Temu

4 months ago I finally bought items from this company who has questionable issues ( news reports )

In 3 days I made 5 large orders totaling over$1000.00

( prices are excellent who could argue that )

BUT I have good faith belief the prices are reasonable for many reasons and its not in consumers benefit - I can only speak of my experience ( and its a lot )

The 1st of the 5 orders arrived packaged like untrained monkeys - purses hats clothes jewelry in ripped or otherwise broken zip lock baggies ~ hats purses smashed ( otherwise theyd have been EXCELLENT )

However ~ when shopping online sizing material and FIT are a MYSTERY ~ but TEMU states they have a 90 return but with TERMS people who BUY A LOT cant keep up or obtain ~ what good is a return and refund when TEMU makes it near impossible to get a refund for items that dont show up - damaged and not as advertised ~ the false advertising is unreal ~

For instance- anyone whos spent time on that app can see clothing is photo shopped on models -pasted on them like this in some instances ~

A blonde model with half her upper torso wearing a 1 piece jumper- the bottom model is African American ( clearly the African American feet and shins of the blonde model are 2 different people and the jumper is photoshopped over an upper half of one one and the bottom half of another |

this is MINIMAL in comparison with the thousands of dollars Ive spent at TEMU - I even bought stock in the company because a new company with these prices will prosper ~ right ?

Those 1st 5 orders I am still in dispute over return ( it is and was SO BAD I said the only way to fix their problem was reform EACH and EVERYTHING- this is because their APP is flawed ( I believe its on PURPOSE so youll have to argue for over 90 days and miss the rerun terms ) additionally ~ their terms are every item must be in same bag it came in ~ but those little cellophane and zip lock bags are ripped torn and defective ~ strike 1 off the bat -

You have to go to each individual item and pick between 15 or 20 different reasons youre returning-

Then you have to WRITE a novel WHY for each one in detail -

Then the app prompts if you want to return items from separate orders you can do so USING 1 ship label - to save $ and ease of return-

EPIC FAIL !

Ive screen shotted the process ! EACH STEP ~

You get 4 to 5 different print labels - despite the prompts clearly say you can combine all into 1 label ( its a LIE !

)

And when you order 50 to 100 items - to figure out WHICH item from WHAT order goes in a large box you have to get because anything you get from them is damaged boxes and youve already had to RIP the big oranger bag that housed your hats shoes purses and jewelry- remember their TERMS items must be returned in same bags and boxes they arrived !

Well- on all orders Ive RETURNED items in BETTER condition than they ARRIVED- keep reading the SCAM Ive. Even put through ~

The first 5 orders in 3 days I said Im sending everything back for a full refund- ( reason was ) when I returned a large portion due to their false advertising to include items in cart I didnt put there ( an executive I was able to talk to 4 months ago ( try to call that fake hotline # - well none have EVER answered it )

Sorry - back to the nightmare!

They claimed the warehouse didnt receive items back !

Bologna !!!

They are lying ! So I said Im returning every other item as all and give me back my $ 1,000.00

I had a dispute with my institution for it as well as I chatted with their app BOTS and 5 to 7 different online chat representatives!

NIGHTMARE DYSFUNCTION- I truly believe its a strategy to GET ITEMS BACK and RESTOCK their online app- and sell it again ( claim you didnt return items ) and I believe its worse ~

I talked to that lady executive in the beginning for months ago and she said please we are a new company and we understand that theres a lot of kinks in our process and within our app and the reason for the extra items in the cart that you dont notice when youre buying large amounts of things is because the app is very touchy. The little cart things just pop in there on their own, oh my my

So while I have a dispute with my financial institution and well every single item of the first five orders within three days of $1000 she tells me the warehouse is going to be looking for all those items and get back with me no one ever gets back with me.

Additionally, she told me at that time , dont give up on us give us another try order just a few items at a time

So while I am in the process of the dispute with my bank and them trying to find these items they claim are not returned, claiming their warehouse people have gone through the stuff and they cant find the items some of them they do some they dont believe me this is nefarious.

