Skip to content
Temu

Temu

www.temu.com
What is your customer experience with Temu?

Temu Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

2.5 star rating from 22,436 reviews; sentiment is mostly negative with 32% likely to recommend and 55% unfavorable ratings.

Key Takeaways for Future Customers

  • Check Temu reviews closely for product quality and delivery experiences before buying.
  • Expect low prices but prepare for possible delays and to pursue refunds if items are missing.
  • Document orders and communications since customer service response can be slow.

Negative Feedback / Risk Areas

  • Frequent Temu customer complaints about wrong or missing deliveries and unauthorized charges.
  • Many requests for refunds remain unresolved and callers report poor customer service access.
  • Issues reported with billing, subscription cancellation fees, and promotional free items not delivered.

Positive Feedback

Consumers value the diversity of products and low prices; some find returns and credits workable when issues are resolved.

View full overview ›

Media from reviews

Temu - So I ordered a package on April 1st &...
Temu - So I ordered a package on April 1st &... - Image 2Temu - Because there's something fishy going on and you guys aren't honest and you won't...Temu - Because there's something fishy going on and you guys aren't honest and... - Image 2Temu - Carefully picked all my $.01 orderTemu - 8 RewardsTemu - I am trying to buy some items and team will keep saying that my cash app
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint

Temu Collective Complaints

Kimbelian B
Kimbelian B
Forest Park, Georgia
Collecting Signatures

Rewards credits scamming

10 supporters

Temu advertises these great customer's rewards credits then when you try to order and use your rewards credits they take funds out your bank account to cover the rewards that's was advertised as rewards credits . They have done that to me on more than 5 different occasions and it's time to hold them accountable.

David R Vfi
David R Vfi
Minooka, Illinois
Collecting Signatures

Fraud and False gaming not giving gifts! Scam

1 supporter

Sending us fake games to play called the calendar game when you win they offer you 100% free shipping and handling free that they buy everything for you you just have to pick out the eight items when you do that another prize jumps up and it says you have to order something more $40 to receive the items you buy in the eight free gifts they never come it's a liar in a scam false gaming that is federal

Janet F Vls
Janet F Vls
Erwin, North Carolina
Collecting Signatures

Don't issue rewards keeps adding amount to get reward

5 supporters

I was ordering to get my reward amount. Everytime i submit order it tells me I'm so much from reward. Puts order on card and goes back to add more, makes you have to pay more shipping starting a new order. Never let's me get to reward. It will tell you one amount and when you submit it will say something like you are.65 cents away after it tells you already had enough and then changes and tells you you have to add more. I would like to cancel my orders because Temu is not being honest!!!

Show reviews that mention
order items money refund customer account card service credit customer service
Filter review
Sort by
Featured
harlan p Mud

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

So FAR SO GOOD

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Temu - So FAR SO GOOD
Explore video interviews
Advertisements

I love America, but the products Temu has are not on shelves here. I buy China first now.

I used to say if America doesn't make it, I don't need it.

Now I shop Temu, AliExpress, eBay, marketplace, and Craigslist (in that order). No US retailer will get my money for their landed marked-up crap easily anymore.

Pros:
  • Good website
  • Cheap good merchandise

User's recommendation: no more Amazon for me

View full review
4 comments
Jasmeet Jcv

Hi, thank you for sharing your feedback with Temu! We truly appreciate you reaching out and value your suggestions.

Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.

If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team

Guest

Great.. Definitely dont use Amazon, they rip us off in hidden ways , and spy on us, ...

Bezos does NOT PAY TAXES... and , he's part of the TECH-BRO OLIGARCHY ruining our lives with SURVEILLANCE and MONOPOLIES.

Guest
reply icon Replying to comment of Guest-2822041

Bezo doesn't own amazon anymore he sold it years ago where have you been

Guest

I have purchased 6x compression socks, and when they came, I had a 4x, and I do not have the extra money to send them back. I called the customer service number, and they want to send a text to verify, but I do not have a phone.

This is the third time that they have sent the wrong stuff or incorrect size. I will notify the Better Business Bureau.

View more comments (3)
Glenda H Xxe
map-marker Milwaukee, Wisconsin

Pissed

AI Highlights
  • - Was to get four gifts; added one more item for $3, aiming for five.
  • - No more free gifts.
  • - Bed paid for two months or more but not delivered.

I placed an order today in which they were supposed to have giving me four gifts,I picked them out when I get to check out they tell me to pick one more item for three dollars I did and that should have been all, but here they go with the same bs.I want my five gifts and please dont keep offering these free gifts and dont send them also where is my bed I payed for two months or more

Pros:
  • Good items and good prices
Cons:
  • To many fade promises

Preferred solution: All my items I’m handicap and I love shopping with you’ll but please send me all my items thank you

User's recommendation: Stay on top of your orders and please please temu we like your items but stop making false accusations

View full review
Kelley R Wpk

I own stock in the company and I shop there a LOT BUT !!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Large orders over $1k in 3 days; many items arrived damaged with packaging ripped.
  • - Returns are hard; items not as advertised and refunds difficult to obtain.
Temu - I own stock in the company and I shop there a LOT BUT !!!!!

4 months ago I finally bought items from this company who has questionable issues ( news reports )

In 3 days I made 5 large orders totaling over$1000.00

( prices are excellent who could argue that )

BUT I have good faith belief the prices are reasonable for many reasons and its not in consumers benefit - I can only speak of my experience ( and its a lot )

The 1st of the 5 orders arrived packaged like untrained monkeys - purses hats clothes jewelry in ripped or otherwise broken zip lock baggies ~ hats purses smashed ( otherwise theyd have been EXCELLENT )

However ~ when shopping online sizing material and FIT are a MYSTERY ~ but TEMU states they have a 90 return but with TERMS people who BUY A LOT cant keep up or obtain ~ what good is a return and refund when TEMU makes it near impossible to get a refund for items that dont show up - damaged and not as advertised ~ the false advertising is unreal ~

For instance- anyone whos spent time on that app can see clothing is photo shopped on models -pasted on them like this in some instances ~

A blonde model with half her upper torso wearing a 1 piece jumper- the bottom model is African American ( clearly the African American feet and shins of the blonde model are 2 different people and the jumper is photoshopped over an upper half of one one and the bottom half of another |

this is MINIMAL in comparison with the thousands of dollars Ive spent at TEMU - I even bought stock in the company because a new company with these prices will prosper ~ right ?

Those 1st 5 orders I am still in dispute over return ( it is and was SO BAD I said the only way to fix their problem was reform EACH and EVERYTHING- this is because their APP is flawed ( I believe its on PURPOSE so youll have to argue for over 90 days and miss the rerun terms ) additionally ~ their terms are every item must be in same bag it came in ~ but those little cellophane and zip lock bags are ripped torn and defective ~ strike 1 off the bat -

You have to go to each individual item and pick between 15 or 20 different reasons youre returning-

Then you have to WRITE a novel WHY for each one in detail -

Then the app prompts if you want to return items from separate orders you can do so USING 1 ship label - to save $ and ease of return-

EPIC FAIL !

Ive screen shotted the process ! EACH STEP ~

You get 4 to 5 different print labels - despite the prompts clearly say you can combine all into 1 label ( its a LIE !

