Contact Temu Customer Service
Temu Phone Numbers and Emails
Toll-Free Number:
-
(888) 495-8368from 7AM to 11PM EST
Customer Service:
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(888) 480-8368Canada
Temu Emails:
Temu Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Temu Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Temu is 8884958368. 100% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Temu may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Temu Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Temu is 8884958368. 100% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Temu may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Temu mainly because of request for information, return/ replace, shipping and delivery.
25% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Temu is help@temu.com. 82% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Temu Website:
Temu Help Center:
Corporate Office Address:
Other Info (opening hours):
Return addresses:
East Coast Warehouse
703 Bartley Chester Rd,
Flanders, NJ 07836
West Coast Warehouse
1521 E Francis St, Suite B,
Ontario, CA 91761
Mailing Address:
Whaleco Canada Inc.
785 - 8477 Bridgeport Road
Richmond BC v6x 0s8
Canada
How Good is Temu's Customer Service?
Summary of Temu Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Temu?
Shipping and Delivery Question:
- “It said my package arrived on the 7th but I never received it”
- “No progress made on my order from 4th Feb. it was supposed to be shipped 12 to 14th Feb and delivered on 15th Feb. I made the order on 4th Feb and still no progress and processing.”
- “Where is my order window visors for h3 hummer h3 2008”
Request for Information Question:
- “Order status”
- “To discuss on a transaction”
- “Ask a question”
Return/ Replace Question:
- “Return”
- “I’m returning some things I looked for order there wasn’t 1”
- “Return wrong product”
Payments and Charges Question:
- “Coupons”
- “Extra charges”
- “Not allowing me to use my credit card”
Product/ Service Question:
- “Temu error”
- “Am I getting the products or are you crediting me”
- “My item is not working”
Refund Question:
- “I ordered a red winter XL jacket with a red hood. I received the jacket today and they sent me the wrong jacket. They said for me to ask for a refund then send the jacket back All I need is a return label so that I can return it.”
- “Refund issue”
- “Refund and return”
Activation/ Cancellation Question:
- “Cancel order”
- “To Cancell orders”
- “Order cancelation”
Account Question:
- “Someone is using my account to buy stuff and it’s not me.”
- “Temu had Blocked All my Messages And I don't like them to Blocked my messages”
- “I need the code of the item I suppose to return base on my report as I have contacted them on same item”
Cards Question:
- “Add new card number”
- “I want only 1 card shirt I tried repeatedly to change quantity but to no avail.”
- “You are talking money off of my card without permission”
Staff Question:
- “Customer service”
- “Not happy with your service”
- “They scam me and they send me btlroken staff they charge me 60$ and they send me after 10 days staff less than 10$ I want my money back.”
Website/ Application Question:
- “Order solar led lights for outside & install them . Don't work”
- “I ordered the song off you guys website it's the 16 pro Max Android and I'm having problems connecting the Pandora all the other apps work but the Pandora is saying it won't connect to network it's not connecting to my Wi-Fi or my network”
- “They said on the website that I had $200 or $300 and use it like cash and it's not letting me use it like cash”
Employment Question:
- “Need a job”
- “For Job in muscut Oman”
- “1099k”
Other Question:
- “To find my order”
- “Phone froze on 6 items I was supposed to get free”
- “Order went through I was not able to review it”
Compare Temu Customer Service To
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