Temu

4 months ago I finally bought items from this company who has questionable issues ( news reports )

In 3 days I made 5 large orders totaling over$1000.00

( prices are excellent who could argue that )

BUT I have good faith belief the prices are reasonable for many reasons and its not in consumers benefit - I can only speak of my experience ( and its a lot )

The 1st of the 5 orders arrived packaged like untrained monkeys - purses hats clothes jewelry in ripped or otherwise broken zip lock baggies ~ hats purses smashed ( otherwise theyd have been EXCELLENT )

However ~ when shopping online sizing material and FIT are a MYSTERY ~ but TEMU states they have a 90 return but with TERMS people who BUY A LOT cant keep up or obtain ~ what good is a return and refund when TEMU makes it near impossible to get a refund for items that dont show up - damaged and not as advertised ~ the false advertising is unreal ~

For instance- anyone whos spent time on that app can see clothing is photo shopped on models -pasted on them like this in some instances ~

A blonde model with half her upper torso wearing a 1 piece jumper- the bottom model is African American ( clearly the African American feet and shins of the blonde model are 2 different people and the jumper is photoshopped over an upper half of one one and the bottom half of another |

this is MINIMAL in comparison with the thousands of dollars Ive spent at TEMU - I even bought stock in the company because a new company with these prices will prosper ~ right ?

Those 1st 5 orders I am still in dispute over return ( it is and was SO BAD I said the only way to fix their problem was reform EACH and EVERYTHING- this is because their APP is flawed ( I believe its on PURPOSE so youll have to argue for over 90 days and miss the rerun terms ) additionally ~ their terms are every item must be in same bag it came in ~ but those little cellophane and zip lock bags are ripped torn and defective ~ strike 1 off the bat -

You have to go to each individual item and pick between 15 or 20 different reasons youre returning-

Then you have to WRITE a novel WHY for each one in detail -

Then the app prompts if you want to return items from separate orders you can do so USING 1 ship label - to save $ and ease of return-

EPIC FAIL !

Ive screen shotted the process ! EACH STEP ~

You get 4 to 5 different print labels - despite the prompts clearly say you can combine all into 1 label ( its a LIE !

)

And when you order 50 to 100 items - to figure out WHICH item from WHAT order goes in a large box you have to get because anything you get from them is damaged boxes and youve already had to RIP the big oranger bag that housed your hats shoes purses and jewelry- remember their TERMS items must be returned in same bags and boxes they arrived !

Well- on all orders Ive RETURNED items in BETTER condition than they ARRIVED- keep reading the SCAM Ive. Even put through ~

The first 5 orders in 3 days I said Im sending everything back for a full refund- ( reason was ) when I returned a large portion due to their false advertising to include items in cart I didnt put there ( an executive I was able to talk to 4 months ago ( try to call that fake hotline # - well none have EVER answered it )

Sorry - back to the nightmare!

They claimed the warehouse didnt receive items back !

Bologna !!!

They are lying ! So I said Im returning every other item as all and give me back my $ 1,000.00

I had a dispute with my institution for it as well as I chatted with their app BOTS and 5 to 7 different online chat representatives!

NIGHTMARE DYSFUNCTION- I truly believe its a strategy to GET ITEMS BACK and RESTOCK their online app- and sell it again ( claim you didnt return items ) and I believe its worse ~

I talked to that lady executive in the beginning for months ago and she said please we are a new company and we understand that theres a lot of kinks in our process and within our app and the reason for the extra items in the cart that you dont notice when youre buying large amounts of things is because the app is very touchy. The little cart things just pop in there on their own, oh my my

So while I have a dispute with my financial institution and well every single item of the first five orders within three days of $1000 she tells me the warehouse is going to be looking for all those items and get back with me no one ever gets back with me.

Additionally, she told me at that time , dont give up on us give us another try order just a few items at a time

So while I am in the process of the dispute with my bank and them trying to find these items they claim are not returned, claiming their warehouse people have gone through the stuff and they cant find the items some of them they do some they dont believe me this is nefarious.

Keep in mind I have every incentive to want this company to thrive. I own stock in the company. TEMU stock ticker is PDD holdings Inc.