)

And when you order 50 to 100 items - to figure out WHICH item from WHAT order goes in a large box you have to get because anything you get from them is damaged boxes and youve already had to RIP the big oranger bag that housed your hats shoes purses and jewelry- remember their TERMS items must be returned in same bags and boxes they arrived !

Well- on all orders Ive RETURNED items in BETTER condition than they ARRIVED- keep reading the SCAM Ive. Even put through ~

The first 5 orders in 3 days I said Im sending everything back for a full refund- ( reason was ) when I returned a large portion due to their false advertising to include items in cart I didnt put there ( an executive I was able to talk to 4 months ago ( try to call that fake hotline # - well none have EVER answered it )

Sorry - back to the nightmare!

They claimed the warehouse didnt receive items back !

Bologna !!!

They are lying ! So I said Im returning every other item as all and give me back my $ 1,000.00

I had a dispute with my institution for it as well as I chatted with their app BOTS and 5 to 7 different online chat representatives!

NIGHTMARE DYSFUNCTION- I truly believe its a strategy to GET ITEMS BACK and RESTOCK their online app- and sell it again ( claim you didnt return items ) and I believe its worse ~

I talked to that lady executive in the beginning for months ago and she said please we are a new company and we understand that theres a lot of kinks in our process and within our app and the reason for the extra items in the cart that you dont notice when youre buying large amounts of things is because the app is very touchy. The little cart things just pop in there on their own, oh my my

So while I have a dispute with my financial institution and well every single item of the first five orders within three days of $1000 she tells me the warehouse is going to be looking for all those items and get back with me no one ever gets back with me.

Additionally, she told me at that time , dont give up on us give us another try order just a few items at a time

So while I am in the process of the dispute with my bank and them trying to find these items they claim are not returned, claiming their warehouse people have gone through the stuff and they cant find the items some of them they do some they dont believe me this is nefarious.

Keep in mind I have every incentive to want this company to thrive. I own stock in the company. TEMU stock ticker is PDD holdings Inc.

So after a few weeks still in the process of this dispute with nothing happening. Well their app shows up for sale.

You got a free gift. you know the deal, the constant in your face advertising things for like 90 some cents ! So I ordered a few items, and this few items like three seem to be OK and so with your constant advertising popping up on your screen things just very reasonable you start ordering more and more which I did to the tune of thousands of dollars more and like 29 different orders in four months large orders

At the present time in four months I am still battling having to send things back the app saying you can put it all into one print label from several orders but its not true theres four or five print labels so by the time you try to see what item goes with what order or print label because you know they have so many different numbers. It takes Einstein to figure out their app when you go to return add again I believe thats done on purpose so that they can string you along for that 90 days and then say oh well you missed your time to return the things

Presently I am in battle and dispute with this company that I have lived hours on the phone holding for that hotline.

You cant talk to anybody I have probably no less than 600 screenshots of chats with their BOTS and then like 5 to 7 different customer service people my email I cant find anything because there are thousands of emails from TEMU -

And its always the same thing will create a ticket for your items your return that they claim they never receive when the problem is, you can only put one print label the same print label on all your boxes even though they give you different print labels not because UPS You can only put one print label because theres no way to separate at all. Its like impossible to meet their terms to return things, so you do what you think you can you actually get your own boxes and you put the things nicer than what they delivered it to you And it all goes to that same warehouse in New Jersey you know that one anyone whos return knows its the same warehouse that it shipped from. Thats where it all goes back

Within the last month I found a contact number from them. It was from that executive.

I talked to in the very beginning and I have recorded hours and hours of phone calls with a rep that an executives gonna get back with me it never happens. at this present time, I have things from eight or nine different orders that I need to return part of it. I have already returned. Add again they say they didnt receive it.

I have no problem calling anyone there a LIAR - no problem at all. I dont know if customer service are trained to defer people who return items because thats the only reason you would need customer service. It would be you either didnt receive an item or youre trying to return it to get a refund thats the only thing you would call customer service for and that hotline number they never answer and the chat with the customer service that you have to go through one of the BOTS first and then you end up with 5 to 7 customer service reps with all different names and then at the end we are so sorry will create a ticket for you and then the same thing. The email comes back oh upon checking those famous words from third-party processors upon checking I hate that term upon checking and then upon further checking its the same thing the items were not found in the warehouse so logically I have told them if that warehouse did not receive all my boxes with that print label it would be so easy to track all my boxes because each box has the same print label on them so when a warehouse worker comes across a box with all these items the Postal Service, first of all, if it didnt get to that warehouse, it would return to sender with that print label that I have on there and not one time has one box been returned to me or to the UPS station where its dropped off to shipped that warehouse in New Jersey

So theres only one thing I can conclude and that is that its strategically done this way so they can re-stock their online app and resell and make two or three times money off of one item.

Theres no other way to explain it, unless the warehouse workers are stealing things, and starting them an online clothing or merchandise shop of their own, take take your pick because I live in a very small apartment, and I would not keep anything that I cant use and I have proof I have video I have got down to videotaping as I feel boxes and I need to return things as I go to prove that those things are in the box and then theres photos taken at the UPS station of every box and theres UPS receipts with the weight of the boxes for instance, one of several orders with that one print label when they say you can use one print label but they give you four or five so then they say oh we didnt receive the item. This is a game its a lie its a scam. Their products are not a scam. Granted they come wrinkled the clothes do they are so wrinkled and there is some quality issues with some things but a lot of things are very very nice and all it takes is a little steam iron to make it look incredible and youve saved a lot of money whats not damaged and what you do get

I have for four months been living on the phone trying to get my refunds but also I started a little side business and I get my supplies from there and so right now I have over $800 almost 900 sitting in a cart there.

They will not even let me buy it because they refunded an old heart of mine $49 back out of the thousands upon thousands that I spent There , yeah Im about to spit arsenal. I want my items I want to purchase more and theyre not letting me and Im not giving my refunds back. They owe me a lot of money and I see that they have a bunch of lawsuits so that doesnt look good for my stocks that I own in the company , this is so sad because otherwise they actually have to do have. I should say Im doing talk to text.

They have actually some nice products and its very reasonably priced but I believe theyre a scam because of the return policy its set to fail on purpose, and the proof is set up to fail. The proof is any time and piece of mail. Even a letter goes to someones address or a package goes to a shipping address and nobody can see where it belongs to. Well they would send it back to you but the problem is thats how they hooked you.

Thats the scam that print label goes to that warehouse so they get extra boxes of all your stuff and then they restock it and resell it because if you notice, if you ever go to order something thats low in stock, it says, and then it says oh its out of stock, but you can be notified because it usually restocks in a day or two. Theres the catch people who are returning items , theyre not getting refunds because they are restocking that app online and reselling thats how in the last 12 weeks the last quarter the reports of their profit was $8.6 billion and 12 short weeks weeks yes and they dont have any quality customer service? Its on purpose the customer service or nothing but an obstruction from you getting to return items or say you didnt get items that you ordered and paid for , this is very sad me because Ive spent thousands upon thousands of dollars there I cant get returns when I have returned items and I own stock in the company and I dont want to see it fail because I have Stock in the company again TEMU stock ticker PDD holdings Inc. I wish a journalist news reporter, legal counsel would contact me they would come to my apartment and have a field day.

This is a nightmare, a true nightmare, and it has caused me so much stress I do not even have words to explain it, so if you think this is a lot to write, just imagine just imagine.

