater
3-seater
You (Temu) shipped only two items based on what FedEx delivered to me which are:
a 1-seater and a 2-seater.
Where is my '3-seater'? I am still waiting since October 6, 2025.
I paid full price of $702.00 including shipping for the sofa set. When I asked FedEx, they said two items were shipped. I called Temu and sent an email; I am still waiting for someone to do something about it. Why have you decided to cheat or rob me?
Please ship my 3-seater to me immediately like a company that can be trusted.
Below are the pictures of what you shipped to me.
The 3-seater is still missing.
- If they can do this
- I can no longer trust them
Preferred solution: Deliver product or service ordered
User's recommendation: Temu cannot be trusted
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Verified ReviewerReturn my money after more than a month
- - Returned item in 2 days; refund of $72.72 not received after more than a month.
- - Two emails sent with no reply.
- - Legal action if refund not issued.
Bad customer service, and I returned after 2 days, but I emailed more than a month ago showing between 3-5 business days. More than a month has passed, and I didn't get my money, $72.72.
I sent 2 emails, but nobody answered.
If you didn't return my money, I will talk to my attorney to send a letter, and you will have to pay more to my attorney too.
Preferred solution: Full refund
User's recommendation: Better customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |WORST COMPANY in TEMU vearnwood
- - Package stolen with three other parcels; seller asked for a police report.
- - Ongoing dispute since Jan 8; no refund as of Feb 16.
First and foremost when the package was stolen it was stolen with other packages 3 more to be exact this company was the only one that asked for a police report the other 3 companies didn't they all refunded me except this damn company the other packages were ALSO from temu one of them was stolen the same day I provided the same proof they asking me for pictures of the person who stole the package why don't they call the police department or the detective because I did like they said report it stolen so we can replace it or refund it nowThey keep saying I have a dispute in since January 8 I've been going through *** trying to get a refund or replacement which at this point it's February 16 and I don't want no replacement I want my refund they made me get a police report I was on the phone with them February 14 for 3 hours a TEMU supervisor name MJ spoke to my financial institution I submitted proof that there is no dispute the chargeback was cancelled MJ submitted supposedly the email and paperwork with me and my financial institution on the phone I screenshot the email and sent it to them 32 times even emailed to help them support or whatever with them sending me back the same response this is the worst experience ever they have my blood pressure so high because Everytime I call it's 2 to 3 hrs on the phone also the Supervisor doesn't have anyone higher than her to speak to when the damn supervisor can't help is rude ignorant ETC I can go on PLEASE HELP ME DON'T AND I MEAN DON'T PURCHASE ANYTHING FROM VEARNWOOD ON TEMU AS MATTER OF FACT FROM TEMU PERIOD BECAUSE THEY DON'T TAKE ACCOUNTABILITY FOR THE CONSUMER THEY HAVE ON THERE WEBSITE TODAY IS FEBRUARY 16 AND THIS ITEM WAS PURCHASED JANUARY 8 STOLEN JANUARY 13 THE POLICE REPORT WAS SUBMITTED JANUARY 15 JUST FOR THEM TO ASK ME FOR PICTURES OF THE PERSON STEALING MY PACKAGE WHY DON'T THEY FOLLOW UP WITH THE DETECTIVE OR POLICE OFFICER THAT'S ON THE POLICE REPORT THAT I SUBMITTED PLEASE HELP ME MAKE SENSE OF THIS I DON'T FIND A BOTTON TO ATTACH MY PROOF OR PICTURE ON HERE BUT IF YOU GUYS SEND ME A LINK OR WAY TO SUBMIT MY PROOF I DEFINITELY WILL SUBMIT IT THANKS FOR LETTING ME SHARE ME EXPERIENCE AND RELEASE SOME ANGER BECAUSE I'M SO LIVID
- Cheap prices for go quality merchandise
- Different merchant like vearnwood that rob you without a gun
Preferred solution: Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Wrong parts shipped to me
- - Parts seem mismatched; top and bottom look the same.
- - One or two parts may be missing.
- - They still want the tables and want a twice-checked product.
As I got ready to put the product together, I noticed that all parts were coming counter together. Then I noticed the top and bottom sales were all the same.
Now, there's either a missing one or two, but they all look the same as the same as one. Now, do I need to turn one part back in or do I turn the whole part back in? All that needs to be done is that the pick or the packer needs to check the product twice. Someone needs to check it twice.
I still want the product. I wanted the tables—that's all it was. It was just the top and bottom.
It was just all one bottom or just all one top. Thank you.
Preferred solution: To get the parts I need
User's recommendation: I will continue shopping
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTemu Is A Scam
- - Ordered a hat on 3/1/2026; seller has not replied.
- - USPS says never shipped; label created 4/1/2026.
- - Temu support delays and gives copied replies.
I ordered a hat on 3/1/2026 because I thought it was cute. However, it has been over two weeks since I ordered the hat.
The seller does not respond to messages, Temu's customer service refuses to issue a refund and according to the USPS, the hat has never been shipped. The USPS website shows that on 4/1/2026, the seller created a shipping label.