So after a few weeks still in the process of this dispute with nothing happening. Well their app shows up for sale.

You got a free gift. you know the deal, the constant in your face advertising things for like 90 some cents ! So I ordered a few items, and this few items like three seem to be OK and so with your constant advertising popping up on your screen things just very reasonable you start ordering more and more which I did to the tune of thousands of dollars more and like 29 different orders in four months large orders

At the present time in four months I am still battling having to send things back the app saying you can put it all into one print label from several orders but its not true theres four or five print labels so by the time you try to see what item goes with what order or print label because you know they have so many different numbers. It takes Einstein to figure out their app when you go to return add again I believe thats done on purpose so that they can string you along for that 90 days and then say oh well you missed your time to return the things

Presently I am in battle and dispute with this company that I have lived hours on the phone holding for that hotline.

You cant talk to anybody I have probably no less than 600 screenshots of chats with their BOTS and then like 5 to 7 different customer service people my email I cant find anything because there are thousands of emails from TEMU -

And its always the same thing will create a ticket for your items your return that they claim they never receive when the problem is, you can only put one print label the same print label on all your boxes even though they give you different print labels not because UPS You can only put one print label because theres no way to separate at all. Its like impossible to meet their terms to return things, so you do what you think you can you actually get your own boxes and you put the things nicer than what they delivered it to you And it all goes to that same warehouse in New Jersey you know that one anyone whos return knows its the same warehouse that it shipped from. Thats where it all goes back

Within the last month I found a contact number from them. It was from that executive.

I talked to in the very beginning and I have recorded hours and hours of phone calls with a rep that an executives gonna get back with me it never happens. at this present time, I have things from eight or nine different orders that I need to return part of it. I have already returned. Add again they say they didnt receive it.

I have no problem calling anyone there a LIAR - no problem at all. I dont know if customer service are trained to defer people who return items because thats the only reason you would need customer service. It would be you either didnt receive an item or youre trying to return it to get a refund thats the only thing you would call customer service for and that hotline number they never answer and the chat with the customer service that you have to go through one of the BOTS first and then you end up with 5 to 7 customer service reps with all different names and then at the end we are so sorry will create a ticket for you and then the same thing. The email comes back oh upon checking those famous words from third-party processors upon checking I hate that term upon checking and then upon further checking its the same thing the items were not found in the warehouse so logically I have told them if that warehouse did not receive all my boxes with that print label it would be so easy to track all my boxes because each box has the same print label on them so when a warehouse worker comes across a box with all these items the Postal Service, first of all, if it didnt get to that warehouse, it would return to sender with that print label that I have on there and not one time has one box been returned to me or to the UPS station where its dropped off to shipped that warehouse in New Jersey

So theres only one thing I can conclude and that is that its strategically done this way so they can re-stock their online app and resell and make two or three times money off of one item.

Theres no other way to explain it, unless the warehouse workers are stealing things, and starting them an online clothing or merchandise shop of their own, take take your pick because I live in a very small apartment, and I would not keep anything that I cant use and I have proof I have video I have got down to videotaping as I feel boxes and I need to return things as I go to prove that those things are in the box and then theres photos taken at the UPS station of every box and theres UPS receipts with the weight of the boxes for instance, one of several orders with that one print label when they say you can use one print label but they give you four or five so then they say oh we didnt receive the item. This is a game its a lie its a scam. Their products are not a scam. Granted they come wrinkled the clothes do they are so wrinkled and there is some quality issues with some things but a lot of things are very very nice and all it takes is a little steam iron to make it look incredible and youve saved a lot of money whats not damaged and what you do get

I have for four months been living on the phone trying to get my refunds but also I started a little side business and I get my supplies from there and so right now I have over $800 almost 900 sitting in a cart there.

They will not even let me buy it because they refunded an old heart of mine $49 back out of the thousands upon thousands that I spent There , yeah Im about to spit arsenal. I want my items I want to purchase more and theyre not letting me and Im not giving my refunds back. They owe me a lot of money and I see that they have a bunch of lawsuits so that doesnt look good for my stocks that I own in the company , this is so sad because otherwise they actually have to do have. I should say Im doing talk to text.