I love a lot of their clothing ! But not everything is good so you can return it ( except their scam is - to resell ( saying you didnt return ! - and its the scam app saying you can get 1 print label for multiple returns ( its a LIE )

They are claiming so much profit because the scam print label tactic - and reselling items - so they make much more on any item when its sold several times ( ie ) shoes $20.00 sell them twice saying you didnt return and theyve doubled their money -

Over 250 million have downloaded their app - and they shop like crazy - imagine the $$$$$ with this return scam or not sending the items at all.

I just had an appointment with a physician yesterday and we talked about TEMU and he said wow yeah I know about that app.

He said Ive ordered stuff but he doesnt get stuff that he orders so he gave up. Thats the truth, the whole truth, and nothing but the truth, so help me God.

Loss:
$3000
Pros:
  • Price and choices
Cons:
  • Refund policy is a scam set to fail

Preferred solution: Full refund

User's recommendation: Do not make large orders - you’ll never get refunded- read the scam

View full review
143 comments
Guest

IM NEVER SHOPPING AT TEMU EVER AGAIN THEY TRICK AND LIE TO THEIR CUSTOMERS THEY TELL YOU TO PICK FREE GIFTS AND THEN TELL YOU TO CHECK OUT MY PAYMENT WENT THRU. THEN I LOOK AT MY ORDER SHEET AND I ONLY HAVE TWO ITEMS.

MIND YOU I PICKED EIGHT FREE ITEMS. THEN THEY TELL ME THE ITEMS DID NOT MEET THE REQUIREMENTS SO WHY HAVE THEM LISTED AS FREE GIFTS THEN TOTAL SCAMM. SO I ONLY HAVE TWO ITEMS.

IM SO DONE WITH THIS COMPANY. IM SO TIRED OF PEOPLE TAKING ADVANTAGED OF OTHER PEOPLE WITH SCAMS AND LIES.

David R Vfi
reply icon Replying to comment of Guest-2828425

They did it to me also the calendar game a scam 1500 in coupons and then they say sorry" so will bribe you to take $10 to $15 offer from them . This CEO Lei Haung of temu Should be prosecuted for theft Of the United States people. And we should get together and demand justice against company's not being honest when running a game of chance you lose you pay and you're right they should be paying us and they should be giving us our free gifts instead they try to make this pay for two items worth $40 so I bought over $200 with items just to get the eight free gifts and they've never sent them if you're with me I hope we can get this post to each other

Guest
reply icon Replying to comment of Guest-2828425

And the show you a picture of two but you only get one is another of there tricks

Kassem Had

The free merchandise game is a SCAM

Guest
reply icon Replying to comment of Kassem Had

My point exactly ......I have screen shots. It has done same thing to me twice i think if we tell all those people we invited.

Do it same way. They would be out of biz in USA Just make one post copy and paste to all friends/family we did their stupid game to and BAM no more demand of their supply.

Abid Lvx

I don't understand why you are charging me the prices cause that some of the stuff was free.

Guest

Y'all little games yall play was not authorize to take money at my account. Temu said it was free credit money, but charge my account

Guest

They steal money of my chime card account $262.00 and $97.00 they hacked my account I want my money back they do fraud please help me some one please

Guest
reply icon Replying to comment of Guest-2809567

Same thing with me $162.32 twice! Once in November and then again yesterday (Feb.

25,2026) for the exact same amount. BS!!!!

Guest
reply icon Replying to comment of Guest-2809567

Go to China and find a Chinese lawyer who works for free.

Guest

I had the same issue. I ordered things and was sent something completely different.

When you try to return it you get the option for a refund witch is half of what you paid but it's for something you didn't order. Customer service is not good

Kassem Had
reply icon Replying to comment of Guest-2803642

I've had the same issue.

Guest

Not only do you get the order from them, but now they are sending me things that I already have. I don't know if they are charging me again for that item. I'm about done with there crap.

Guest

???

Nathaniel B Jro

U lost ur mind already dude Lost it in the fog Not only. did you lose your mind but also u lost ur heart , to give that much a Temu store u pissed your wealth away ,and owning stock in a company called Temu was just a laugh away The men in the white suits are coming to take u away heehee haha to the funny farm where life is enjoyable all day

Guest

Jesus wept, that’s a rant and half!!!!. What I don’t understand is why your basket is full and you’re attempting to buy from Temu again? seems very weird to me.

Guest

I’ve been wanting to purchase from temu, but I’m so glad that I was able to find information on pissedconsumer.com. They saved me and my family and friends money!!!

Guest

I'm going through the same thing. And I'm out a lot of money as well.

They use false advertisement all the time and that is against the law but no one is doing anything about it. What do I do?

Guest

If possible and hopefully you still have it...I would love to have that phone number for Temu's Customer Service Dept in hopes of actually reaching Temu and resolving my own ordering issues.

Lenice Fcn
reply icon Replying to comment of Guest-2724465

Me too. Because they are trying to screw me out of several hundred dollars right now. I am very missed off.

View more comments (142)
Vejo V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Auburn, New York

TEMU..."BAIT & SWITCH"

AI Highlights
  • - Free items required an extra $30.
  • - The lights were smaller than shown.
  • - Refund for returns was only $12.95.
Updated by user Mar 02, 2026

BUYER BEWARE!

Original review updated Feb 11, 2026
Well this all started with TEMU sending me a "Special Offer" (which they do regularly). I get them all the time...and never respond.

I have, though, ordered a good number of items from them...over a 2 year period.
Some stuff is OK for the pricing (cheap) and some stuff is not worth much of anything (items I wish I had not purchased). And...in the past I've returned items without any serious issues. So..by the time I had placed this last order (which I'd call a "Bait & Switch" issue)...I had been OK with their service. Not so much...at times...with the quality of "stuff".

But that's the chance one takes when buying "cheap stuff"!!!
But on this last order...I decided to see what this "Special Offer" would be. So I clicked on the offer and it was something to the effect of ordering $30.00 worth of items and I could choose from 5-6 "FREE" items.
So...I chose these "Solar Fence Lights"/"Deck Lights" (16-Pack) and a single 3-Light "Solar Security Light" (wall mount). Totaling over $30.00. Placed the order.

And then I was directed to the "Free-Bonus Items".
I started that order...giving me an assortment of items to choose from. I picked a small hand-held chain saw...worth $25...as my 1st item. And then...the 2nd "Free" item selection was offered and I picked another item. Each item after the 1st...and 2nd...and so on...as I went down the list of what I could get "FREE"...were from a cheaper selection than the previous one.
When I finalized all the 5 or 6 items they "offered" (as it would seem) as "FREE"...TEMU then notified me that I needed to now spend another $30 to get these "FREE" items processed!!!

WHAT??? (I thought!) Now...all this I'm telling here is...maybe not verbatim (exactly 100%) as it happened...but very close to what I am describing.
The whole process took me some 10 minutes...and after I realized this was...what I call...a "BAIT & SWITCH" ploy...I then contacted TEMU to cancel the initial $30+ order. And got no response from them. Contacted more than once also!
Well...they sent those deck lights 1st.

The other single light arrived days later. These 16 solar lights were not anywhere near the size of what the depicted in the ad...which...IMO, was 'doctored-up" to make them seem to be much/much larger than they actually were!
I sent a complaint to TEMU about this and they told me that the "size" was noted in the picture gallery in the ad. So...I did review the ad and found that "YES" the size was shown...BUT...what I got was about 1/2 the size of what they had shown them to be in the ad! So...I demanded they return my money...take their mis-described "junk" back and give me a full refund on these...plus, I wanted a refund on the other light (which had not yet arrived).