Nothing has been updated since then. Temu "customer service" keeps delaying, they copy and paste non-answers from their scripts and it is clear that even though I have been scammed, they won't do anything about it
- Are a website
- Have started scamming people
Preferred solution: Full refund
User's recommendation: Do NOT buy from them
I've got multiple issues that need to be answered and resolved to satisfaction for myself and your company I feel I've been ripped off I feel like there's a lot of fraud in here I've laid placed lots
- - Orders are split into multiple shipments, raising shipping costs and delays.
- - Items arrived in wrong sizes or poor quality; returns are costly.
I'm upset about all the shipping calls I place big orders and lots of them and you break them down into smaller orders to make yourself more money with shipping cost it's ridiculous I ordered a small set of seeds for a dollar or something and had to pay you a lot more for the shipping fees and I did the merchandise that's don't seem like to me I'm tired of doing this I let it go first couple times but now I'm upset especially on the last order you said you're sending it multiply orders but since you're sending it and holders why don't you make it one time sleeping cold instead of building me five or six shipping calls on the same order I'm tired of it I'm fixing to go back to Amazon and the 7th avenue in Montgomery wards catalogs and I don't need yours I like yours in the beginning but I don't like it now I ordered dresses some of them came in the wrong size I ordered other things that came into small other things was so cheap maybe they broke right away I didn't bother to call cuz it wouldn't be a pain in the button and a complainer I didn't bother to return merchandise because the time I take my go up to the store to mail it back to you and pay the shipping cost it's too much trouble for me I'm handicapped I'm the house found I can't get out that's why I ordered out that's why I got you you ordered a lot more things I like than everybody else and I'm tired of you building me so much money on the shipping and handling calls and and merchandise is not my right size I can't take the time or the money to send it back before I just donated to Hubbard House I didn't complain I can't I let you keep the money but what do I get in respect I'm getting screwed out of money I'm getting screwed out of time that I'm having to wait around the house for things to be delivered in multi breakdown and I'm tired of multi breakdown shipping calls why can't you make every order one or maybe two shipping calls more than that's ridiculous and I also a good suggestion have a certain amendment amount and let people have free shipping costs on that that would help a lot I do it with everybody else you order so much and then the shipping cost is free that would be very nice if you could work something like that out good luck with your business if I don't hear from you soon I'm leading you and I'm taking all my friends relatives and neighbors in church clothes with me and believe me I have many of those at least 25 that have counted and I've talked to all of them and I just showed them this paper where it says not to show it because of my information is on it just sitting right here I showed it to him I said look they want me to tell them things that they don't want me to let you guys know I'm doing this I said look look at other people but I did I showed it to him I don't care to my friends and relatives I don't care what they know so we're here sometimes and have snacks and order from your catalog and talk with each other well I don't think I want to have those parties anymore I'll stick with my Tucker weird and my makeup and all the other parties but I don't think I want to have another party with you guys we call you the temptation party because everything is tempting and we want it so we have to be very careful with what we pick if we're not rich we can't get everything we want so we get some things that we need first and we have money leftover things that we want you going to lose lots and lots of money because it is shipping cost and I just told everybody just sitting here listening to me telling you all this and they're getting upset about the shipping cost they're checking the records right now records right now to see how many times you broke the order down and made most of my money on shipping calls instead of making it one or two that's right but each one of those ones they break down take another day to get here that's 5 days anyway I don't wish you guys any home everybody needs to do something for a living but I feel like this is becoming fraud to me because there's so much money going out on shipping calls that's ridiculous breaking up my orders into smaller orders taking more days to get this motors and then get them all at one time I thought in the beginning had to get them all at one time but I've come to realize stupid me putting up with it for so long that it's not going to happen and I can't give small orders cuz I don't feel this normal like I said if I don't get some kind of satisfaction me and all my 25 friends right here right now and hear me and see me I'm going to go to someone else Amazon got great deals sometimes you order certain amount it's free shipping 7th avenue gives you free shipping over a certain amount and they don't break them down in individual orders they come in one order I don't know why you guys do it how you made it this long God bless you and all your family and loved ones and may God bless us in the ways that we all need it the most and right now I need God's blessing on those stupid *** shipping calls and split down extra days orders please God forgive them for they know not what they've done to us maybe now they do please help me reach satisfaction and you too thank you God bless you God bless you God bless you stay safe and be good bye-bye
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Hi, thank you for sharing your feedback with Temu! We truly appreciate you reaching out and value your suggestions.
Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Great.. Definitely dont use Amazon, they rip us off in hidden ways , and spy on us, ...
Bezos does NOT PAY TAXES... and , he's part of the TECH-BRO OLIGARCHY ruining our lives with SURVEILLANCE and MONOPOLIES.
Bezo doesn't own amazon anymore he sold it years ago where have you been
I have purchased 6x compression socks, and when they came, I had a 4x, and I do not have the extra money to send them back. I called the customer service number, and they want to send a text to verify, but I do not have a phone.
This is the third time that they have sent the wrong stuff or incorrect size. I will notify the Better Business Bureau.