They have actually some nice products and its very reasonably priced but I believe theyre a scam because of the return policy its set to fail on purpose, and the proof is set up to fail. The proof is any time and piece of mail. Even a letter goes to someones address or a package goes to a shipping address and nobody can see where it belongs to. Well they would send it back to you but the problem is thats how they hooked you.

Thats the scam that print label goes to that warehouse so they get extra boxes of all your stuff and then they restock it and resell it because if you notice, if you ever go to order something thats low in stock, it says, and then it says oh its out of stock, but you can be notified because it usually restocks in a day or two. Theres the catch people who are returning items , theyre not getting refunds because they are restocking that app online and reselling thats how in the last 12 weeks the last quarter the reports of their profit was $8.6 billion and 12 short weeks weeks yes and they dont have any quality customer service? Its on purpose the customer service or nothing but an obstruction from you getting to return items or say you didnt get items that you ordered and paid for , this is very sad me because Ive spent thousands upon thousands of dollars there I cant get returns when I have returned items and I own stock in the company and I dont want to see it fail because I have Stock in the company again TEMU stock ticker PDD holdings Inc. I wish a journalist news reporter, legal counsel would contact me they would come to my apartment and have a field day.

This is a nightmare, a true nightmare, and it has caused me so much stress I do not even have words to explain it, so if you think this is a lot to write, just imagine just imagine.

I love a lot of their clothing ! But not everything is good so you can return it ( except their scam is - to resell ( saying you didnt return ! - and its the scam app saying you can get 1 print label for multiple returns ( its a LIE )

They are claiming so much profit because the scam print label tactic - and reselling items - so they make much more on any item when its sold several times ( ie ) shoes $20.00 sell them twice saying you didnt return and theyve doubled their money -

Over 250 million have downloaded their app - and they shop like crazy - imagine the $$$$$ with this return scam or not sending the items at all.

I just had an appointment with a physician yesterday and we talked about TEMU and he said wow yeah I know about that app.

He said Ive ordered stuff but he doesnt get stuff that he orders so he gave up. Thats the truth, the whole truth, and nothing but the truth, so help me God.

We have literally spent thousands with Temu between the 4 accounts that my family has with temu and I put an order in with Temu that came to a total $69.67 with shipping which wasnt a big order but temu charged my cash app twice for $69.67 and temu didnt even process my order they just charged me and toke the $69.67 out of my cash app account twice and my order is still sitting in my temu cart waiting for me to process/pay for my temu order for the third time and needless to say I called Temu right away and temus customer service agent told me that he was very sorry and that itd take about a week for both charges that he looked up and said yes I see where Temu charged you $69.67 twice and where your Temu order wasnt actually even placed and that Ill get my $ back on and for both charges of $69.67 within a week and that if I dont get it to call temu back after talking to his Temu supervisor who didnt even offer me any type of compensation for temus mistake what so ever and I told Temus representative that thats gotta be illegal for temu to just take someones $ out of their account like that and to just be able to just hold it for days like that because the interest Harvey can make

on and off of peoples $ by doing that with peoples $ os a lot of $ that they make

on off of and by just taking and holding their $ in their account for days like that which I told temus representative should be illegal as heck and that I intended on canceling all of are accounts with temu once I receive the hundreds of dollars of merchandise that Ive already ordered and payed temu for and I receive my $ back in my cash app account for both of the $69.67 that temu charged and toke out my cash app account and never even proceeded my order the $69.67 for not even once let alone twice and temu wanted me to pay $69.67 again for the third time for LOL which I do intend on making a phone call to the better bissness bureau and my attorney to find out if it is actually legal or illegal for Temu to be able to do that because I know that Im not the frist nor will I be the last person that Temu has done this to and with and will continue to do it to and with and you know whats really strange is that after this heated phone call to Temu on my part because it wasnt in anyway what so ever the Temu representatives fault that I talked to he was actually a nice guy and felt bad for me and I told him that it wasnt his fault and that I wished him happy holidays and then hung up and all of the sudden my 2 payments to Temu for $69.67 was crossed through and my temu account and the 2 payments to Temu was back in my account so you explain how and why that happened when I was told that that couldnt and wouldnt happen and that itd take days for that to happen period and that there was no way around it while I guess there was and is because my $ is back in my account so go figure and I actually really like shopping on and with Temu what a shame huh but thank god that theres lots of other sites that are just like Temu and even better Ive been told so I guess Ill be finding out!!!