They agreed to take those tiny light back (actually ridiculously tiny and very fragile...for any outdoor use). They sent a Return label...and I had to drive 15+ miles to a UPS store to return. My time/My gas!
These 16 lights came to a little over $16.00...with shipping and tax. TEMU only refunded me $12.95!

They said because it was not their fault they would only give back $12.95! "NOT THEIR FAULT"??? Hell...the items were NOT as described...I immediately CANCELLED the oder afte finding out they misled me!!! "NOT THEIR FAULT"???

I'm sorry it was their fault!
Now...the other light came in (days later)...to which...I decided I'm NOT going to waste any more time and gas on returning it! As it was part of the initial order...which I had cancelled in the 1st place. TEMU sent it anyway...and sent it after I had immediately cancelled it...and also sent them a 2nd email...as to my cancellation! They chose to ignore it!
I contacted my credit card company to dispute the charges...and told them of the entire story...to which they put a hold on the total amount of the $30+ related to that order.

TEMU did refund the $12.95. So...I was waiting to see how the remainder of what I felt was to be refunded would get handled.
Yesterday I got a letter/statement...that TEMU responded that what I ordered was a "valid order" and they were only going to refund the $12.95 and then my credit union put the remaining balance of that $30+ back on my account!!!
Guess what???/!!!...I'M PISSED!!!
I would WARN anyone about doing business with this company!
NOTE: I've included a number of clips from the actual ad on TEMU'S site with notes about the actual size...and other pertaining info. One is the "cancellation" email I sent 12 minutes after I realized they had not honored their FREE offer (misleading). The others have added notes on them...and there's 2 showing the actual measured size of what those "LARGE" (LOL) solar were (about 1/2 of what they advertised them as...and even smaller than those "doctored-up" images show of them on the fencing!

Next to last one shows their response as to "Not Their Fault"...and my reply.

Last one shows my initial email to TEMU requesting they cancel the order (12 minutes after placing).
No replies from them...and additionally I sent them 3-4 other contacts about my displeasure and issue with them! No Response!
Loss:
$17
Pros:
  • I have no good opinion
Cons:
  • Refuse to use other carriers available

Preferred solution: Full refund

View full review
3 comments
Jasmeet Jcv

Hello, thank you for reaching out and we apologize for any inconvenience caused. We care most about customer satisfaction and are always striving to improve.

Please contact us with more details via Temu.com or Temu app live chat so we can assist you further. Best wishes, Temu Team.

Guest
reply icon Replying to comment of Jasmeet Jcv

I have been contacted about this and was told there was no way Temu could refund my credit card. Which I find unbelievable!

But was told I could get a $17.00 (actually a bit more than $17...some cents more) credit to apply to another order. Which I've not accepted. As I've stated...my preference would be to get that "credit" applied to my credit card.

Took you more than 1-month to respond to this complaint! ???

Guest

BTW...The "Cons:" as noted below my long explanation...is not what I put down! ???

Somehow it reverted to some "ready to load reply"! ???

My "CONS" would be that many of their items are sub-par as in quality...the descriptions & images they show are not always 100% accurate or as depicted (as in my Solar Fence Lights)...and that they constantly send multiple "offers" in my emails!!! STALKERS!!!

View more comments (2)
Anonymous
map-marker Oakland, California
AI Highlights
  • - Targeted alerts call me a loser and say I never win prizes.
  • - Missing items aren’t refunded; refunds vary by service.

I get notifications that are targeted me as a stupid looser just how Amazon use to never give me any one prize and things I won also not refund the missing products same as temu but worst temu,uber,TikTok ,all thieves and want to give me the impression my mom and dad are the resin why they dont ever send the order and refund to a Barclays credit card in my name. I have no access to .So I never recieve my items and like the uber food delivery and ride all those things do get cleared even if I dont dispute some does disput every penny I spend and some how they keep out of my reach .

I found out on chrome that my orders refunded and apparently a family member or Michael and his sister abusing my life style again.

I fully understand why he Michael was never an available for me when I pregnant and denied me as his baby mama , until my son was in high school, I cant believe he thinks Im not deserving of being rich. He did not need to meet his kid he is so disrespectful for going over my head to stalk me with his family

User's recommendation: Michael Trautner’s mother of Mada’am

View full review
1 comment
Jazara Isv

Temu doesn't keep their word ideas supposed to receive 6 free items with a purchase they Lie about it i would not be purchasing anything else from them . NO STARS from me.

Maisara R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

B.B.B

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Temu shipped a defective, unusable bike; replacement promised but not sent.
  • - Hours on hold daily; staff acknowledged the defect but offered no fix.
Temu - B.B.B
Updated by user Aug 31, 2025

Never purchase from there

Updated by user Aug 19, 2025

I am filing this complaint regarding a bike I purchased through Temu. The entire experience has been misleading, frustrating, and costly.I paid for what was advertised and sold to me as a brand new, fully working bike.

However, immediately upon receiving it, the bike did not function at all. This was not a minor issue—it was completely defective from the very beginning. To make matters worse, Temu has withheld $1,000 of my money and has refused to issue a refund despite the fact that the product was defective on arrival.When I contacted Temu about the issue, instead of resolving the matter appropriately, I was told to purchase parts myself and was promised reimbursement afterward. This is unacceptable—customers should not be forced to spend more money and time repairing a “brand new” product that was supposed to work from day one.

I paid for a working bike, not a broken project.For the past three months, I have been calling Temu consistently to try to resolve this issue. Instead of taking accountability, they continue to deny my return request, delay the process, and make me wait endlessly. In addition, I have experienced harassment and stonewalling during these interactions. My time has been wasted, my money has been tied up, and I have been left with a defective bike that never worked.This is clearly a case of selling defective goods, misrepresenting the condition of the item, withholding refunds, and engaging in unfair business practices.

I feel scammed and taken advantage of, and I believe Temu is deliberately stalling to avoid resolving this matter.I am requesting immediate intervention from the BBB to hold Temu accountable for their actions.

At a minimum, I demand a full refund of the $1,000 that was wrongfully kept, along with acknowledgment of the deceptive practices I have been subjected to. No customer should have to endure this level of dishonesty and neglect after making a purchase.

Updated by user Aug 15, 2025

No reshipment & problem was not resolved

Original review Aug 15, 2025
Since June 22, 2025, I have been calling Temu every single day regarding a defective electric bike I purchased. From the moment it arrived, the bike was unusable, and it was obvious it had been shipped in faulty condition.

Instead of honoring their responsibility to provide a working product or issue a refund, I have been subjected to an exhausting and frustrating ordeal. I have spent an average of four hours a day on hold with Temus customer service, day after day, with no resolution. Multiple supervisors have acknowledged that the bike was defective and even admitted that returning it would cost a fortune. They specifically told me not to worry about sending it back and assured me a reshipment would be sent out.

Despite those assurances, no replacement bike has arrived, and I have received nothing but delays, excuses, and empty promises.
Temus refusal to honor their own stated policies is unacceptable and feels like a deliberate scheme to wear customers down until they give up. I have suffered extreme inconvenience, wasted countless hours of my time, and endured unnecessary stress over a matter that should have been resolved quickly and fairly. The seller knowingly shipped a defective product, and Temus so-called guarantees are worthless when they fail to follow through. This experience has destroyed any trust I had in their company.

