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Temu

Temu

www.temu.com
What is your customer experience with Temu?

Temu Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Temu has 2.6 star rating based on 25413 customer reviews. Consumers are mostly neutral.

  • 34% of users would likely recommend Temu to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap, Good prices, Great prices.
    Cons: None as of right now, Poor customer service, Customer service.

View full overview ›

Media from reviews

Temu - Tablet doesn't work it's a kids. 7Inch I order three. But this one doesn't work...
Temu - Order confusionTemu - Rs611****@***.comTemu - Rs611****@***.com - Image 2Temu - Sent a t-shirt instead of a blouseTemu - She. Is. Nice. To. Me.Temu - Tenu me cobro $120. 93 quiero el renbolso porque supusta mente tenia bonos
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Top Temu Reviews

Positive Review

"Some of my packages, are arriving a few days later, but before the Christmas holiday. But is understandable"

stars-rating stars-rating stars-rating stars-rating stars-rating

I think all efforts from your staff corp. and warehouse employees are doing a very good and coordinated job. I am a happy customer with your service. Thank...

Critical Review

"Order issues"

stars-rating stars-rating stars-rating stars-rating stars-rating

I was trying to find out about an order that I was being charged for but not on the order list and couldnt speak to a live operator

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Featured
Justin J Mls

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dayton, Ohio

Was sold used equipment that clearly had been returned

Updated by user Nov 30, 2025

Choose a more reputable company

Original review Nov 15, 2025

Yesterday called a number that got into my cash app was able to get into my phone while I was not even on my phone never been so taken advantage of in my life. The person was from temu and had me download something to enter my phone then was able to get personal information now I'm scared I'm going to loose everything I have.

View full review
Loss:
$11
Pros:
  • Pro- non
Cons:
  • Theft

Preferred solution: I need a guarantee that if someone enters my cash app and steals from. Me you will prosecute and replace everything they take.

User's recommendation: Don't use Temu

Anonymous
map-marker Decatur, Illinois

About a purchase size

Look I just want Temu to please send me the correct size. preferably xl large if the sizes run Small. I just dont know what size was sent to me because it wasnt marked on the box of gloves.

View full review
Kelley R Wpk

I own stock in the company and I shop there a LOT BUT !!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Temu - I own stock in the company and I shop there a LOT BUT !!!!!

4 months ago I finally bought items from this company who has questionable issues ( news reports )

In 3 days I made 5 large orders totaling over$1000.00

( prices are excellent who could argue that )

BUT I have good faith belief the prices are reasonable for many reasons and its not in consumers benefit - I can only speak of my experience ( and its a lot )

The 1st of the 5 orders arrived packaged like untrained monkeys - purses hats clothes jewelry in ripped or otherwise broken zip lock baggies ~ hats purses smashed ( otherwise theyd have been EXCELLENT )

However ~ when shopping online sizing material and FIT are a MYSTERY ~ but TEMU states they have a 90 return but with TERMS people who BUY A LOT cant keep up or obtain ~ what good is a return and refund when TEMU makes it near impossible to get a refund for items that dont show up - damaged and not as advertised ~ the false advertising is unreal ~

For instance- anyone whos spent time on that app can see clothing is photo shopped on models -pasted on them like this in some instances ~

A blonde model with half her upper torso wearing a 1 piece jumper- the bottom model is African American ( clearly the African American feet and shins of the blonde model are 2 different people and the jumper is photoshopped over an upper half of one one and the bottom half of another |

this is MINIMAL in comparison with the thousands of dollars Ive spent at TEMU - I even bought stock in the company because a new company with these prices will prosper ~ right ?

Those 1st 5 orders I am still in dispute over return ( it is and was SO BAD I said the only way to fix their problem was reform EACH and EVERYTHING- this is because their APP is flawed ( I believe its on PURPOSE so youll have to argue for over 90 days and miss the rerun terms ) additionally ~ their terms are every item must be in same bag it came in ~ but those little cellophane and zip lock bags are ripped torn and defective ~ strike 1 off the bat -

You have to go to each individual item and pick between 15 or 20 different reasons youre returning-

Then you have to WRITE a novel WHY for each one in detail -

Then the app prompts if you want to return items from separate orders you can do so USING 1 ship label - to save $ and ease of return-

EPIC FAIL !

Ive screen shotted the process ! EACH STEP ~

You get 4 to 5 different print labels - despite the prompts clearly say you can combine all into 1 label ( its a LIE !

)

And when you order 50 to 100 items - to figure out WHICH item from WHAT order goes in a large box you have to get because anything you get from them is damaged boxes and youve already had to RIP the big oranger bag that housed your hats shoes purses and jewelry- remember their TERMS items must be returned in same bags and boxes they arrived !

Well- on all orders Ive RETURNED items in BETTER condition than they ARRIVED- keep reading the SCAM Ive. Even put through ~

The first 5 orders in 3 days I said Im sending everything back for a full refund- ( reason was ) when I returned a large portion due to their false advertising to include items in cart I didnt put there ( an executive I was able to talk to 4 months ago ( try to call that fake hotline # - well none have EVER answered it )

Sorry - back to the nightmare!

They claimed the warehouse didnt receive items back !

Bologna !!!

They are lying ! So I said Im returning every other item as all and give me back my $ 1,000.00

I had a dispute with my institution for it as well as I chatted with their app BOTS and 5 to 7 different online chat representatives!

NIGHTMARE DYSFUNCTION- I truly believe its a strategy to GET ITEMS BACK and RESTOCK their online app- and sell it again ( claim you didnt return items ) and I believe its worse ~

I talked to that lady executive in the beginning for months ago and she said please we are a new company and we understand that theres a lot of kinks in our process and within our app and the reason for the extra items in the cart that you dont notice when youre buying large amounts of things is because the app is very touchy. The little cart things just pop in there on their own, oh my my

So while I have a dispute with my financial institution and well every single item of the first five orders within three days of $1000 she tells me the warehouse is going to be looking for all those items and get back with me no one ever gets back with me.

Additionally, she told me at that time , dont give up on us give us another try order just a few items at a time

So while I am in the process of the dispute with my bank and them trying to find these items they claim are not returned, claiming their warehouse people have gone through the stuff and they cant find the items some of them they do some they dont believe me this is nefarious.

Keep in mind I have every incentive to want this company to thrive. I own stock in the company. TEMU stock ticker is PDD holdings Inc.

So after a few weeks still in the process of this dispute with nothing happening. Well their app shows up for sale.

You got a free gift. you know the deal, the constant in your face advertising things for like 90 some cents ! So I ordered a few items, and this few items like three seem to be OK and so with your constant advertising popping up on your screen things just very reasonable you start ordering more and more which I did to the tune of thousands of dollars more and like 29 different orders in four months large orders

At the present time in four months I am still battling having to send things back the app saying you can put it all into one print label from several orders but its not true theres four or five print labels so by the time you try to see what item goes with what order or print label because you know they have so many different numbers. It takes Einstein to figure out their app when you go to return add again I believe thats done on purpose so that they can string you along for that 90 days and then say oh well you missed your time to return the things

Presently I am in battle and dispute with this company that I have lived hours on the phone holding for that hotline.