I never received my packages after having two housefires within the same year. Both of my properties were declared vacant and condemned until they were renovated and repaired from the fire damage.

My packages never made it to my property so I contracted PayPal, which is the people I used to make my purchases of these packages and, they froze my account. Give me a bunch of issues saying I abuse PayPal private policy because I couldnt get Temu or any of the support to understand what I was saying and I didnt get my packages and get them to refund my packages but they didnt refund the order and they only partially refunded some of the items when I didnt receive the whole package Along with four packages that were never refunded or re-shipped and I still didnt receive them. I made aware they said, PayPal dispute and claim for refund I couldnt get help from Temu until PayPal closed their dispute. PayPal finally closed dispute.

I contact Temu and Temu telling me my packages were shipped. I had messages saying that they would help me Prior to contacting them after PayPal had finished their dispute froze. My PayPal account took what money I had left after my tragic housefires which left me in a terrible spot and I really could use the money that I spent on your products that I never got refunded and I never got any of the products And get refunded it wasnt partially refunded to orders and things in total. It was six orders two of them were partially refunded and four of them.

Were not refunded at all, as well as never received yet Temu is claiming the packages were delivered to properties that were declared vacant and condemned until the fire damage was repaired , there was no mail to either my properties. I checked both properties and I didnt have any packages so Im super confused super distraught and distressed has been all this time and Im not even giving any kind of help. Or any compassion for the money I invested into my orders I never received or was partially credited for two of them, but then lost all those credits because I didnt use them to order anything because I didnt receive six orders and was Having issues with living arrangements because of my two tragic housefires why would I use credits to order more stuff for it to be delivered so I just lost my money that I spent on your site and im at a loss for the money I really couldve used in my tragic situation and still could specially after moving almost everything my kids own, etc. and I couldnt really use the credit either because at that time you guys locked my account when PayPal started their disputes, so all actuality the partially refunded orders that I didnt receive, even though I didnt receive the whole order which is some ignorance on one of your support members and all this time and distress, stress and loss of my money when I obviously could have used it because of my tragic situation and I made you guys aware of it.

I sent photos of my houses , updating my address, but you guys are claiming that you could help me when PayPal was done with dispute. I only went through PayPal and tried disputing it because youre support wasnt trying to even help me or listen to what I was saying and then when I finally could get somebody to listen to what I was saying, PayPal dispute stop them from being able to refund me now your people or your customer service are saying my orders were delivered , and cant get any kind of compensation resolution or help with this matter when I spent my money on products I never received. I made you aware as soon as I was aware that the packages werent there yet was ignored as a paying customer and was pretty much being called a liar when I have documentation of my housefires, I have pictures of their no mailbox being in front of my house. I have pictures of the house part up and you can tell me that the postal dude you sent to deliver my stuff that I never received yet your now saying My packages were delivered and verified delivery yet if theres no mailbox with a postal number or address, theres no signature for the packages and I dont have the packages.

The property was declared vacant and condemned until the remodel was finished how can you say? Do you have a guaranteed verification of delivery and I want to see photos of these packages delivered at my property somehow if you do because I dont understand it and it sounds like Im being scammed and ripped off in my moment of tragedy and Ive contacted and contacted support reached out and Im being treated like a, less than citizen not second not first but less than third or like Im not a pain customer and it is infuriating especially in my moment of tragedy not just losing one to two and it seems like as a customer and having a tragic accidental housefire not receiving my page for product company, customer service and whoever delivers the packages are scamming stealing and wrongfully keeping me from my product I paid for or reimbursement somehow it was delivered to a vacant property with mailbox and stolen before I could. Either of my properties doesnt make any sense. The neighbor say they havent seen the packages they didnt get them and I dont have them and I contacted you guys past couple months on numerous accounts and Im being treated like less than a customer is being scammed despite you guys knowing the situation with my tragedy for me and my family and you dont care to steal the money that I very much could use that I paid for for my product that you never delivered PayPal didnt have dispute.