I will be reporting Temus actions to consumer protection agencies, filing formal complaints, and sharing my experience publicly so other customers know how they operate. The way I have been treated is not only unethical, it borders on outright theft, and I will not stop until I receive the full resolution I was promised.
Loss:
$2000
Cons:
  • How theyre are no americans arent working customers service
  • Late or no show
  • Terrible customer service and return policy

Preferred solution: Full refund

User's recommendation: Don't purchase from temu they don't honor their purchase policy

View full review
5 comments
Jazara Isv

Ms Collins No Stars from me they lied to me about some gifts I will win on the wheel it didn't happen so be careful if you decide to spend the wheel.

Guest

No need to leave a message to all these complaints, temu. You know your a fake!!!

Donevan Frx

The USA LETS THIS HAPPEN ?? I DONT GET IT ANYMORE ????

Guest

Good luck with the CFPB. Federal funding was cut by 50% in July. On August 15 an appeals court upheld TACO’s plans to cut the CFPB’s workforce from 1700 to 200.

Guest

Hey i need the number for customer service for a product that doesn't work

View more comments (4)
Resolved
Gerry M Vpv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit, Michigan

Resolved: Damaged dog stairs

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Temu - Damaged dog stairs
Temu - Damaged dog stairs - Image 2
Temu - Damaged dog stairs - Image 3
Updated by user Mar 06, 2026

Listened and resolved my issue in a very quick manner.

Original review Mar 04, 2026

Delivered broken. Given a refund to the original payment method. I am sending pictures to show the broken side pieces.

Loss:
$24

Preferred solution: Full refund

View full review
Beverly R Lii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problems With Their Delivery Couriers and Drivers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Delivery marks orders as delivered to the wrong address, refunds are not issued with proof, and drivers can be rude.
Temu - Problems With Their Delivery Couriers and Drivers
Temu - Problems With Their Delivery Couriers and Drivers - Image 2
Temu - Problems With Their Delivery Couriers and Drivers - Image 3

I'm very frustrated with their choice of delivery service. I love shopping on here, but it's always hit or miss.

Mainly having my orders marked delivered even with the wrong address. I can't get my money back if the wrong delivery is made by SwiftX and GoFo, even with proof of the order's correct address! It's very frustrating and it's a hassle with SwiftX especially!

The pic on the left is not my address even after time and time I show my correct address in the two pics on the right. Once I contacted a driver from GoFo, he sent a delivery pic as proof and he yelled and cursed saying he wasn't coming back even if it is the wrong address!

Loss:
$45
Pros:
  • Great selection and prices
Cons:
  • You cant choose your courier
  • Cant use usps
  • Ups

User's recommendation: Track your order constantly and continuously!

View full review
Resolved
Mitzi E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Discrimination because of my disabilities for one two I received a road from them people from the store on gift Do not order nothing from that place If you could see the condition my rug is in but the

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Alleges disability discrimination and refund denial.
  • - Rug from HAUNGIFT arrived in terrible condition; two lawsuits and warning not to shop Temu.
Temu - Discrimination because of my disabilities for one two I received a road from them...
Temu - Discrimination because of my disabilities for one two I received a road... - Image 2
Temu - Discrimination because of my disabilities for one two I received a road... - Image 3
Updated by user Sep 04, 2025

Company fixed the issue and I have been provided with full refund. They finally refunded me after two in half weeks and getting a attorney. Constant chats.

Original review updated Aug 21, 2025
Temu for discriminating against me cause of my disability. I got a r rug they're from the seller HAUNGIFT.

THE CONDITION OF THAT rug IS INSANE. BUT I'M REFUSED A REFUND CAUSE I'M DISABLED. TWO LAWSUITS ON THEM AND NOT HAVE A CONSUMER TRADE ATTORNEY AS WELL. DO NOT SHOP AT THE STORE.

HAUNGIFT. THEY WILL SEND YOU TRASH AND ALL THEY WILL SAY IS SORRY. TEMU HAD MORE SCAMS THAN SHEIN OR EXPRESS. I'VE CAUGHT ONTO EVERYONE OF THEM.

I'LL BE SURE AND POST THE NAMES OF TEMU HIGHER UP TEAM THAT HAS SEEN THE RUGS CONDITION AND COVER FOR THEIR SELLERS.

CAN'T WAIT TO GET THIS DONE do not do at HAUNGIFT or Temu Don't do with Temu and to the person that made a comment about disability that's where your at don't talk about what you don't know! I will win my lawsuits
Loss:
$50
Cons:
  • Will take your money and send you trash and do nothing about it and they have seen the pictures

Preferred solution: Full refund

User's recommendation: Don't shop with HAUNGIFT or Temu them ppl are dirty

View full review
25 comments
Guest

Can you please tell me where to find legal help against Temu please?

Nathaniel B Jro
reply icon Replying to comment of Guest-2789597

It's called stupidity lawyers aren't getting called or caught up in ur stupid decisions to buy trash off the Internet have u forgotten the adage if it's to good to get from. temu then it's better then being taken by temu

Latessa Dyj

I am glad they fixed your issue, but you should be sued for implying they refused to replace the rug because you are disabled. You are obviously ASHAMED of your disability.

You are ASHAMED to be disabled. You won't win your lawsuits because you cannot prove that this had to do with your disability.

Guest

You are the same person who claims Walmart stole her $64 delivery order! You've also written multiple complaints to Shein and Temu and complained to Amazon Prime about not delivering her BK order.

Amazon Prime doesn't deliver food. Someone in your household needs to take away your wifi!

Guest
reply icon Replying to comment of Guest-2738054

I happen to get my refund. And I don't even use Amazon prime you are about a idiot.

If you have a problem with me or anything I write, please talk to God about it cause I don't engage in kindergarten drama. Boo try and get your a life rather then getting on here bring up in everyone's business I can't help it your partner don't wanna come home to you. . Have to find someone else to argue with.

This is your own inner conflict and only one that can help you with that is the Lord.. Call on Him boo.

He will help you face your demons I promise. Bye bye

Latessa Dyj
reply icon Replying to comment of Guest-2739033

You are disabled, so isn't it you who is an idiot? Besides, with such poor English, you have NO RIGHT to call someone an idiot.

Everyone here has passed first grade, unlike you. Being disabled, how would you feel if someone made fun of you for not being able to walk?

Just because you are disabled and ASHAMED of your disability, does not mean you should lash out at innocent people and call them an IDIOT when they are way smarter than you. This makes you a SUPERIDIOT.

Latessa Dyj
reply icon Replying to comment of Guest-2739033

You are the one with demons. Does the Bible not teach you that LYING IS WRONG? Your claiming that you were "discriminated" against, without proof is a BIG LIE.

Aariel Pll
reply icon Replying to comment of Guest-2738054

Or go see a doctor the only complain is get a airflight airplane drop the stuff down nice and easy because fedex is a joke

Guest
reply icon Replying to comment of Guest-2738054

Sure am! If I pay for something I expect to get it..

Temu and Shein send messed up things and things that aren't as they are advertised.. Dang right imma get my money back?

Who wouldn't? Go back to your Lil miserable life, cause I'm blessed over here

Latessa Dyj
reply icon Replying to comment of Guest-2745872

You are the miserable one because you are ASHAMED of your disability. Face it.

