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Contact Temu Customer Service

Temu Phone Numbers and Emails

Toll-Free Number:

  • (888) 495-8368
    from 7AM to 11PM EST
Call customer service
Send Message

Customer Service:

  • (888) 480-8368
    Canada

Temu Emails:

Business Customer Service
For Logistics Provider, For Merchandise Partners
Customer Service
App Support, Tax Exemption Certificates
Jobs/ Career
Legal
Dispute Resolution Conference, Privacy Inquiries
Media
Marketing Inquiries
Report Fraud
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Temu Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Temu Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email

  • The best phone number to call Temu is 8884958368. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 68% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Temu may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.

View full overview ›

How to Contact Temu?

You can contact Temu customer service by dialing phone number 1-888-495-8368 between support hours 7 AM - 11 PM EST.
This phone number gives you access to an agent who will help with anything that you need, including concerns such as your account or payments, returns, refunds, order status inquiries, and so on.

Temu email address is help@temu.com. You can write about your queries and issues and send it to the mentioned email address. A Temu customer service representative will respond to your email as soon as possible. Alternatively, you can send in a ticket with your email address. All you need to do is submit a request ticket, which is available on the “Contact Us” section of Temu’s official website. You can either input your email address or phone number in the ticket and expect a reply from customer care agents as soon as possible.

You can contact Temu customer service via its official app as well. To do so, first open the Temu app on your phone, and find the You tab. Look for the Live Chat option, which is designed for engaging in real-time conversations with agents who are trained to address your concerns, answer your questions, or provide assistance with any issues you may be facing.

Alternatively, you can send in a ticket via the app as well, to contact the company help center. The ticket will be received by the temu.com customer service team, who will then review and respond to your inquiry in a timely manner.

Temu customer service team is available during specific hours for their hotline number, which is from 7 am to 11 pm Eastern Standard Time (EST). If you choose to contact them through the hotline, you can expect assistance within this time frame.

However, if you prefer to use the live chat option, you'll be pleased to know that it is available 24/7. When you initiate a Temu live chat, you may first interact with a chatbot that can help you with the basic information. After that initial interaction, the chatbot will connect you with a live agent who can provide personalized assistance.

PissedConsumer Club

Contact Information

Temu Website:

Temu Help Center:

Corporate Office Address:

WhaleCo Inc.
Suite 355, 31 St. James Avenue
Boston, Massachusetts 02116
United States

Other Info (opening hours):

Return addresses:

East Coast Warehouse

703 Bartley Chester Rd,

Flanders, NJ 07836


West Coast Warehouse

1521 E Francis St, Suite B,

Ontario, CA 91761


Mailing Address:

Whaleco Canada Inc.

785 - 8477 Bridgeport Road

Richmond BC v6x 0s8

Canada


Registered address:

Elementary Innovation Pte. Ltd.

6 Raffles Quay, #14-06

Singapore (Postal 048580)

More contact details

Temu Customer Service Reviews

2.6 / 5
Average
See all 58.6K reviews
David H Sho
Bogus promotions
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Normally I wouldn't have nice things t ok say about temu except every time I open the app im slammed with promotions ive done these a few times it says you'll receive $45 credit all you have to do is buy $30 and I do spend it and then after they take your money they tell you have to do other stuff then I get $ . 88 wow pretty sure thats false advertisement because it says come back 7 days to every day you'll receive this is after they take your money and when you come back there is no way to finish it and I find it pretty disturbing that you can't message customer service about anything they have prewritten answer to questions that are asked by other people but you can't message them directly I was a big fan of the company till I did 4 or 5 promotions and got 88 cents instead of what it says you will get and its terrible cause they are usually good about returns and even pay $5 for anything late but they swarm you with these promotions In email text to your phone with all these promotion promises then you get the shaft shame on that if your going to blow up my phone email at least come through with you end so I find this appalling.

This is there response Greetings from Temu,
Please note that this is an automated response, and this address cannot receive incoming messages. We encourage you to visit our Support Center or engage in a live chat with our dedicated customer service team. Simply click here to contact our customer service team.
For expedited assistance, here are some links that address common questions:
· Where's My Order: https://www.temu.com/support/c2/find-my-order-f-66.html
· Canceling Items or Orders: https://www.temu.com/support/c2/order-changes-f-46.html
· Shipping Issues: https://www.temu.com/support/c2/shipping-f-48.html
· Delivery Issues: https://www.temu.com/support/c2/delivery-f-49.html
· Temu Credit: https://www.temu.com/support/c2/temu-credit-f-57.html
· Return & Refund: https://www.temu.com/support/c2/returns-f-50.html ; https://www.temu.com/support/c2/refunds-f-51.html
Temu's products are already offered at highly competitive prices. If you see something you like, you can add it to your cart and place your order directly on our platform.

Please be cautious of any promotions or offers claiming to provide bulk or wholesale deals.