You cant talk to anybody I have probably no less than 600 screenshots of chats with their BOTS and then like 5 to 7 different customer service people my email I cant find anything because there are thousands of emails from TEMU -

And its always the same thing will create a ticket for your items your return that they claim they never receive when the problem is, you can only put one print label the same print label on all your boxes even though they give you different print labels not because UPS You can only put one print label because theres no way to separate at all. Its like impossible to meet their terms to return things, so you do what you think you can you actually get your own boxes and you put the things nicer than what they delivered it to you And it all goes to that same warehouse in New Jersey you know that one anyone whos return knows its the same warehouse that it shipped from. Thats where it all goes back

Within the last month I found a contact number from them. It was from that executive.

I talked to in the very beginning and I have recorded hours and hours of phone calls with a rep that an executives gonna get back with me it never happens. at this present time, I have things from eight or nine different orders that I need to return part of it. I have already returned. Add again they say they didnt receive it.

I have no problem calling anyone there a LIAR - no problem at all. I dont know if customer service are trained to defer people who return items because thats the only reason you would need customer service. It would be you either didnt receive an item or youre trying to return it to get a refund thats the only thing you would call customer service for and that hotline number they never answer and the chat with the customer service that you have to go through one of the BOTS first and then you end up with 5 to 7 customer service reps with all different names and then at the end we are so sorry will create a ticket for you and then the same thing. The email comes back oh upon checking those famous words from third-party processors upon checking I hate that term upon checking and then upon further checking its the same thing the items were not found in the warehouse so logically I have told them if that warehouse did not receive all my boxes with that print label it would be so easy to track all my boxes because each box has the same print label on them so when a warehouse worker comes across a box with all these items the Postal Service, first of all, if it didnt get to that warehouse, it would return to sender with that print label that I have on there and not one time has one box been returned to me or to the UPS station where its dropped off to shipped that warehouse in New Jersey

So theres only one thing I can conclude and that is that its strategically done this way so they can re-stock their online app and resell and make two or three times money off of one item.

Theres no other way to explain it, unless the warehouse workers are stealing things, and starting them an online clothing or merchandise shop of their own, take take your pick because I live in a very small apartment, and I would not keep anything that I cant use and I have proof I have video I have got down to videotaping as I feel boxes and I need to return things as I go to prove that those things are in the box and then theres photos taken at the UPS station of every box and theres UPS receipts with the weight of the boxes for instance, one of several orders with that one print label when they say you can use one print label but they give you four or five so then they say oh we didnt receive the item. This is a game its a lie its a scam. Their products are not a scam. Granted they come wrinkled the clothes do they are so wrinkled and there is some quality issues with some things but a lot of things are very very nice and all it takes is a little steam iron to make it look incredible and youve saved a lot of money whats not damaged and what you do get

I have for four months been living on the phone trying to get my refunds but also I started a little side business and I get my supplies from there and so right now I have over $800 almost 900 sitting in a cart there.

They will not even let me buy it because they refunded an old heart of mine $49 back out of the thousands upon thousands that I spent There , yeah Im about to spit arsenal. I want my items I want to purchase more and theyre not letting me and Im not giving my refunds back. They owe me a lot of money and I see that they have a bunch of lawsuits so that doesnt look good for my stocks that I own in the company , this is so sad because otherwise they actually have to do have. I should say Im doing talk to text.

They have actually some nice products and its very reasonably priced but I believe theyre a scam because of the return policy its set to fail on purpose, and the proof is set up to fail. The proof is any time and piece of mail. Even a letter goes to someones address or a package goes to a shipping address and nobody can see where it belongs to. Well they would send it back to you but the problem is thats how they hooked you.

Thats the scam that print label goes to that warehouse so they get extra boxes of all your stuff and then they restock it and resell it because if you notice, if you ever go to order something thats low in stock, it says, and then it says oh its out of stock, but you can be notified because it usually restocks in a day or two. Theres the catch people who are returning items , theyre not getting refunds because they are restocking that app online and reselling thats how in the last 12 weeks the last quarter the reports of their profit was $8.6 billion and 12 short weeks weeks yes and they dont have any quality customer service? Its on purpose the customer service or nothing but an obstruction from you getting to return items or say you didnt get items that you ordered and paid for , this is very sad me because Ive spent thousands upon thousands of dollars there I cant get returns when I have returned items and I own stock in the company and I dont want to see it fail because I have Stock in the company again TEMU stock ticker PDD holdings Inc. I wish a journalist news reporter, legal counsel would contact me they would come to my apartment and have a field day.

This is a nightmare, a true nightmare, and it has caused me so much stress I do not even have words to explain it, so if you think this is a lot to write, just imagine just imagine.

I love a lot of their clothing ! But not everything is good so you can return it ( except their scam is - to resell ( saying you didnt return ! - and its the scam app saying you can get 1 print label for multiple returns ( its a LIE )

They are claiming so much profit because the scam print label tactic - and reselling items - so they make much more on any item when its sold several times ( ie ) shoes $20.00 sell them twice saying you didnt return and theyve doubled their money -

Over 250 million have downloaded their app - and they shop like crazy - imagine the $$$$$ with this return scam or not sending the items at all.

I just had an appointment with a physician yesterday and we talked about TEMU and he said wow yeah I know about that app.

He said Ive ordered stuff but he doesnt get stuff that he orders so he gave up. Thats the truth, the whole truth, and nothing but the truth, so help me God.

View full review
Loss:
$3000
Pros:
  • Price and choices
Cons:
  • Refund policy is a scam set to fail

Preferred solution: Full refund

User's recommendation: Do not make large orders - you’ll never get refunded- read the scam

131 comments
Guest

Not only do you get the order from them, but now they are sending me things that I already have. I don't know if they are charging me again for that item. I'm about done with there crap.

Guest

???

Nathaniel B Jro

U lost ur mind already dude Lost it in the fog Not only. did you lose your mind but also u lost ur heart , to give that much a Temu store u pissed your wealth away ,and owning stock in a company called Temu was just a laugh away The men in the white suits are coming to take u away heehee haha to the funny farm where life is enjoyable all day

Guest

Jesus wept, that’s a rant and half!!!!. What I don’t understand is why your basket is full and you’re attempting to buy from Temu again? seems very weird to me.

Guest

I’ve been wanting to purchase from temu, but I’m so glad that I was able to find information on pissedconsumer.com. They saved me and my family and friends money!!!

Guest

I'm going through the same thing. And I'm out a lot of money as well.

They use false advertisement all the time and that is against the law but no one is doing anything about it. What do I do?

Guest

If possible and hopefully you still have it...I would love to have that phone number for Temu's Customer Service Dept in hopes of actually reaching Temu and resolving my own ordering issues.