Keep in mind I have every incentive to want this company to thrive. I own stock in the company. TEMU stock ticker is PDD holdings Inc.

So after a few weeks still in the process of this dispute with nothing happening. Well their app shows up for sale.

You got a free gift. you know the deal, the constant in your face advertising things for like 90 some cents ! So I ordered a few items, and this few items like three seem to be OK and so with your constant advertising popping up on your screen things just very reasonable you start ordering more and more which I did to the tune of thousands of dollars more and like 29 different orders in four months large orders

At the present time in four months I am still battling having to send things back the app saying you can put it all into one print label from several orders but its not true theres four or five print labels so by the time you try to see what item goes with what order or print label because you know they have so many different numbers. It takes Einstein to figure out their app when you go to return add again I believe thats done on purpose so that they can string you along for that 90 days and then say oh well you missed your time to return the things

Presently I am in battle and dispute with this company that I have lived hours on the phone holding for that hotline.

You cant talk to anybody I have probably no less than 600 screenshots of chats with their BOTS and then like 5 to 7 different customer service people my email I cant find anything because there are thousands of emails from TEMU -

And its always the same thing will create a ticket for your items your return that they claim they never receive when the problem is, you can only put one print label the same print label on all your boxes even though they give you different print labels not because UPS You can only put one print label because theres no way to separate at all. Its like impossible to meet their terms to return things, so you do what you think you can you actually get your own boxes and you put the things nicer than what they delivered it to you And it all goes to that same warehouse in New Jersey you know that one anyone whos return knows its the same warehouse that it shipped from. Thats where it all goes back

Within the last month I found a contact number from them. It was from that executive.

I talked to in the very beginning and I have recorded hours and hours of phone calls with a rep that an executives gonna get back with me it never happens. at this present time, I have things from eight or nine different orders that I need to return part of it. I have already returned. Add again they say they didnt receive it.

I have no problem calling anyone there a LIAR - no problem at all. I dont know if customer service are trained to defer people who return items because thats the only reason you would need customer service. It would be you either didnt receive an item or youre trying to return it to get a refund thats the only thing you would call customer service for and that hotline number they never answer and the chat with the customer service that you have to go through one of the BOTS first and then you end up with 5 to 7 customer service reps with all different names and then at the end we are so sorry will create a ticket for you and then the same thing. The email comes back oh upon checking those famous words from third-party processors upon checking I hate that term upon checking and then upon further checking its the same thing the items were not found in the warehouse so logically I have told them if that warehouse did not receive all my boxes with that print label it would be so easy to track all my boxes because each box has the same print label on them so when a warehouse worker comes across a box with all these items the Postal Service, first of all, if it didnt get to that warehouse, it would return to sender with that print label that I have on there and not one time has one box been returned to me or to the UPS station where its dropped off to shipped that warehouse in New Jersey

So theres only one thing I can conclude and that is that its strategically done this way so they can re-stock their online app and resell and make two or three times money off of one item.

Theres no other way to explain it, unless the warehouse workers are stealing things, and starting them an online clothing or merchandise shop of their own, take take your pick because I live in a very small apartment, and I would not keep anything that I cant use and I have proof I have video I have got down to videotaping as I feel boxes and I need to return things as I go to prove that those things are in the box and then theres photos taken at the UPS station of every box and theres UPS receipts with the weight of the boxes for instance, one of several orders with that one print label when they say you can use one print label but they give you four or five so then they say oh we didnt receive the item. This is a game its a lie its a scam. Their products are not a scam. Granted they come wrinkled the clothes do they are so wrinkled and there is some quality issues with some things but a lot of things are very very nice and all it takes is a little steam iron to make it look incredible and youve saved a lot of money whats not damaged and what you do get

I have for four months been living on the phone trying to get my refunds but also I started a little side business and I get my supplies from there and so right now I have over $800 almost 900 sitting in a cart there.

They will not even let me buy it because they refunded an old heart of mine $49 back out of the thousands upon thousands that I spent There , yeah Im about to spit arsenal. I want my items I want to purchase more and theyre not letting me and Im not giving my refunds back. They owe me a lot of money and I see that they have a bunch of lawsuits so that doesnt look good for my stocks that I own in the company , this is so sad because otherwise they actually have to do have. I should say Im doing talk to text.

