Contact Temu Customer Service
Temu Phone Numbers and Emails
(888) 495-8368from 7AM to 11PM EST
How to Contact Temu?
What Is The Temu Customer Service Email Address?
Temu’s customer service email address is email@example.com. You can write about your queries and issues and send it to the mentioned email address. A Temu customer service representative will respond to your email as soon as possible. Alternatively, you can also send in a ticket with your email address, which is available in the “Contact Us” section of the website, and wait for the response.
How Do I Contact Temu by Phone?
You can contact Temu customer service by dialing Temu hotline number 1-888-495-8368 between Temu’s customer service hours 7 AM - 11 PM EST.
You can also contact Temu’s customer service via email. All you need to do is submit a customer service request ticket, which is available on the “Contact Us” section of Temu’s official website. You can either input your email address or phone number in the ticket and expect a reply from Temu’s customer service agents as soon as possible.
Can I Contact Temu Customer Service by App?
You can contact Temu customer service via its official app as well. To do so, first open the Temu app on your phone, and find the You tab. Look for the Live Chat option, which is designed for engaging in real-time conversations with Temu's customer service agents who are trained to address your concerns, answer your questions, or provide assistance with any issues you may be facing.
Alternatively, you can also send in a ticket via the app as well, to contact Temu customer service. The ticket will be received by Temu's customer service team, who will then review and respond to your inquiry in a timely manner.
What Are the Temu Business Hours?
Temu customer service team is available during specific hours for their hotline number, which is from 7 am to 11 pm Eastern Standard Time (EST). If you choose to contact them through the hotline, you can expect assistance within this time frame.
However, if you prefer to use the live chat option, you'll be pleased to know that it is available 24/7. When you initiate a live chat, you may first interact with a chatbot that can help you with the basic information. After that initial interaction, the chatbot will connect you with a live agent who can provide personalized assistance.
Temu Help Center:
Corporate Office Address:
Other Info (opening hours):
East Coast Warehouse
703 Bartley Chester Rd,
Flanders, NJ 07836
West Coast Warehouse
1521 E Francis St, Suite B,
Ontario, CA 91761
How Good is Temu's Customer Service?
It was good
I was able to get help via text however when I tried the phone number it was no longer in service.
I love it
Im sorry i was pissed it seems things i payed for were lost after they were in shipping. Still dont know if they were found. But i love your items.sorry i said pissed. I have a bad disease and i get very tired of yrying so hard. Thank you for your time. I do love you guys.
Bought something from Temu They have my address track the package for days and then apparently the day it was to be delivered it was sent to a locker, I tried to get a hold of UPS. They have no information on it. I have to contact them, but can I get a hold of them!
the problem i see is 2 fold.
the first problem is very poor packing using only plastic bags
the second problem is shipments take to long to receive
Summary of Temu Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Temu?
Shipping and Delivery Question:
- “Change size of sneakers”
- “Can't find package”
- “I didn't receive my orders yet for more than month”
Request for Information Question:
- “When I Try to check out. PayPal's ckeeps coming up. And I do not want to check out using PayPal. What do I do to stop that?”
- “Checking on a purchase”
- “I need to know where my package is”
Return/ Replace Question:
- “Because I was trying to buy something but I wanted to return it and it didint go back on my cash app”
- “Change an order”
- “Returned items”
Payments and Charges Question:
- “Missing coupon”
- “My payment method issue”
- “They charge you for my 5 free order today on my cash app $25”
- “I want my money back”
- “Refund for package not recieved”
Product/ Service Question:
- “Damaged package”
- “I placed an order and it's supposed to be personalized so I'm calling to make sure the name is there”
Activation/ Cancellation Question:
- “They canceled some of my order”
- “I WANT TO CANCEL ALL MY ORDERS”
- “Someone is using my card”
- “I'm having problems with my gift card”
- “My card was hacked”
- “Someone is trying to use my account”
- “Forgot to add $40.00 off coupon”
- “Took money out my account.”
- “Need customer service”
- “Service for a shipping”
- “Customer service”
Website/ Application Question:
- “Order online”
- “I still am not able to order online?”
- “Trying to pay off my account but you all are not accepting my credit card which every two weeks you take the eight dollars out and I'm not understanding what's going on”
- “Payoff balance”
- “Trying to change something on my order”
- “I want to view my temu order”
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