Lenice Fcn
reply icon Replying to comment of Guest-2724465

Me too. Because they are trying to screw me out of several hundred dollars right now. I am very missed off.

Guest
reply icon Replying to comment of Guest-2724465

Why do I need money when it's supposed to be free.

Guest
reply icon Replying to comment of Guest-2782074

Because they are liars and scammers and nothing is free with them, they hide the rules until after you pay. They are breaking so , any laws and if someone could point me in the right direction into getting justice I would greatly appreciate it

Guest

Untrained monkeys!? And you have the nerve to post this mess.

You have the actions of a whole Psych. patient.

Guest

I think you are scamming with this long text ! It does not require all that fake information.

It appears you were still ordering after you did not get your refund.

You state you still have stuff in your cart! Who would do that...

Guest

You lost me this is sooo long … wow

Guest
reply icon Replying to comment of Guest-2720980

Yeah, way too long. Why do you keep ordering from them or did I miss something skipping around the text.

Guest
reply icon Replying to comment of Guest-2720980

I think this lady should invest those $1000.00's in a psychiatrist.

Guest

Girly, you don't own stock in this Chinese-owned and operated company. Clean your messy room.

Guest

What do you expect from a Chinese company? China has been scamming us for years.

Guest
reply icon Replying to comment of Guest-2720624

I agree

Mireya Cbr

Yes, thats true, make small orders and video yourself opening them.

Guest

Things aren't as they appear always real tony

View more comments (130)
Resolved
Mitzi E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Discrimination because of my disabilities for one two I received a road from them people from the store on gift Do not order nothing from that place If you could see the condition my rug is in but the

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Temu - Discrimination because of my disabilities for one two I received a road from them...
Temu - Discrimination because of my disabilities for one two I received a road... - Image 2
Temu - Discrimination because of my disabilities for one two I received a road... - Image 3
Updated by user Sep 04, 2025

Company fixed the issue and I have been provided with full refund. They finally refunded me after two in half weeks and getting a attorney. Constant chats.

Original review updated Aug 21, 2025
Temu for discriminating against me cause of my disability. I got a r rug they're from the seller HAUNGIFT.

THE CONDITION OF THAT rug IS INSANE. BUT I'M REFUSED A REFUND CAUSE I'M DISABLED. TWO LAWSUITS ON THEM AND NOT HAVE A CONSUMER TRADE ATTORNEY AS WELL. DO NOT SHOP AT THE STORE.

HAUNGIFT. THEY WILL SEND YOU TRASH AND ALL THEY WILL SAY IS SORRY. TEMU HAD MORE SCAMS THAN SHEIN OR EXPRESS. I'VE CAUGHT ONTO EVERYONE OF THEM.

I'LL BE SURE AND POST THE NAMES OF TEMU HIGHER UP TEAM THAT HAS SEEN THE RUGS CONDITION AND COVER FOR THEIR SELLERS.

CAN'T WAIT TO GET THIS DONE do not do at HAUNGIFT or Temu Don't do with Temu and to the person that made a comment about disability that's where your at don't talk about what you don't know! I will win my lawsuits
View full review
Loss:
$50
Cons:
  • Will take your money and send you trash and do nothing about it and they have seen the pictures

Preferred solution: Full refund

User's recommendation: Don't shop with HAUNGIFT or Temu them ppl are dirty

24 comments
Guest

Can you please tell me where to find legal help against Temu please?

Nathaniel B Jro
reply icon Replying to comment of Guest-2789597

It's called stupidity lawyers aren't getting called or caught up in ur stupid decisions to buy trash off the Internet have u forgotten the adage if it's to good to get from. temu then it's better then being taken by temu

Latessa Dyj

I am glad they fixed your issue, but you should be sued for implying they refused to replace the rug because you are disabled. You are obviously ASHAMED of your disability.

You are ASHAMED to be disabled. You won't win your lawsuits because you cannot prove that this had to do with your disability.

Guest

You are the same person who claims Walmart stole her $64 delivery order! You've also written multiple complaints to Shein and Temu and complained to Amazon Prime about not delivering her BK order.

Amazon Prime doesn't deliver food. Someone in your household needs to take away your wifi!

Guest
reply icon Replying to comment of Guest-2738054

I happen to get my refund. And I don't even use Amazon prime you are about a idiot.

If you have a problem with me or anything I write, please talk to God about it cause I don't engage in kindergarten drama. Boo try and get your a life rather then getting on here bring up in everyone's business I can't help it your partner don't wanna come home to you. . Have to find someone else to argue with.

This is your own inner conflict and only one that can help you with that is the Lord.. Call on Him boo.

He will help you face your demons I promise. Bye bye

Latessa Dyj
reply icon Replying to comment of Guest-2739033

You are disabled, so isn't it you who is an idiot? Besides, with such poor English, you have NO RIGHT to call someone an idiot.

Everyone here has passed first grade, unlike you. Being disabled, how would you feel if someone made fun of you for not being able to walk?

Just because you are disabled and ASHAMED of your disability, does not mean you should lash out at innocent people and call them an IDIOT when they are way smarter than you. This makes you a SUPERIDIOT.

Latessa Dyj
reply icon Replying to comment of Guest-2739033

You are the one with demons. Does the Bible not teach you that LYING IS WRONG? Your claiming that you were "discriminated" against, without proof is a BIG LIE.

Aariel Pll
reply icon Replying to comment of Guest-2738054

Or go see a doctor the only complain is get a airflight airplane drop the stuff down nice and easy because fedex is a joke

Guest
reply icon Replying to comment of Guest-2738054

Sure am! If I pay for something I expect to get it..

Temu and Shein send messed up things and things that aren't as they are advertised.. Dang right imma get my money back?

Who wouldn't? Go back to your Lil miserable life, cause I'm blessed over here

Latessa Dyj
reply icon Replying to comment of Guest-2745872

You are the miserable one because you are ASHAMED of your disability. Face it.

You are used and angry that you are disabled and you take your anger out on others and lash out. SHAME ON YOU.

Latessa Dyj
reply icon Replying to comment of Guest-2745872

It is not about who is right and who needs to fix the issue. They do need to fix the issue. The issue is you are falsely claiming you were discriminated against.

Guest

You offer no proof whatsoever of any discrimination. And how exactly does an online company based in China know that you have a disability?

Bizzz M .
reply icon Replying to comment of Guest-2733838

This company needs to get its own lawyers and sue her for making claims of discrimination. What an idiot. Claiming discrimination without proof.

Guest
reply icon Replying to comment of Bizzz M .

And how would you know If I provided any proof? Idiot!!

Go take care of your family and face your demons sugar..

Face you own inner conflict.. Bye bye

Latessa Dyj
reply icon Replying to comment of Guest-2739039

YOU ARE THE BIGGEST DISABLED IDIOT HERE. You did not provide proof of disability, you IDIOT.

