Contact Temu Customer Service
Temu Phone Numbers and Emails
Toll-Free Number:
-
(888) 495-8368from 7AM to 11PM EST
Customer Service:
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(888) 480-8368Canada
Temu Emails:
How to Contact Temu?
Temu Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Temu Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Temu is 8884958368. 100% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Temu may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Temu Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Temu is 8884958368. 100% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Temu may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Temu mainly because of request for information, return/ replace, shipping and delivery.
15% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Temu is help@temu.com. 80% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Temu Website:
Temu Help Center:
Corporate Office Address:
Other Info (opening hours):
Return addresses:
East Coast Warehouse
703 Bartley Chester Rd,
Flanders, NJ 07836
West Coast Warehouse
1521 E Francis St, Suite B,
Ontario, CA 91761
Mailing Address:
Whaleco Canada Inc.
785 - 8477 Bridgeport Road
Richmond BC v6x 0s8
Canada
Registered address:
Elementary Innovation Pte. Ltd.
6 Raffles Quay, #14-06
Singapore (Postal 048580)
Temu Customer Service Reviews
It was lousy. They were supposed to call me back and they never did. They made me feel that I wasntenough to call back.
I think you have a flag on me so you dont answer me when I call customer service so you ignore me thats *** Its not right and you wonder why were pissed.
I wanted to cancel an order and was directed to an online service asking for money. I shouldnt pay for something I dont want
I was very satisfied with the way she handled the situation!! She was very fast efficient and pleasant.
How Good is Temu's Customer Service?
Summary of Temu Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Temu?
Shipping and Delivery Question:
- “Have not received my order”
- “Order not received charged many times never received coupons or any discounted price as game said”
- “Wrong items”
Request for Information Question:
- “Need help with credit on this order to get teleased”
- “Help returning a product”
- “Question?”
Return/ Replace Question:
- “Want money returned to my account”
- “I want my money returned haven’t received no items”
- “Return items from GoFo Express”
Payments and Charges Question:
- “Dispute charges”
- “Payment inquiry”
- “Payment”
Product/ Service Question:
- “Problem with my parcel”
- “I did not want to purchase all those items just now at all”
- “Why am I being asked to make purchases to withdraw $130 cash”
Refund Question:
- “Refund to pay pal”
- “Refund”
- “Never got my 78 dollar refund”
Activation/ Cancellation Question:
- “Cancellation request”
- “Want ordercancelled”
- “Cancel my order”
Account Question:
- “I don't have a bank account .is there any other way I can send the payments for the items.”
- “I would like to redeem my temu points no code has come through”
- “Because you all have an account in my name and I did not set it up”
Cards Question:
- “A order was taken from my card that shouldn't have been taken”
- “Husband's card has been hacked”
- “New card nr”
Staff Question:
- “Service is mis leader”
- “Why can’t I get through with somone at Temu customer service, and I put in my card info twice!!And still I can not get anywhere”
- “I need customer service”
Website/ Application Question:
- “I ordered a pack of underwear which came to.Day, your website said it would be 5 pair there.Are only one pair I would like a refund or it recent out to me”
- “Cash app debited 162.58”
- “Funds that are owed to me which would be $249.84 and also $68.37 that I would like put in my cash app account immediately please”
Employment Question:
- “Pay off Blance”
- “Job”
- “Employment”
Other Question:
- “Temu gifted me 100.00 and I’m trying to spend it”
- “I haven’t got some of my thing and it’s been a lone time”
- “To let them know what's the address they can leave my stuff on the UPS office not out side”
Compare Temu Customer Service To
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