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Temu Customer Service Contacts

How to Reach a Person at Temu

Verified Contact Information

Toll-Free Number:

  • 1-888-495-8368
    from 7AM to 11PM EST
Call customer service
Send Message

Customer Service:

  • 1-888-480-8368
    Canada

Temu Emails:

Business Customer Service
For Logistics Provider, For Merchandise Partners
Customer Service
App Support, Tax Exemption Certificates
Jobs/ Career
Legal
Dispute Resolution Conference, Privacy Inquiries
Media
Marketing Inquiries
Report Fraud

Temu Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Temu Phone Number
1 (888) 495-8368
Average Hold Time
00:03:27
Average Calls duration
4 minutes
Most Popular Temu Email Address
help@temu.com
Temu Live Agent Availability
10% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Temu?

Most Popular Number:

(888) 495-8368
from 7AM to 11PM EST
Total calls: 2 983 Issues resolved: 84 Last call: Apr 21, 2026

You can contact Temu customer service by dialing phone number 1-888-495-8368 between support hours 7 AM - 11 PM EST.
This phone number gives you access to an agent who will help with anything that you need, including concerns such as your account or payments, returns, refunds, order status inquiries, and so on.

Temu email address is help@temu.com. You can write about your queries and issues and send it to the mentioned email address. A Temu customer service representative will respond to your email as soon as possible. Alternatively, you can send in a ticket with your email address. All you need to do is submit a request ticket, which is available on the “Contact Us” section of Temu’s official website. You can either input your email address or phone number in the ticket and expect a reply from customer care agents as soon as possible.

You can contact Temu customer service via its official app as well. To do so, first open the Temu app on your phone, and find the You tab. Look for the Live Chat option, which is designed for engaging in real-time conversations with agents who are trained to address your concerns, answer your questions, or provide assistance with any issues you may be facing.

Alternatively, you can send in a ticket via the app as well, to contact the company help center. The ticket will be received by the temu.com customer service team, who will then review and respond to your inquiry in a timely manner.

Temu customer service team is available during specific hours for their hotline number, which is from 7 am to 11 pm Eastern Standard Time (EST). If you choose to contact them through the hotline, you can expect assistance within this time frame.

However, if you prefer to use the live chat option, you'll be pleased to know that it is available 24/7. When you initiate a Temu live chat, you may first interact with a chatbot that can help you with the basic information. After that initial interaction, the chatbot will connect you with a live agent who can provide personalized assistance.

PissedConsumer Club

Contact Information

Temu Website:

Temu Help Center:

Corporate Office Address:

WhaleCo Inc.
Suite 355, 31 St. James Avenue
Boston, Massachusetts 02116
United States

Other Info (opening hours):

Return addresses:

East Coast Warehouse

703 Bartley Chester Rd,

Flanders, NJ 07836


West Coast Warehouse

1521 E Francis St, Suite B,

Ontario, CA 91761


Mailing Address:

Whaleco Canada Inc.

785 - 8477 Bridgeport Road

Richmond BC v6x 0s8

Canada


Registered address:

Elementary Innovation Pte. Ltd.

6 Raffles Quay, #14-06

Singapore (Postal 048580)

More contact details

Summary of Temu Customer Service Calls

650K TOTAL
CALLS
04:02 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Temu?

Shipping and Delivery Question:

  • “Where is my refund”
  • “Order tracking”
  • “Wrong product shipped”

Request for Information Question:

  • “Help with order”
  • “I need to speak to someone before I sue tmeu”
  • “I need to speak to someone!!!”

Return/ Replace Question:

  • “Change card #”
  • “Returns”
  • “Issue with a return”

Payments and Charges Question:

  • “They just took my money”
  • “Because it tells me to call and I've been calling for 3 days and being held for 30 minutes from morning getting hung up on when I explained to him that my credits are on suspension or something plus I have finished that game called farmland and I may”
  • “Being charged $12.00 in.postage.”

Product/ Service Question:

  • “Wrong purchases need refund”
  • “Harmful product damaged my teeth”
  • “I received different products”

Refund Question:

  • “Refund”
  • “I need my money back NOW”
  • “I need my money back asap”

Activation/ Cancellation Question:

  • “Cancel.Order”
  • “CancelTemu.co”
  • “Cancel a order”

Account Question:

  • “Account issue”
  • “My account not been credited for my returned item”
  • “Rejecting my account”

Cards Question:

  • “Wont expect my new card”
  • “Wont let me add my new card”
  • “Something went wrong with order but money took off card”

Staff Question:

  • “Because I've been trying to call for 3 days because it says to call customer service because you guys have my credits on suspension and plus I finished the game farmland I never got in my prizes and it just disappeared and I made purchases so I can c”
  • “Customer service. I have credit for something that didnt fit. How do I use it”
  • “Customer service”

Website/ Application Question:

  • “Website cant handle my situratiom”
  • “Very confused with the website I’m going to be closing my account which I already have and I wanna make sure that you don’t owe me and I don’t owe you”
  • “This website or this app is a waste of time and money for the customer the company”

Employment Question:

  • “Emergency lost my job need to cancel my order from last night”
  • “Trying to pay off bill once they show me a itemized bill and my 10 free gifts”
  • “Wanting to apply for a income job with temu testing items to review”

Other Question:

  • “I'm not feeling getting my orders to go thru”
  • “Removefromphoneanemail”
  • “Remove Temu.com from email an phone”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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