We would reimburse you no problems, sir take it up with PayPal PayPal dispute and saying all my orders were delivered and I never received regardless of me trying to communicate and make you aware of the situation. As a paying customer that has experienced a tragedy and not received the product they paid for so if I dont receive some kind of help with a resolution for the situation, Im just gonna contact the lawyer and get a hold of the federal business Bureau to report you as well for the Product I paid for and have not received and am being denied reimbursement or any kind of resolution for my situation and it has been this long without my product or without a reimbursement of my money and you did credit me I couldnt even use Because you lock my account other than the partial packages, you guys refunded, even though the whole package was missing and I use them to order more stuff and I never received those packages.

Then after that apparently I was credited, but I couldnt even use it looking at your site because he locked my account because PayPal disputes which they had canceled so as you said when you said you would refund it if PayPal didnt have their dispute and Ive got screenshots of it all because PayPal canceled 140 something days my account and stole the funds I had left on top the loss of the money that I invested into your products and now youre saying, you cant reimburse me your product was confirmed or verified delivered to a vacant condemned residency which please explain to me how it can be verified delivered and I would like to see how you have verified it because I havent received them and this is just ridiculous so if I dont receive some kind of help or resolution, Im contacting a lawyer and the federal business bureau and I will be suing for my money back and interest along with compensation for the mental distress, stress and financial distress it is caused me and my family and our moment of tragic circumstances that you do not seem to care about despite me being a paying loyal customer sadly and initially before my housefires I was planning on buying more merchandise and continuing using your guises services all the way up till the fires, and then me not receiving my orders and being treated like less than a valued paying customer or less than a person and its so frustrating and wrong for anybody in my situation or anybody that would be in a similar situation to be treated like that pretty much be denied any kind of reconciliation or reimbursement and pretty much called a liar and that I wont be reimbursed after I was told if PayPal didnt have their claim for reimbursement would reimburse me and I have screenshots of it all the conversations Ive had with support blown up my *** but thank you. I would not recommend anyone ever using this site or services for any kind of product when this kind of wrong treatment occur and blatant disregard not providing the services , you advertise or offer and then after so denying any kind of reimbursement or resolution for my money you took

I used to love ordering from you guys. Now your service is completely garbage.

Half of my package turned up missing and you told me the only thing you can do is give me a 20% off coupon for my next order... Seriously, this is beyond a joke. I request for your customer service phone number stateside and you tell me, nope, that isn't a requirement for you to provide.

You guys are completely garbage now... Half of the package is missing.

I have been purchasing a lot of items from Temu. I've ordered quite a few clothes for my granddaughter and the material is different than what it looks like in the pictures.

The prices are reasonable, but I noticed that some items are not what I was expecting. I ordered a wired Xbox controller which was basically the same price as on Amazon and it lasted a less than a week and I have to return it. They have been good about returning things actually they have let me go ahead and keep the items that I was not happy with which really surprised me. The thing is every time you go on their site or open up one of their messages it's always about playing a game and getting 100% off or all kinds of coupons or getting things free.

And every time I think I'm getting these things free there's some kind of catch where I've only gotten a couple things for free All the other items that I'm supposed to get for free kind of like disappear or they tell you now you have to buy more stuff in order to get the free things which I don't understand it doesn't make sense to me and if I've won all these coupons from purchasing so many things then why aren't they using them toward my orders??? I think that's totally deceitful. It's their way of keeping you purchasing things!!! And it works but was really *** me off is that I think I'm going to get all these free things and I have made a lot of purchases and I don't get them.

Some of the items are really cheap they're all made in China and I ordered a basketball. The picture they show was a glow in the dark basketball but the picture shows a basketball hoop so you think you're getting the hoop and the ball and all you get is some little ball that isn't even blown up that was not worth the amount that I paid for it. Another item was a warming dog pad. I thought I was getting an electric type dog pad but when I got it all it was some fuzzy material with some silver insulation stuff.

That's pretty funky!! Make sure you read the fine print of what you're ordering!!