Maybe we need to call you a crippled freak or an idiot because of your disability.. You are miserable and ASHAMED of being disabled and take your anger out on others.

Guest
reply icon Replying to comment of Bizzz M .

miserable humans. Someone needs to help you drama queens get a life other than being trifling and being all up in people's business.

Get a job so you have something to focus on other than being miserable. I'm blessed. How about you.

I will not engage anymore with your kindergarten drama. Bye bye

Latessa Dyj
reply icon Replying to comment of Guest-2786889

You are the one that is miserable, and you ASSume we do not have jobs. I bet you are using your disability to not work and live off the government.

You are the one acting like you are in kindergarten with your childish name-calling when your English is poor.

If you cannot take feedback the do not post on a public forum. Just because you are a disabled freak, does not mean you can lash out on others because you are ASHAMED of your disability and upset that you cannot function like a normal person.

Guest
reply icon Replying to comment of Guest-2733838

God can help you with your own inner conflict sugar. Face your demons honey and leave me be.

Talk to God about any problem your have with me or what I post. Cause quite frankly IDC

Latessa Dyj
reply icon Replying to comment of Guest-2739037

The bible teaches that lying is wrong. Claiming that you were discriminated against due to your disability without proof is wrong.

GROW UP. You are behaving like a toddler.

Guest
reply icon Replying to comment of Guest-2733838

Stupid you don't know what I've got. Must have had something cuz I got my refund.

You are one miserable human being that you have nothing better to do but read people's comments all day SMH. Husband cheating on u?

Can u blame him? Bye bye

View more comments (23)

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Maisara R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

B.B.B

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Temu - B.B.B
Updated by user Aug 31, 2025

Never purchase from there

Updated by user Aug 19, 2025

I am filing this complaint regarding a bike I purchased through Temu. The entire experience has been misleading, frustrating, and costly.I paid for what was advertised and sold to me as a brand new, fully working bike.

However, immediately upon receiving it, the bike did not function at all. This was not a minor issue—it was completely defective from the very beginning. To make matters worse, Temu has withheld $1,000 of my money and has refused to issue a refund despite the fact that the product was defective on arrival.When I contacted Temu about the issue, instead of resolving the matter appropriately, I was told to purchase parts myself and was promised reimbursement afterward. This is unacceptable—customers should not be forced to spend more money and time repairing a “brand new” product that was supposed to work from day one.

I paid for a working bike, not a broken project.For the past three months, I have been calling Temu consistently to try to resolve this issue. Instead of taking accountability, they continue to deny my return request, delay the process, and make me wait endlessly. In addition, I have experienced harassment and stonewalling during these interactions. My time has been wasted, my money has been tied up, and I have been left with a defective bike that never worked.This is clearly a case of selling defective goods, misrepresenting the condition of the item, withholding refunds, and engaging in unfair business practices.

I feel scammed and taken advantage of, and I believe Temu is deliberately stalling to avoid resolving this matter.I am requesting immediate intervention from the BBB to hold Temu accountable for their actions.

At a minimum, I demand a full refund of the $1,000 that was wrongfully kept, along with acknowledgment of the deceptive practices I have been subjected to. No customer should have to endure this level of dishonesty and neglect after making a purchase.

Updated by user Aug 15, 2025

No reshipment & problem was not resolved

Original review Aug 15, 2025
Since June 22, 2025, I have been calling Temu every single day regarding a defective electric bike I purchased. From the moment it arrived, the bike was unusable, and it was obvious it had been shipped in faulty condition.

Instead of honoring their responsibility to provide a working product or issue a refund, I have been subjected to an exhausting and frustrating ordeal. I have spent an average of four hours a day on hold with Temus customer service, day after day, with no resolution. Multiple supervisors have acknowledged that the bike was defective and even admitted that returning it would cost a fortune. They specifically told me not to worry about sending it back and assured me a reshipment would be sent out.

Despite those assurances, no replacement bike has arrived, and I have received nothing but delays, excuses, and empty promises.
Temus refusal to honor their own stated policies is unacceptable and feels like a deliberate scheme to wear customers down until they give up. I have suffered extreme inconvenience, wasted countless hours of my time, and endured unnecessary stress over a matter that should have been resolved quickly and fairly. The seller knowingly shipped a defective product, and Temus so-called guarantees are worthless when they fail to follow through. This experience has destroyed any trust I had in their company.

I will be reporting Temus actions to consumer protection agencies, filing formal complaints, and sharing my experience publicly so other customers know how they operate. The way I have been treated is not only unethical, it borders on outright theft, and I will not stop until I receive the full resolution I was promised.
View full review
Loss:
$2000
Cons:
  • Late or no show
  • Terrible customer service and return policy
  • How theyre are no americans arent working customers service

Preferred solution: Full refund

User's recommendation: Don't purchase from temu they don't honor their purchase policy

4 comments
Guest

No need to leave a message to all these complaints, temu. You know your a fake!!!

Donevan Frx

The USA LETS THIS HAPPEN ?? I DONT GET IT ANYMORE ????

Guest

Good luck with the CFPB. Federal funding was cut by 50% in July. On August 15 an appeals court upheld TACO’s plans to cut the CFPB’s workforce from 1700 to 200.

Guest

Hey i need the number for customer service for a product that doesn't work

View more comments (3)
Featured
Emmanuel Ihq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Living Room Combination Sofa set (3-seater) was not delivered after paying $702.00, That is cheating and burglary.

Temu - My Living Room Combination Sofa set (3-seater) was not delivered after paying...
Explore video interviews
Temu - My Living Room Combination Sofa set (3-seater) was not delivered after... - Image 2
Temu - My Living Room Combination Sofa set (3-seater) was not delivered after... - Image 3

I paid full price for a 'Living Room Combination Sofa Set,' which based on the picture in your catalogue consists of three items as shown below:

1-seater

2-seater

3-seater

You (Temu) shipped only two items based on what FedEx delivered to me which are:

a 1-seater and a 2-seater.

Where is my '3-seater'? I am still waiting since October 6, 2025.

I paid full price of $702.00 including shipping for the sofa set. When I asked FedEx, they said two items were shipped. I called Temu and sent an email; I am still waiting for someone to do something about it. Why have you decided to cheat or rob me?

Please ship my 3-seater to me immediately like a company that can be trusted.

Below are the pictures of what you shipped to me.

The 3-seater is still missing.

View full review
Loss:
$702
Pros:
  • If they can do this
Cons:
  • I can no longer trust them

Preferred solution: Deliver product or service ordered

User's recommendation: Temu cannot be trusted

3 comments
Guest

They have literally ruined my life, I have had similar situations with that company and they don't care, they just keep ripping people off and are getting away with it, if you find someone to help you can you please let me know the information please. Thank you sir.

Guest
reply icon Replying to comment of Guest-2789583

It’s China what do you expect

Yamilett Nam
reply icon Replying to comment of Guest-2789583

Your experience is terrible, but I would not say that it "ruined your life"

View more comments (2)
Featured
Constance F Ufu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Temu’s ads are such an invasion!