Temu is designed for individual consumers, and we do not offer wholesale pricing.
For the following issues, please find the corresponding contact information below:
· Legal & dispute: legal02@***.com
· Privacy: privacy02@***.com
· IP protection: https://www.temu.com/intellectual-property-complaint.html
· Merchant: merchandise@***.com
We greatly appreciate your support for Temu and eagerly anticipate the opportunity to help you again in the future.
Please note that this email is sent from a notification-only address and cannot receive incoming messages. Please do not reply to this automated message.
Best Regards,
Temu Customer Service
Website: https://www.temu.com
PissedConsumer
Dec 15, 2025, 12:02 am
Sent by email
Reply
David H Sho
Everytime there is a promotion and i do what it says i dont get whats promoted and im a very regular costumer i think you guys will say anything to get a sale also when it says a certain amount that amount should stay the same because the math dont add up
Notice that you can't message them
This information is private and

Alexcis Xdm
Was not able to cancel the order so I'm stuck with the products. I ordered by mistake other than that you guys are ok.
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

I had to cancel the order because I realized is Christmas season. I was given the option to cancel on the website but it didn't go through and I was send a confirmation by Temu also they changed my bank account. So I just left it along and owned up to my mistake!

Chevonne Nxs
***
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

When you let the cards go through for an address and you dont deliver there is a *** way you make money

Chadwin Rfm
When you call you still after being on hold for two hours can’t get through to talk to somebody about a missing package
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I was supposed to get three items for .01 if I spent eleven dollars on a item and you lied to me about that and I was stuck with an item that I didnt want and I called you about canceling the order and of course you couldnt so you have lost me about being a customer

How Good is Temu's Customer Service?

Theodore C Gfz
Theodore C Gfz
Feels Disappointed | Dec 15, 2025

Not good service with Temu

Read full quote
Joslin Njp
Joslin Njp
Feels Disappointed | Dec 14, 2025

Wasn’t able to talk to a live agent wasn’t happy about that,

Read full quote
Leah S Fda
Leah S Fda
Feels Disappointed | Dec 13, 2025

None one at all

Read full quote
Nancy E Gto
Nancy E Gto
Feels Disappointed | Dec 13, 2025

All the stuff is fraud you tell people that they're going to get something free if they order this that and the other and the points that they gained and then you don't do your part this is fraud I'm very displeased may God bless you all

Read full quote
Joseph S Iis
Joseph S Iis
Feels Satisfied | Dec 12, 2025

Well, I was a little upset. I’m still waiting for my order but the gentleman. Credit me for one of my orders for $24. I should be receiving the rest of my jewelry, so yeah he was a very professional good guy I was just a little upset. I just wanna make sure I get the rest of my stuff. If you could send me an email let me know when it’s coming.

Read full quote
Yolanda S Gjk
Yolanda S Gjk
Feels Disappointed | Dec 12, 2025

Cannot contact temu if there are delivery or product issues

Read full quote

Summary of Temu Customer Service Calls

580K TOTAL
CALLS
04:18 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Temu?

Shipping and Delivery Question:

  • “Did not get 1 cent items after forced to place 4 additional orders totalling over 40 with shipping”
  • “Urgent attn. pick up package for 12/15/2025 need to be cancelled”
  • “My order hasn't been shipped but you say it has”

Request for Information Question:

  • “Want to know where my package yet”
  • “About my order”
  • “Many concerns”

Return/ Replace Question:

  • “Return my money”
  • “Credit return”
  • “Incorrect size”

Payments and Charges Question:

  • “Charged me for no reason”
  • “Temu has charged me for items that was supposed to be given to me for free however I want my refund and I want every single dime that was token from my account”
  • “I have six charges on my account from today that I did not do”

Product/ Service Question:

  • “Missing my 4 days of free pick from list already made from qualifying purchase already paid for”
  • “Sent me a gift used and broken”
  • “Need to fix order ASAP b4 it ships”

Refund Question:

  • “Refund”
  • “Refund. Not happy with product”
  • “Refund dispute”

Activation/ Cancellation Question:

  • “To cancel all orders”
  • “Order was canceled. Not by me! I want to know why.”
  • “Ordered cancel.”

Account Question:

  • “Trouble with my account”
  • “I'm locked out of my account”
  • “I have a PayPal account, but it’s under a different email address”

Cards Question:

  • “Why do I have to use my master card if I have credit”
  • “My card declined”
  • “My card was debited”

Staff Question:

  • “Not getting anywhere through Customer Service texts and emails.”
  • “Not getting anywhere through emails back and forth to Customer Service”
  • “Poor customer service, chat AI texting”

Website/ Application Question:

  • “My order online”
  • “Need to go through the orders your website is very conf”
  • “Your website is confusing”

Employment Question:

  • “Employment for a remote seller”
  • “I didn’t receive all my pay off merchandise”
  • “Employment”

Other Question:

  • “I want to pay GpS my order it's pending”
  • “Add to order”
  • “Pissef”

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