They have actually some nice products and its very reasonably priced but I believe theyre a scam because of the return policy its set to fail on purpose, and the proof is set up to fail. The proof is any time and piece of mail. Even a letter goes to someones address or a package goes to a shipping address and nobody can see where it belongs to. Well they would send it back to you but the problem is thats how they hooked you.

Thats the scam that print label goes to that warehouse so they get extra boxes of all your stuff and then they restock it and resell it because if you notice, if you ever go to order something thats low in stock, it says, and then it says oh its out of stock, but you can be notified because it usually restocks in a day or two. Theres the catch people who are returning items , theyre not getting refunds because they are restocking that app online and reselling thats how in the last 12 weeks the last quarter the reports of their profit was $8.6 billion and 12 short weeks weeks yes and they dont have any quality customer service? Its on purpose the customer service or nothing but an obstruction from you getting to return items or say you didnt get items that you ordered and paid for , this is very sad me because Ive spent thousands upon thousands of dollars there I cant get returns when I have returned items and I own stock in the company and I dont want to see it fail because I have Stock in the company again TEMU stock ticker PDD holdings Inc. I wish a journalist news reporter, legal counsel would contact me they would come to my apartment and have a field day.

This is a nightmare, a true nightmare, and it has caused me so much stress I do not even have words to explain it, so if you think this is a lot to write, just imagine just imagine.

I love a lot of their clothing ! But not everything is good so you can return it ( except their scam is - to resell ( saying you didnt return ! - and its the scam app saying you can get 1 print label for multiple returns ( its a LIE )

They are claiming so much profit because the scam print label tactic - and reselling items - so they make much more on any item when its sold several times ( ie ) shoes $20.00 sell them twice saying you didnt return and theyve doubled their money -

Over 250 million have downloaded their app - and they shop like crazy - imagine the $$$$$ with this return scam or not sending the items at all.

I just had an appointment with a physician yesterday and we talked about TEMU and he said wow yeah I know about that app.

He said Ive ordered stuff but he doesnt get stuff that he orders so he gave up. Thats the truth, the whole truth, and nothing but the truth, so help me God.

I'm trying to return a wrong item. This is a major hassle and not very easy!!

I want you to print a return label but can't print as no printer is available at this time!

They sent me a wrong order and I'm not very happy. I have ordered many items, but if this is a hassle to return and I'm unable to because I have no printer, then I will make it known to others not to use them at Temu and will never order from here again!!

Temu certificate sells non-original products
I purchased "Moissanite" Brand "1 Pair 925 Sterling Silver 1 Carat 2 Carat Moissanite Falling Earrings" produced by Lovessom company with the order number PO-203-129****149047**** from "Mossan" company selling in TEMU on February 27, 2025.
The companies selling this product should be at least as serious as Lovessom company and should sell original products, that is, products with original certificates.
When I searched the GRA certificates sent to prove the originality of the products of the same brand, LOVESSOM company, which I previously purchased from Temu, on the web, they proved their originality.
However, when I checked the GRA certificate sent with the last product I bought for sale by "Mossan" company, it turned out that the product was not original. Because when I checked the certificate on the website, no information about the product could be reached.
I gave this product to my friend as a gift and I was very embarrassed in front of my friend.
When I reported the situation to Temu, they said send the product back and we will refund the money.
Now how can I get this product back from my friend? How can I get back a product I gave as a gift?
I am calling out to Temu officials;
You are not ashamed to sell a product that does not have an original certificate to your customers!
How can you be so irresponsible in resolving the grievances of your customers?
Attached is the product order date, order amount and the fake certificate that was sent to me with the product but could not be verified on the company website.
Shame shame shame