Temu’s ads are such an invasion!
Temu’s ads are such an invasion! - Image 2
Temu’s ads are such an invasion! - Image 3
Temu’s ads are such an invasion! - Image 4

The communications are like a casino with bright colors and spinning wheels to win more stuff. I purchased a holiday rug for my kitchen, but the free gifts were not included.

Looks like they want you to come back daily to offer more free stuff with purchase.

I won’t be ordering anything else, and I don’t care if I don’t get the rug. My fav coffee shop would cost more for a cup of my fav Java!

View full review
Loss:
$100
Pros:
  • Colorful ads
Cons:
  • Cheap

Preferred solution: I haven’t ordered from them in a couple years, but somehow I’m back on their email list.

User's recommendation: Don’t waste your time or money!

Berdella Krb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Adding the good and the bad of Temu

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The good.

I've never had a problem with returning items and have always recieved my refunds. I've never had extra money taken from my account.

They have some really good items much much cheaper than you pay in shops.

The bad

Deceptive pictures.

Womens clothing be wary. They show a picture of a dress for instance but it IS NOT the one you get. Sometimes they show a picture of the actual item you will get at the end of the fake pics, so it's important to check all the pictures and always read the reviews.

They are also putting AI or pasting (bad) images of clothing onto pics of models so the item isn't a real actual picture of the item, it's a ai copy.

2. Their clothing size charts are wrong.

Most times if you go by the size chart that fits your measurements the item will be too big especially if it has stretch...if an item has no stretch sometimes the size chart will be correct but i still find that quite often the size smaller is the one that fits properly...but ALWAYS check the size chart anyway because often the size of a particular item will be different than the usual measurements for that size. Always look at the reviews as it will tell you if people are saying it's a small fit so size up or large fit so size down.

3. Shoes - both temu and shein appear to have changed their shoe sizing. 40 euro is size 9 in Australia but on temu 40 euro is now 8.5 so im finding I always have to buy size 41 now which is 9.5 on temu.

4.

RETURNS

People are saying it tells you to combine returns but instead it's giving seperate labels...no, your doing it wrong and Temu does NOT make it clear exactly how it's done...first you do the return for 1 ORDER ONLY - IGNORE ANYTHING AT THE TOP THAT SAYS "COMBINE YOUR ORDER - After you have finished the first return you then go back to your orders page and start the next return. It will say that you can use the label from that first return and combine...IF you wish to combine DO NOT TICK THE BOX AGAIN WHERE IT ASKS IF YOU WANT TO PRINT YOURSELF OR DROP OF AT THE P.O. ETC - LEAVE IT AS IT IS and when you get to the end it will combine it into 1 return and it will CONFIRM IT by showing you the items to be returned together. I always choose the take to PO and THEY PRINT OUT THE LABEL FOR ME, BUT YOU CAN CHOOSE TO PRINT IT YOURSELF THEN TAKE TO THE PO.

If you have more returns do the same process again.

* there is a thing up the top of page that says "all items available for a combined return"...I do NOT use that as I find it confusing because the orders are not in order. It is easier to go to your orders and do the return (combined) by each seperate order you've made as I explained above...important... be aware of how large your return parcel will be. If you think it will get too big for you to handle STOP THE COMBINING - it will give you the option after you've done your first then add the second return, when you go to do a third in the way Ive explained above temu will automatically put up a message saying do you want to combine this return or do you want to send it seperate OR (it may say do you want to start a new return).

IF you want to send that order separately then you must click in that Post office box area again to change it from the current label OR click in the pop up box that should appear asking if you want to send that one combined or seperately...its one or the other BUT if you dont click and change anything it will continue to add each return to that same 1st shipping label. Hope that made sense.

5. The freebies and games... ok, the ONLY one I will do is the one that says you get the items you pick for 100%FREE...read the fine print and don't play any others that want you to collect stars or the one that keeps telling you " just add another $5 or whatever to get your items" they will cost you much more than just buying your items...the 100% free one is the only one to play - but yes you DO have to make a purchase and how much you have to spend depends on what you pick as your freebies...BUT...Here are my tips...load your basket up with lots of items you wish to buy or you like BEFORE you pick your free items - the reason is that Temu WILL include a lot of items you already have in your cart in the list of freebies you can claim, so scroll the list quickly to find items already in cart and get them free...then when it tells you how much you need to spend to get the free items you just go to your cart and pick your items till they add up to what Temu says to spend...that way you have a good chance of getting exact items you already want for free and the amount to spend will also be used on items you already want and have in your cart...so yes you WILL get those 4 or 6 or more items you picked for free when you spend the correct amount...BUT THIS IS IMPORTANT...you WILL HAVE TO GO EVERY DAY AND CLAIM ONE OF YOUR FREE ITEMS - IT WILL TELL YOU WHERE TO FIND THEM AND USUALLY YOU TYPE IN THE SEARCH BOX something like "daily free gift" or " free gift" OR WHATEVER TEMU TELLS YOU TO TYPE IN...BUT..searching 'daily free gift' will usually take you to the correct place.

You grab 1 free gift per day and temu will wait till you grab the last one and send them all together, but the first free gift is sent with the order you placed to get the freebies...IF YOU DO NOT CLAIM YOUR FREEBIES DAILY YOU WILL NOT RECIEVE THEM!!!

The only other thing I will play is the 'advent type calender one' because again the items ARE FREE as long as you make the minimum purchase that's stated.

And again you have to grab a gift daily.

Temu is extremely vague about how to correctly play these to get your free items...it took me a few months of not getting my free stuff to work it all out.

I hope that helps some of you. ...Oh and never purchase the 1st thing you find that you want because you will usually ALWAYS find more of the exact same item cheaper, just do a search and change your option to show price from lowest to highest price.

View full review

User's recommendation: Take your time..if you have an account those freebies and vouchers will show up in your messages and you can activate from there if you skipped a freebie wheel or something when you first open up Temu. Also I log in through a browser I DO NOT USE THE APP!

1 comment
Henry S Pxt

Thanks for the information, I'll be careful.

Anonymous
map-marker Seattle, Washington

Incorrect pmt problem

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Temu - Incorrect pmt problem

Temu usually sends me packages, just like they have in the past and one book SUM ! However, this time when I purchased just a few items, had me spin the wheel and opened up some present boxes, which was I believe a $550 discount or something crazy the other options for my two other purchases in the month of March or the same.

What team is doing now? Is not sending the one bulk package waving the shipping and handling fee because you purchased items over a certain price. What is now happening after they have promised to give you $200 off or whatever it might be depending upon the spinning wheel or packages that you can open along the way of options to pick from in which I did, they are now not only not sending you to the final screen that shows the rundown of the purchase of the price, the deductions or coupons that are supposed to be put onto your or should I say taken off of your total plus free prizes or free presents they say which Ive never received not once to this day. Funny that you would actually have a pissed consumer department, which is actually called the customer department.