You are used and angry that you are disabled and you take your anger out on others and lash out. SHAME ON YOU.

Latessa Dyj
reply icon Replying to comment of Guest-2745872

It is not about who is right and who needs to fix the issue. They do need to fix the issue. The issue is you are falsely claiming you were discriminated against.

Kaidence Kdd
reply icon Replying to comment of Guest-2745872

But everyone knows they do shady business. Why would you spend $1,000 on anything they sell?

Seriously? I buy cheap stuff from them like beads and scrapbooking materials. Things that i won't starve to buy, and if they get lost or don't show i won't cry. I don't think I've spent over 20 dollars there ever Seriously it's not smart thinking.

Shein can be OK. But you would do well to look into AliExpress. It's a better quality version of temu. Shein isn't much better.

If you shop carefully you can find amazing low cost things on Amazon It just takes being smart about what you spend money on over the internet And be careful to protect your identity. Temu share info like Amazon.

Guest

You offer no proof whatsoever of any discrimination. And how exactly does an online company based in China know that you have a disability?

Bizzz M .
reply icon Replying to comment of Guest-2733838

This company needs to get its own lawyers and sue her for making claims of discrimination. What an idiot. Claiming discrimination without proof.

Guest
reply icon Replying to comment of Bizzz M .

And how would you know If I provided any proof? Idiot!!

Go take care of your family and face your demons sugar..

Face you own inner conflict.. Bye bye

Latessa Dyj
reply icon Replying to comment of Guest-2739039

YOU ARE THE BIGGEST DISABLED IDIOT HERE. You did not provide proof of disability, you IDIOT.

Maybe we need to call you a crippled freak or an idiot because of your disability.. You are miserable and ASHAMED of being disabled and take your anger out on others.

Guest
reply icon Replying to comment of Bizzz M .

miserable humans. Someone needs to help you drama queens get a life other than being trifling and being all up in people's business.

Get a job so you have something to focus on other than being miserable. I'm blessed. How about you.

I will not engage anymore with your kindergarten drama. Bye bye

Latessa Dyj
reply icon Replying to comment of Guest-2786889

You are the one that is miserable, and you ASSume we do not have jobs. I bet you are using your disability to not work and live off the government.

You are the one acting like you are in kindergarten with your childish name-calling when your English is poor.

If you cannot take feedback the do not post on a public forum. Just because you are a disabled freak, does not mean you can lash out on others because you are ASHAMED of your disability and upset that you cannot function like a normal person.

Guest
reply icon Replying to comment of Guest-2733838

God can help you with your own inner conflict sugar. Face your demons honey and leave me be.

Talk to God about any problem your have with me or what I post. Cause quite frankly IDC

Latessa Dyj
reply icon Replying to comment of Guest-2739037

The bible teaches that lying is wrong. Claiming that you were discriminated against due to your disability without proof is wrong.

GROW UP. You are behaving like a toddler.

View more comments (24)
MONIQUE A Khf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

Need are products Oder not right

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Last year orders unresolved; some items never arrived or were incomplete, including a cracked pot, with only the mixer handle received.
Temu - Need are products Oder not right
Temu - Need are products Oder not right - Image 2
Temu - Need are products Oder not right - Image 3

We need are Oder resolved from last year some of are order never came and some pieces are incomplete and we received a cracked cast iron pot an operator got cut off helping me when I called TEMU to help me resolve these issues no one helped until I called the order in that the cast iron pot that I still have has a split in it and I never received my full food machine mixer only the handle we as consumers trust are delivering orders to be accounted as acceptable and accurate as when we first ordered families on budgets should receive there orders with out issues we know things can happen But I was looking forward to my new items for my family we still have not resolved this issue please keep good clients and all consumers kept cared for always in customer service we are reliable clients for years Temu is usually good at resolving or refunding so I pray they fix it asap please and thank you alsoIAM PASTOR UNIQUE MONIQUE WE TEACH BIBLE STUDY LESSONS AND DEEP DELIVERANCE PRAYERS ST MERCY GOSPEL HEALING MINISTRY ARE STREET AND ONLINE EVANGELICAL MINISTRY ALL ARE WELCOME TO LEARN ABOUT GODS LOVE AND HOW TO INCORPORATE IT INTO EVERY COMMUNITY SO ALL ARE WELCOME TO HELP WE PRAY FOR TEMU BECAUSE WE ORDER HERE FOR ARE CHURCH BUISNESS PLEASE AND THANK YOU BRING YOUR BIBLES AND PRAY MATTHEW:8 blessings AMEN

Loss:
$300

Preferred solution: Full refund

User's recommendation: PRAISE GOD REPENT ONLY USE TEMU IF THERE CUSTOMER SERVICE IS GOOD I HOPE THEY FIX MY ISSUE THEY USUALLY TRY TO SO I GIVE THEM A HAND CLAP FOR THAT HERE IS MY CONTRIBUTION OF MY CONSUMER PICTURES BLESSINGS JESUS CHRIST LIVES YOU ALL GOD US LOVE 1 CORINTHIANS:13 AMEN IAM PROPHETESS DR PASTOR UNIQUE MONIQUE NOT THE FREAK FROM THE STREETS AMEN THANK YOU GOD MY FATHER YAWHEY

View full review
Sheila G Qpc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paid for items that I have not received

AI Highlights
  • - $27.05 charged but I haven't received the items.
  • - My account was accessed and money was taken.
  • - I'm a longtime customer and don't want phone calls.
Updated by user Apr 09, 2026

Nothing is going to get resolved with Temu they have it where you can’t call the numbers they have for you to call them are advertisements. I’m done with this *** I do not want any more *** customer notes. All I want is something saying you have given me my money back.

Original review Apr 07, 2026

You have $27.05 that I have not gotten my items for you have gotten into my account and took money out and theres no items for it. Im missing a lot of items and yes, Im a pissed off customer and you need to make it right Ive been buying there for quite a while. I dont want somebody calling me at my phone number instead of havent going through this cause I dont wanna talk this is very bad

Loss:
$28
Pros:
  • Good prices as long as you dont play their games
Cons:
  • No consideration for good customer

User's recommendation: At this point point I would not recommend anyone because you have taken money out and have not given me the items I would not have anybody buy from you right now

View full review
Featured
Emmanuel Ihq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Living Room Combination Sofa set (3-seater) was not delivered after paying $702.00, That is cheating and burglary.

AI Highlights
  • - FedEx delivered only 1-seater and 2-seater; paid $702 for the sofa set.
  • - The 3-seater is missing; it hasn't arrived since Oct 6, 2025.
Temu - My Living Room Combination Sofa set (3-seater) was not delivered after paying...
Explore video interviews
Temu - My Living Room Combination Sofa set (3-seater) was not delivered after... - Image 2
Temu - My Living Room Combination Sofa set (3-seater) was not delivered after... - Image 3

I paid full price for a 'Living Room Combination Sofa Set,' which based on the picture in your catalogue consists of three items as shown below:

1-seater

2-seater

3-seater

You (Temu) shipped only two items based on what FedEx delivered to me which are:

a 1-seater and a 2-seater.

Where is my '3-seater'? I am still waiting since October 6, 2025.

I paid full price of $702.00 including shipping for the sofa set. When I asked FedEx, they said two items were shipped. I called Temu and sent an email; I am still waiting for someone to do something about it. Why have you decided to cheat or rob me?