We have literally spent thousands with Temu between the 4 accounts that my family has with temu and I put an order in with Temu that came to a total $69.67 with shipping which wasnt a big order but temu charged my cash app twice for $69.67 and temu didnt even process my order they just charged me and toke the $69.67 out of my cash app account twice and my order is still sitting in my temu cart waiting for me to process/pay for my temu order for the third time and needless to say I called Temu right away and temus customer service agent told me that he was very sorry and that itd take about a week for both charges that he looked up and said yes I see where Temu charged you $69.67 twice and where your Temu order wasnt actually even placed and that Ill get my $ back on and for both charges of $69.67 within a week and that if I dont get it to call temu back after talking to his Temu supervisor who didnt even offer me any type of compensation for temus mistake what so ever and I told Temus representative that thats gotta be illegal for temu to just take someones $ out of their account like that and to just be able to just hold it for days like that because the interest Harvey can make

on and off of peoples $ by doing that with peoples $ os a lot of $ that they make

on off of and by just taking and holding their $ in their account for days like that which I told temus representative should be illegal as heck and that I intended on canceling all of are accounts with temu once I receive the hundreds of dollars of merchandise that Ive already ordered and payed temu for and I receive my $ back in my cash app account for both of the $69.67 that temu charged and toke out my cash app account and never even proceeded my order the $69.67 for not even once let alone twice and temu wanted me to pay $69.67 again for the third time for LOL which I do intend on making a phone call to the better bissness bureau and my attorney to find out if it is actually legal or illegal for Temu to be able to do that because I know that Im not the frist nor will I be the last person that Temu has done this to and with and will continue to do it to and with and you know whats really strange is that after this heated phone call to Temu on my part because it wasnt in anyway what so ever the Temu representatives fault that I talked to he was actually a nice guy and felt bad for me and I told him that it wasnt his fault and that I wished him happy holidays and then hung up and all of the sudden my 2 payments to Temu for $69.67 was crossed through and my temu account and the 2 payments to Temu was back in my account so you explain how and why that happened when I was told that that couldnt and wouldnt happen and that itd take days for that to happen period and that there was no way around it while I guess there was and is because my $ is back in my account so go figure and I actually really like shopping on and with Temu what a shame huh but thank god that theres lots of other sites that are just like Temu and even better Ive been told so I guess Ill be finding out!!!

I have not felt like a valued customer anymore cause they seem to be to busy to respond back to me. As if they have ghosted me.

This company doesn't uphold its own policies on price matching; everything is delivered in very poor condition, open, defective, consistently very late, and poorly made. Stay away.

Instead, just go to Walmart or Amazon. It's not worth the hassle. You're going to end up repurchasing what you actually wanted from somewhere else because they will send you garbage if they send it at all. Customer service is also a complete nightmare.

This company is terrible. Avoid at all costs. You might as well toss your money in the garbage buying from them. I attached pics of my last purchase for a cat stand for my daughters cat.

Came burnt. It's BURNT instead of actual holes.

They don't care. Do not buy from this site!

I have heard nothing on my complaint. I ordered and paid for a (10lb) bag of Bird seed, I received a (5lb) bag of bird seed.

I requested either send me another (5lbs) and we'll be good. Their response was for me to spend another $7.99 to ship it back for a refund?

So at this point we are at a standoff. No attempt to reconcile.

Temu fully refunded my purchase AND didnt require me to send the FAKE Moissanite (set in sterling silver that was plated COPPER!) back to the scam artist so he could just sell it again (and probably not to someone like me who tests the gemstones they receive). The POS seller even included a FAKE GRA certificate (it read Certificate of Authentic.

Authentic? How about using the proper noun, authenticITY? Clearly not ordered/manufactured by a native English speaker, much less the largest European authenticator/grader of gemstones! LOL).
Im satisfied with Temus resolution respective of my refund, but this is the FOURTH time a local warehouse seller operating on Temus platform has sent me fake Moissanite.

Temu needs to shut down these providers so that they stop scamming shoppers.

I have ordered dozens of Moissanite pieces (I resell them in my store) that ship from Temu itself, and not one has been fake. Temu obviously cant have proper oversight of warehouses outside of China, so they need to keep things that can be faked where they have a level of oversight and quality control measures over the products that are shipped.