So when I actually got to look at my bank statements while Ive been sick for quite a few weeks and just havent felt up to it not only did they not give me those prices but they gouged me and took everything in my bank account over $350 worth it looks like Without any type of coupons applied. But they gouged me by not taking me to the screen that shows the breakdown so when you put purchased items which were maybe 5 to 7 and in no way coming to over $400 balance, but apparently theyre not giving you any of the coupons theyre not giving you any of the deductions per that spinning wheel or the $50 prizes that you also get along the way when you open up the packages. They just took me after I press the purchased button to no screen at all except that if I wanted to track my items so I couldnt see anything. What they did somehow and dont ask me exactly cause Im not them as they actually added in shipping charges like never before I have purchased items from them in the past and everything is coming one lump sum at once since I am buying it through Temu and not buying it through whatever companies they purchased these items from.

Instead, I started getting little packages here and there here and there all of them charging me shipping and handling fees individual packages not one great big orange Temu package like I have usually. So I didnt get any special free presents from them, I didnt even get the amount of money that they said that they would knock off of the next billing charge which it was but instead they gouged me $350 and that is also including Put me on a payment program when I didnt hit anything like that for Another another $250 balance for what I have no idea cause I didnt get any products. I never agreed to this. It kept telling me to verify these installments with some installment link they have Theres no way my credit is that great right now not since Ive been off work.

So somehow theyre stating that I agreed to this which I absolutely did not and for what I didnt get any extra items that would commit to a $250 installment balance of Approximately $12 every month or that of 11 something every two weeks. I kept getting something stating to download the app for the installment again Im not even familiar with who that says with because I never agreed to it. I never downloaded the app and I never verified That. This was OK.

Any shaper farm never accepted terms in agreement never signed my name on anything so instead of giving me a good deal this time around they charged me shipping and handling per package sent them out from the actual company that they purchased these items through, gouged me in the month of March for over 300 $400 plus another $250 and installments for the next two years or something crazy like this, which I never agreed to therefore they shouldnt of sent me anything if that was the case and I didnt agree to it on any way shape or form. Funny how my bank is completely familiar with a lot of pissed off customers having these similar problems now with Temu. I think this is the last time Ill be dealing with Temu. They gouged my account and brought it down to 0+.

Tried to also have me pay another 250 for nothing on a payment installment plan. I never agreed to nor would my credit ever be good enough to set me up on something like this absolutely insane, warm and loving regards, youre not so happy pissed off customer lol but not really lol. Thank you for your time.

Love to know how youre not gonna close down when youre doing this to people a complete and utter scam but then again its not like youre probably happy with it tariffs that Donald Trump have just put on you guys in China, no shade. Im just a Citizen that doesnt want anymore and also not to get scammed by Temu.

View full review
12 comments
Guest

Never fall for those gags the golden eggs the packages the spinning wheel $100 reimbursement all of that it's just clickbait basically. Be consumer savvy.

Sehar Ool

I had the exact same experience with them scamming me to the tune of $700 and have it recurring payments set up under my PayPal account in addition the scam about getting dollar items they did not charge a dollar for they charge full price this was on a first time ever ordering from this company I have learned an expensive lesson

Guest

WHY WOULD YOU OR ANYBODY ORDER SO MANY ITEMS OVER $1000 FROM TEMU AND THEN MAKE RETURNS YOUR STORY SOUND CRAZY I DONT EVEN BELIEVE IT.

Guest
reply icon Replying to comment of Guest-2719700

I agree!

Guest

Yes Agree with her it is disgusting how they treat people!!!

Mireya Cbr
reply icon Replying to comment of Guest-2702325

Disgusting is so true. Shame that they started out good and now a complete scam.

Guest

I’ve had all of the same happen to me so many times. Iff yr literally makes my blood pressure sky rockets. They need to lower the prices to offset the what the tariffs r costing I think they can afford that.

Guest

They sell crap. The wheel is a scam.

Guest
reply icon Replying to comment of Guest-2691976

The farm is a scam

Guest

Yes I just had similar problems with Temu and I am going to report to the better business bureau. I suggest this highly. They need to be stopped with this kind of business practices.

Jasmeet Jcv

Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.

At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.

Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team

Guest
reply icon Replying to comment of Jasmeet Jcv

You guys are scammers! I bought lots of things and have had great service when there was a problem..

lately I've been buying lots of things spending over the $30 threshold to save the $2.99 shipping and the sellers either send nothing or a small tiny package with some junk in it that I did not order.. My last order was 128 tool kits and they sent me one tiny bag of plastic parts which I don't even know what they are.. They just sent a package of anything to show a tracking number that it got delivered but it was not what I ordered It was 4 oz package My order would have been way over 10 lb.. You guys are getting horrible with your customer service..

You said I get a refund in 24 hours it's been about 8 days back and forth everyday and nothing..

I probably spent well over $20,000 in the past year and this is how I get treated?? Give me a break

View more comments (11)
Guadalupe A Ojb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Chicago, Illinois

No good quality

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Temu - No good quality
Temu - No good quality - Image 2
Temu - No good quality - Image 3
Temu - No good quality - Image 4
Contains 1 confidential file for company representatives

Bad quality

Stitches

Fabric

I ordered pants and received something from Temu that costs $2. I paid $55.

They don't respond to my emails.

It's a scam.

View full review
Loss:
$55
Cons:
  • No ggod quality

Preferred solution: Full refund

User's recommendation: Don’t buy here

Lucinda M Szv

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Verified Reviewer

SCAM AND MISINFORMATION

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Temu - SCAM AND MISINFORMATION
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Temu - SCAM AND MISINFORMATION - Image 3
Updated by user Sep 30, 2025

I'll keep adding comments as I go along but my comments go as far back as August and I'm no closer to getting that last one penny as I was back then I'll be posting into 2026 still no closer to winning that last one penny. How's that for being fair

Updated by user Sep 30, 2025

There has been no resolution they're now trying to blame me saying there's been unusual activity on my account when there hasn't been the only thing unusual was them selling all my private information I snapshot my screens they've taken away every option I have to accrue points to win any free gifts and they say that my game is cycling like all the other games but it is not I have snapshots to prove they've taken away every option for me to earn points so I won't win any free gifts which I really don't care about but they've made the game unfair and they scam and cheat and then try to misdirect you by telling you to use another game which is not available to Americans. It will take me one year to accrue that last one penny that's absurd.

I created a couple additional accounts to see if the games are cycling the same and they are not they've isolated my account which has only the one penny to a crew and has stalled my account so I can't win their lousy $30 in gifts.

They gave me $20 credit but money is not the issue the issue is the fairness of the game and they lie about everything. We are penalized for being Americans.

Updated by user Sep 13, 2025

My game has not been updated to match all other existing accounts from my friends and family that I referred and even to one of the other accounts I created so I can play the game. They say it's random that all my game options are gone but it's not random it's purposeful they don't want me to get that one penny.