Please ship my 3-seater to me immediately like a company that can be trusted.

Below are the pictures of what you shipped to me.

The 3-seater is still missing.

Loss:
$702
Pros:
  • If they can do this
Cons:
  • I can no longer trust them

Preferred solution: Deliver product or service ordered

User's recommendation: Temu cannot be trusted

View full review
5 comments
Jasmeet Jcv

Hello, thank you for reaching out and we apologize for any inconvenience caused. We care most about customer satisfaction and are always striving to improve.

Please contact us with more details via Temu.com or Temu app live chat so we can assist you further. Best wishes, Temu Team.

Guest

They have literally ruined my life, I have had similar situations with that company and they don't care, they just keep ripping people off and are getting away with it, if you find someone to help you can you please let me know the information please. Thank you sir.

Guest
reply icon Replying to comment of Guest-2789583

It’s China what do you expect

Yamilett Nam
reply icon Replying to comment of Guest-2789583

Your experience is terrible, but I would not say that it "ruined your life"

Guest
reply icon Replying to comment of Guest-2789583

They continue to take money off my debit. I d8djt agree to this.

I havebasked them to sto0 but no response. The higher priced items don't make it to the porch.

View more comments (4)
Farideh S Nda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return my money after more than a month

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Returned item in 2 days; refund of $72.72 not received after more than a month.
  • - Two emails sent with no reply.
  • - Legal action if refund not issued.
Temu - Return my money after more than a month
Temu - Return my money after more than a month - Image 2

Bad customer service, and I returned after 2 days, but I emailed more than a month ago showing between 3-5 business days. More than a month has passed, and I didn't get my money, $72.72.

I sent 2 emails, but nobody answered.

If you didn't return my money, I will talk to my attorney to send a letter, and you will have to pay more to my attorney too.

Loss:
$72

Preferred solution: Full refund

User's recommendation: Better customer service

View full review
2 comments
Guest

Sounds like you got ripped!

Jasmeet Jcv

Hello, thank you for reaching out and we apologize for any inconvenience caused. We care most about customer satisfaction and are always striving to improve.

Please contact us with more details via Temu.com or Temu app live chat so we can assist you further. Best wishes, Temu Team.

View more comments (1)
Kim J Hwh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Queens, New York

WORST COMPANY in TEMU vearnwood

AI Highlights
  • - Package stolen with three other parcels; seller asked for a police report.
  • - Ongoing dispute since Jan 8; no refund as of Feb 16.
Original review updated Feb 16, 2026

First and foremost when the package was stolen it was stolen with other packages 3 more to be exact this company was the only one that asked for a police report the other 3 companies didn't they all refunded me except this damn company the other packages were ALSO from temu one of them was stolen the same day I provided the same proof they asking me for pictures of the person who stole the package why don't they call the police department or the detective because I did like they said report it stolen so we can replace it or refund it nowThey keep saying I have a dispute in since January 8 I've been going through *** trying to get a refund or replacement which at this point it's February 16 and I don't want no replacement I want my refund they made me get a police report I was on the phone with them February 14 for 3 hours a TEMU supervisor name MJ spoke to my financial institution I submitted proof that there is no dispute the chargeback was cancelled MJ submitted supposedly the email and paperwork with me and my financial institution on the phone I screenshot the email and sent it to them 32 times even emailed to help them support or whatever with them sending me back the same response this is the worst experience ever they have my blood pressure so high because Everytime I call it's 2 to 3 hrs on the phone also the Supervisor doesn't have anyone higher than her to speak to when the damn supervisor can't help is rude ignorant ETC I can go on PLEASE HELP ME DON'T AND I MEAN DON'T PURCHASE ANYTHING FROM VEARNWOOD ON TEMU AS MATTER OF FACT FROM TEMU PERIOD BECAUSE THEY DON'T TAKE ACCOUNTABILITY FOR THE CONSUMER THEY HAVE ON THERE WEBSITE TODAY IS FEBRUARY 16 AND THIS ITEM WAS PURCHASED JANUARY 8 STOLEN JANUARY 13 THE POLICE REPORT WAS SUBMITTED JANUARY 15 JUST FOR THEM TO ASK ME FOR PICTURES OF THE PERSON STEALING MY PACKAGE WHY DON'T THEY FOLLOW UP WITH THE DETECTIVE OR POLICE OFFICER THAT'S ON THE POLICE REPORT THAT I SUBMITTED PLEASE HELP ME MAKE SENSE OF THIS I DON'T FIND A BOTTON TO ATTACH MY PROOF OR PICTURE ON HERE BUT IF YOU GUYS SEND ME A LINK OR WAY TO SUBMIT MY PROOF I DEFINITELY WILL SUBMIT IT THANKS FOR LETTING ME SHARE ME EXPERIENCE AND RELEASE SOME ANGER BECAUSE I'M SO LIVID

Loss:
$96
Pros:
  • Cheap prices for go quality merchandise
Cons:
  • Different merchant like vearnwood that rob you without a gun

Preferred solution: Full refund

View full review

Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

How to Save Money and Shop Wisely

How to shop online wisely and save money? Trae Bodge, a smart shopping expert, shares tips on how to find the best rebates and deals, avoid shopping scams, and make informed purchases that are worth your money.

Read full article
Trae Bodge
Trae Bodge

Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.

Vencente H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Balch Springs, Texas

Wrong parts shipped to me

AI Highlights
  • - Parts seem mismatched; top and bottom look the same.
  • - One or two parts may be missing.
  • - They still want the tables and want a twice-checked product.
Temu - Wrong parts shipped to me
Temu - Wrong parts shipped to me - Image 2
Temu - Wrong parts shipped to me - Image 3
Temu - Wrong parts shipped to me - Image 4

As I got ready to put the product together, I noticed that all parts were coming counter together. Then I noticed the top and bottom sales were all the same.

Now, there's either a missing one or two, but they all look the same as the same as one. Now, do I need to turn one part back in or do I turn the whole part back in? All that needs to be done is that the pick or the packer needs to check the product twice. Someone needs to check it twice.

I still want the product. I wanted the tables—that's all it was. It was just the top and bottom.

It was just all one bottom or just all one top. Thank you.

Preferred solution: To get the parts I need

User's recommendation: I will continue shopping

View full review
Trista W Hxp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Temu Is A Scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Ordered a hat on 3/1/2026; seller has not replied.
  • - USPS says never shipped; label created 4/1/2026.
  • - Temu support delays and gives copied replies.
Temu Is A Scam

I ordered a hat on 3/1/2026 because I thought it was cute. However, it has been over two weeks since I ordered the hat.

The seller does not respond to messages, Temu's customer service refuses to issue a refund and according to the USPS, the hat has never been shipped. The USPS website shows that on 4/1/2026, the seller created a shipping label.

Nothing has been updated since then. Temu "customer service" keeps delaying, they copy and paste non-answers from their scripts and it is clear that even though I have been scammed, they won't do anything about it

Loss:
$10
Pros:
  • Are a website
Cons:
  • Have started scamming people

Preferred solution: Full refund

User's recommendation: Do NOT buy from them

View full review
Leiah Pmi
map-marker Jacksonville, Florida

I've got multiple issues that need to be answered and resolved to satisfaction for myself and your company I feel I've been ripped off I feel like there's a lot of fraud in here I've laid placed lots

AI Highlights
  • - Orders are split into multiple shipments, raising shipping costs and delays.
  • - Items arrived in wrong sizes or poor quality; returns are costly.