The last time this happened it took me one whole year 12 months to get that last one penny because I had no game options to collect points to win. They cheat they scam and they target all those that are down to one cent. They will not give me any of the sub games to bring my game under this account up to the current standards for everyone else.

Now what do you think? You think this is random or do you think this is purposeful that I have no options in my game to play to earn that last one penny

Updated by user Sep 13, 2025

On my account there's a game called farmland and you play this game to earn points to win free gifts. Since I'm down to one penny they have stripped me of all the sub games that go along with this farmland making it impossible for me to reach the last one penny. They say it's random for luck of the draw but it is not

Updated by user Aug 07, 2025

Get wrong products and they have games that you can play so you can earn points for free gifts and they will go into your games and negate points out of your game so you will not get the points required to receive the free gifts I've caught. good about the refunds but their products the quality has deteriorated so rapidly and be cautious watch your back and once you've made it purchase make sure that you delete your credit card or ATM information off of the website

Updated by user Jul 26, 2025

After they read my review they have games we played to earn points to win free gifts. They took over a thousand points away from me on the game I was playing because of my review and left me with very little to continue playing the game because I am very close to winning the free gifts.

So they sent me back on purpose so it will take me longer to get my free gifts. They are dishonest and again they treat Americans like crap

Updated by user Jul 24, 2025

Temu has done nothing to change the way they treat me. The has a price match guarantee.

I bought a dress for $11.35. On their very own site another seller was selling the same dress for $3.25 cheaper. So I contacted them and requested a refund because I found the dress on their site for $3.25 cheaper. They denied my request because it didn't meet their criteria.

They have reduced the points I get playing their game. It took me 1 year without making any purchase to win the 3 free gifts. TEMU IS RACIST AGAINST AMERICANS.

NOTHING HAS CHANGED. ITS GETTING WORSE

Original review Jul 22, 2025
It said if I spent $20 since I had just placed three orders that I would receive $100 hemu credit to use on any products on their site when I spent the $20 it said it didn't fulfill the requirements and I had to place two more orders so I canceled the order. They are prejudiced against Americans and they are trying to get as much money out of us as possible they're selling products that are not what are described and refunding you your money to your credit card which takes about 2 weeks and they have a game that you can play to win free items without buying any products it took me one year to win the game to get the free products.

We figured it would take $100,000 worth of purchases to win 3 free items that wouldn't even amount to $30. They do have some good deals but the majority of what they're doing to the Americans is scamming us and taking advantage of us
View full review
Pros:
  • Have a few good products but it needs to be bought from local warehouses within the united states
Cons:
  • Send you the wrong products the wrong size and treat the american shoppers very poorly

Preferred solution: Full refund

User's recommendation: WATCH EVERY TRANSACTION AND REFUND. THEY ARE DISHONEST AND HATE AMERICAN SHOPPERS

1 comment
Guest

I agree!

Michelle H Hjx

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Verified Reviewer
| map-marker Fresno, California

Worst company ever a bunch of frauds

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Updated by user Nov 26, 2025

Still fighting for products never recieved or wrong color recieved and they refuse to reship rightcolor

Original review Nov 26, 2025
They never give you rewards that you earned. They cancel orders when you order free products because they send out missing, broken, and wrong color items.

Instead of sending you out the proper thing, they make you return it, and then now you don't qualify for your reward, so they cancel your reward. I have bought products, for example, a shower and break reset. It said 'four piece set.' I purchased it, but only the shower curtain came. When they were contacted, they said, 'Oh sorry, it says in the little print only a shower curtain,' when it clearly says on the page that it's a four piece set.

They refuse to give me my money back or send me the rugs and toilet seat cover, and the seller flat said, 'We know that it's advertised as a four piece set, but we're only selling the shower curtain.

Sorry about your luck.' Temu does not back their customers at all. Don't buy from them; everything is junk, low quality, or not what is advertised.
View full review
Loss:
$400
Cons:
  • Nothing is as it appears

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy from here

Reg R Abo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Misleading and deceptive policies misleading in the fact that they told me they were going to give me 10 free gifts if I purchase $20 for the property so I do that and yet they're sending me one free

Temu - Misleading and deceptive policies misleading in the fact that they told me they...
Temu - Misleading and deceptive policies misleading in the fact that they told... - Image 2
Temu - Misleading and deceptive policies misleading in the fact that they told... - Image 3
Updated by user Nov 28, 2025

Unacceptable customer service still have not received promised items even the one free item I was supposed to get I did not receive never mind the Tammy promised me do not deal with this company and you will probably be very disappointed in anything you've got from them I don't order anything from them for Christmas you know either not show up you don't show up broken or not what you requested and don't count on the free gifts

Original review Nov 10, 2025
I paid out $24.76, something like that. The first time I did it, I paid, excuse me, $28 in dollars and change, and they told me they were going to send me three free items.

They did not; they didn't send me any free items. I got the two items I ordered, but none of the free items. The second time, same thing; they sent me the order but only sent me one free gift this time, telling me that every time I order, they'll give me another free gift. The problem I have is that this is something you tell people before you make them believe that they're going to get all this stuff for $24, which is, I guess, my own fault for being gullible.

So please, buyer beware and pissed consumer, if you can help me in any way, I'd be grateful. If you could contact them, it's absolutely very difficult to find any information on their executive office or their head office in regard to the matter of them not keeping their word and misleading. You know, this is fraud, entrapment, extortion, and if you like, I can come up with a whole bunch more. Please look into this; this company is robbing people blind by not telling them until after they've got their money.

Then they tell you that, oh well, we're only sending you one out of the ten free gifts that we offered you. So they offered us ten free gifts as long as we spent $20. I spent $24 and yet got one free gift; that wasn't the agreement, and there is nothing on the page that says anything like that, nor was it in the email or anything that they had sent to me to promote this because they sent me an email requesting that I do this. So I did, and I got robbed.

Do not order anything from this company; they should no longer be allowed to sell anything anywhere else other than the United States or China.

I'm sick of these American companies coming here and being able to sell their stuff here while everybody else pays the price for it. As far as I'm concerned, they should never be allowed to sell in Canada; it's not worth the money, it's not worth the trouble.
View full review
Loss:
$45
Cons:
  • Durability to problem solve and be honest

Preferred solution: Full refund

User's recommendation: Buyer beware do not waste your money lies lies lies

Jon S Gtn

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Verified Reviewer
| map-marker Atlanta, Georgia

Complaint

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Temu - Complaint
Updated by user Nov 25, 2025

Your site is a scam game. When a customer get $100 credit reimbursement and check items to cove that amount, it's still charged to Paypal instead to credited and the items rewarded disappear from record of processing order.

Same with all rewards credits, all items rewarded disappear at time to pay and only are shipped the paid.... Temu Company are a huge scammers

Original review updated Nov 26, 2025
They make you play roulette with their app, and when you win 5 free items, let's say, they ask you to pay for 2 extra items and then they don't ship the 5 rewarded items. Temu Company uses dubious business practices to sell products and deceive customers.

Temu doesn't deserve to be operating in America!
Today w6th, I earned $100 cash back to Paypal and after I pay the item requested, Temu didn't put that cash $100 in my Paypal, they hold it and keep you making purchases to get just credits from the $100 they never honored putting back in your Paypal.

These are the most corrupt dishonored business practices I never experienced, I hope the Business Bureaus and the I.R.S. are watching and reading these reports on fraudulent gambling practices"""!
View full review
Pros:
  • Economic items
Cons:
  • To deceive customers
  • Complicated gambling games for rewards

Preferred solution: Full refund

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How to Save Money and Shop Wisely

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Trae Bodge

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Christina W Sbf

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Verified Reviewer
| map-marker Chicago, Illinois

Did not receive my order

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Temu - Did not receive my order

I paid for this tree for my grandbabies and my daughter. My daughter requested if she wanted a white tree this year and I thought this one was absolutely beautiful so I ordered it for my daughter and my five grandbabies.

Now theyre gonna be totally disappointed because theyre not getting their tree for some reason because yall are not sending it to me. It was supposed to be delivered today and I never got it. I want what I ordered. I am so upset with this company.

Its not even funny. Please rectify the situation and send me my order. Its all Im asking this is freaking terrible.

Im gonna stop ordering from Temu and give yall a bad review and put yall on Facebook and everything else until people not order from yall no more because this is not the first time that my orders have been messed up and I did not receive what I had paid for. I have spent a lot of money in the last couple weeks with yall and this is just aggravating

View full review
Loss:
$48
Pros:
  • There are no pros
  • At this moment
Cons:
  • Not receiving my christmas tree for my grandbabies

Preferred solution: Deliver product or service ordered

User's recommendation: I want what I freaking paid for my grandchildren are gonna be upset because they did not get their Christmas tree that I ordered for them this year now they’re gonna be without a tree. Please rectify the situation and send me my tree that I paid for. that’s all I’m asking

Paula F Mpk

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Verified Reviewer
| map-marker Cullman, Alabama

Box massed up parts missing

Temu - Box massed up parts missing
Temu - Box massed up parts missing - Image 2
Updated by user Dec 02, 2025

Told me that they could not give me a refund I got in the same shape. But I will keep shopping with Temu

Original review Dec 01, 2025

It came from yall massed up and in cheep boxs that tear easy. Im not pissed off just not happy that I received a pack like that all massed up

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User's recommendation: Yes I like shopping with temu. I’ve had cancer and can’t get out and I can do Christmas shopping here

Resolved
Earthlynn O

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Verified Reviewer

Resolved: Ghetto horrible quality for low budget betties!

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Temu - Ghetto horrible quality for low budget betties!
Temu - Ghetto horrible quality for low budget betties! - Image 2
Temu - Ghetto horrible quality for low budget betties! - Image 3
Temu - Ghetto horrible quality for low budget betties! - Image 4
Temu - Ghetto horrible quality for low budget betties! - Image 5
Updated by user Nov 22, 2025

Company fixed the issue and I have been provided with full refund. Dispute.

Original review Nov 07, 2025

I will never order anything from this ghetto site ever again! So cheap, not even worth shipping; it's garbage!

Use Amazon or Walmart before Temp and Etsy. These people are getting away with murder, and eBay is a scam as well. Keep away, and buyer beware!

Scam! Especially with incoming carriers, will blow these prices out of the water!

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Loss:
$30

Preferred solution: Full refund

Temu FAQs

Rebecca A. Garland
PissedConsumer Reporter

Temu FAQs

To request a return via the Temu website, log into your account and navigate to the My Orders section. Click the Return Order button next to the item you want to return, and complete the provided form.
Alternatively, you can initiate the Temu returns process via the app. Tap the My Orders button and find the order with the item you want to return. Click “Return,” and follow the instructions to generate a prepaid Temu return address label.

To cancel Temu's order via the website, log into your account, click the My Orders button, and locate the order you wish to cancel. Click the Cancel Order option and follow the instructions to complete cancellation.
You can also use the Temu App to cancel your order. Open the app and log into your account. Go to the My Temu Orders section, and follow the prompts. Remember to check if your order is eligible for cancellation, as some orders might be too far along in the processing stage to be canceled.

You can unsubscribe from Temu marketing correspondence using the link in an email from the company. Open any email from Temu, scroll to the bottom, and click the Unsubscribe link.
To unsubscribe from Temu Emails through your account settings on the official website, do the following:
1)Click the My Account icon.
2)Navigate to the Email Preferences section.
3)Toggle off the option for receiving newsletters and promotional emails.
4)Save the changes.

To contact Seller through the Temu website, follow simple steps:
1)Log into your account.
2)Go to the My Orders section.
3)Locate the item you want to ask about.
4)Click the Contact Seller option.
You will be redirected to a message room to chat with a seller.
Alternatively, you can reach the Seller via the Temu App in the following way:
1)Log into your account.
2)Tap the My Orders button.
3)Find the order with the item you want to inquire about.
4)Click on the Contact Seller link to open a messaging thread where you can communicate directly with a seller.

The exact locations of Temu warehuses are not publicly disclosed. However, the company has a network of warehouses strategically positioned across the globe. They are believed to be in key regions such as Asia, North America, and Europe to ensure efficient order fulfillment and customer satisfaction.

You can get a Temu Coupon in several ways. When you create an account on Temu, opt-in to receive promotional emails. You’ll receive exclusive coupons and offers directly in your inbox. You can also join Temu’s text club by texting TEMU to 52927 to get a 20% off coupon for your first order and other exclusive deals. Special promotions and sales events are often available on Temu’s website and app.
The Coupons and Offers section on Temu’s app often has special promotions and discounts that are not available on the website. Websites like RetailMeNot frequently list current Temu coupons and promo codes. Another way to get a coupon is by using referral codes from friends or online communities.

Temu’s delivery times can vary based on the shipping method you choose. Standard Shipping typically takes 6 to 22 days and is free for all orders. Express Shipping costs $12.90 for orders under $129, but it’s free for orders over $129 and usually takes 4 to 11 days.
Note that it may take 1 to 3 days to process your order before it is shipped. Factors like flight arrangements, weather conditions, and other external factors can also affect the actual delivery date.

Temu primarily ships the products from Chinese suppliers and factories. However, some items are also shipped from US fulfillment centers.

Temu is owned by PDD Holdings Inc., a multinational commerce group registered in the Cayman Islands and operates globally.

Temu is an online marketplace owned by a Chinese company. Temu's official site is represented in South Africa, Europe, Australia, and the USA. Many customers consider Temu legit and value its wide range of products offered at competitive prices. It is possible as the company takes advantage of the tax exemption. Examining whether the marketplace is safe, people generally consider Temu safe due to consumer protection policies. However, you should be aware of potential risks regarding online shopping and collecting your personal data.

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