I'm upset about all the shipping calls I place big orders and lots of them and you break them down into smaller orders to make yourself more money with shipping cost it's ridiculous I ordered a small set of seeds for a dollar or something and had to pay you a lot more for the shipping fees and I did the merchandise that's don't seem like to me I'm tired of doing this I let it go first couple times but now I'm upset especially on the last order you said you're sending it multiply orders but since you're sending it and holders why don't you make it one time sleeping cold instead of building me five or six shipping calls on the same order I'm tired of it I'm fixing to go back to Amazon and the 7th avenue in Montgomery wards catalogs and I don't need yours I like yours in the beginning but I don't like it now I ordered dresses some of them came in the wrong size I ordered other things that came into small other things was so cheap maybe they broke right away I didn't bother to call cuz it wouldn't be a pain in the button and a complainer I didn't bother to return merchandise because the time I take my go up to the store to mail it back to you and pay the shipping cost it's too much trouble for me I'm handicapped I'm the house found I can't get out that's why I ordered out that's why I got you you ordered a lot more things I like than everybody else and I'm tired of you building me so much money on the shipping and handling calls and and merchandise is not my right size I can't take the time or the money to send it back before I just donated to Hubbard House I didn't complain I can't I let you keep the money but what do I get in respect I'm getting screwed out of money I'm getting screwed out of time that I'm having to wait around the house for things to be delivered in multi breakdown and I'm tired of multi breakdown shipping calls why can't you make every order one or maybe two shipping calls more than that's ridiculous and I also a good suggestion have a certain amendment amount and let people have free shipping costs on that that would help a lot I do it with everybody else you order so much and then the shipping cost is free that would be very nice if you could work something like that out good luck with your business if I don't hear from you soon I'm leading you and I'm taking all my friends relatives and neighbors in church clothes with me and believe me I have many of those at least 25 that have counted and I've talked to all of them and I just showed them this paper where it says not to show it because of my information is on it just sitting right here I showed it to him I said look they want me to tell them things that they don't want me to let you guys know I'm doing this I said look look at other people but I did I showed it to him I don't care to my friends and relatives I don't care what they know so we're here sometimes and have snacks and order from your catalog and talk with each other well I don't think I want to have those parties anymore I'll stick with my Tucker weird and my makeup and all the other parties but I don't think I want to have another party with you guys we call you the temptation party because everything is tempting and we want it so we have to be very careful with what we pick if we're not rich we can't get everything we want so we get some things that we need first and we have money leftover things that we want you going to lose lots and lots of money because it is shipping cost and I just told everybody just sitting here listening to me telling you all this and they're getting upset about the shipping cost they're checking the records right now records right now to see how many times you broke the order down and made most of my money on shipping calls instead of making it one or two that's right but each one of those ones they break down take another day to get here that's 5 days anyway I don't wish you guys any home everybody needs to do something for a living but I feel like this is becoming fraud to me because there's so much money going out on shipping calls that's ridiculous breaking up my orders into smaller orders taking more days to get this motors and then get them all at one time I thought in the beginning had to get them all at one time but I've come to realize stupid me putting up with it for so long that it's not going to happen and I can't give small orders cuz I don't feel this normal like I said if I don't get some kind of satisfaction me and all my 25 friends right here right now and hear me and see me I'm going to go to someone else Amazon got great deals sometimes you order certain amount it's free shipping 7th avenue gives you free shipping over a certain amount and they don't break them down in individual orders they come in one order I don't know why you guys do it how you made it this long God bless you and all your family and loved ones and may God bless us in the ways that we all need it the most and right now I need God's blessing on those stupid *** shipping calls and split down extra days orders please God forgive them for they know not what they've done to us maybe now they do please help me reach satisfaction and you too thank you God bless you God bless you God bless you stay safe and be good bye-bye

View full review

Temu FAQs

Rebecca A. Garland
PissedConsumer Reporter

Temu FAQs

To request a return via the Temu website, log into your account and navigate to the My Orders section. Click the Return Order button next to the item you want to return, and complete the provided form.
Alternatively, you can initiate the Temu returns process via the app. Tap the My Orders button and find the order with the item you want to return. Click “Return,” and follow the instructions to generate a prepaid Temu return address label.

To cancel Temu's order via the website, log into your account, click the My Orders button, and locate the order you wish to cancel. Click the Cancel Order option and follow the instructions to complete cancellation.
You can also use the Temu App to cancel your order. Open the app and log into your account. Go to the My Temu Orders section, and follow the prompts. Remember to check if your order is eligible for cancellation, as some orders might be too far along in the processing stage to be canceled.

You can unsubscribe from Temu marketing correspondence using the link in an email from the company. Open any email from Temu, scroll to the bottom, and click the Unsubscribe link.
To unsubscribe from Temu Emails through your account settings on the official website, do the following:
1)Click the My Account icon.
2)Navigate to the Email Preferences section.
3)Toggle off the option for receiving newsletters and promotional emails.
4)Save the changes.

To contact Seller through the Temu website, follow simple steps:
1)Log into your account.
2)Go to the My Orders section.
3)Locate the item you want to ask about.
4)Click the Contact Seller option.
You will be redirected to a message room to chat with a seller.
Alternatively, you can reach the Seller via the Temu App in the following way:
1)Log into your account.
2)Tap the My Orders button.
3)Find the order with the item you want to inquire about.
4)Click on the Contact Seller link to open a messaging thread where you can communicate directly with a seller.

The exact locations of Temu warehuses are not publicly disclosed. However, the company has a network of warehouses strategically positioned across the globe. They are believed to be in key regions such as Asia, North America, and Europe to ensure efficient order fulfillment and customer satisfaction.

You can get a Temu Coupon in several ways. When you create an account on Temu, opt-in to receive promotional emails. You’ll receive exclusive coupons and offers directly in your inbox. You can also join Temu’s text club by texting TEMU to 52927 to get a 20% off coupon for your first order and other exclusive deals. Special promotions and sales events are often available on Temu’s website and app.
The Coupons and Offers section on Temu’s app often has special promotions and discounts that are not available on the website. Websites like RetailMeNot frequently list current Temu coupons and promo codes. Another way to get a coupon is by using referral codes from friends or online communities.

Temu’s delivery times can vary based on the shipping method you choose. Standard Shipping typically takes 6 to 22 days and is free for all orders. Express Shipping costs $12.90 for orders under $129, but it’s free for orders over $129 and usually takes 4 to 11 days.
Note that it may take 1 to 3 days to process your order before it is shipped. Factors like flight arrangements, weather conditions, and other external factors can also affect the actual delivery date.

Temu primarily ships the products from Chinese suppliers and factories. However, some items are also shipped from US fulfillment centers.

Temu is owned by PDD Holdings Inc., a multinational commerce group registered in the Cayman Islands and operates globally.

Temu is an online marketplace owned by a Chinese company. Temu's official site is represented in South Africa, Europe, Australia, and the USA. Many customers consider Temu legit and value its wide range of products offered at competitive prices. It is possible as the company takes advantage of the tax exemption. Examining whether the marketplace is safe, people generally consider Temu safe due to consumer protection policies. However, you should be aware of potential risks regarding online shopping and collecting your personal data.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article