Contact Temu Customer Service
Temu Phone Numbers and Emails
Toll-Free Number:
-
(888) 495-8368from 7AM to 11PM EST
Temu Emails:
How to Contact Temu?
Temu Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Temu Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Temu is 8884958368. 73% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Temu may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Temu Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Temu is 8884958368. 73% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Temu may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Temu mainly because of request for information, return/ replace, shipping and delivery.
26% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Temu is help@temu.com. 82% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Temu Website:
Temu Help Center:
Corporate Office Address:
Other Info (opening hours):
Return addresses:
East Coast Warehouse
703 Bartley Chester Rd,
Flanders, NJ 07836
West Coast Warehouse
1521 E Francis St, Suite B,
Ontario, CA 91761
Temu Customer Service Reviews
I am supposed to get a free item for 8 days in a row but I have to click on it to accept it and check out. However I can't find it. I can't get in touch with customer service to get it fixed.
It was ok, still didn't get what I needed. That it was also coul barely under stood what the customer sales rep
How Good is Temu's Customer Service?
Summary of Temu Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Temu?
Shipping and Delivery Question:
- “Package delivered to neighbor and can not get it”
- “Because my shipment is being sent back!! I have had plenty of deliverys. Have them redeliver!!! Please”
- “Tracking package”
Request for Information Question:
- “Checking if TEMU SENT OUT ADDITIONAL ORDERS OFF MY DIRECT SSI ACCOUNT OTHER THAN THE 5 Bottles I GOT OF PARFUM?”
- “Yo find out what happened to my credit I was supposed to have received but haven't.”
- “Looking for my free gifts”
Return/ Replace Question:
- “Want to return order wrong size”
- “To return items I didn't order”
- “Return”
Payments and Charges Question:
- “My credit card was put in wrong. I need help”
- “Billing”
- “2 charges”
Product/ Service Question:
- “Product delivery issues”
- “Es por productos defectosos”
- “I didn’t want to order anything you took money off my card”
Refund Question:
- “Refund balance”
- “Wrong mattress pad. I didn't order this one. I ordered the Extra thick Cooling Mattress Pad. I want my refund please.”
- “Refund help”
Activation/ Cancellation Question:
- “Cancel my previous order”
- “Cancelling an order”
- “Cancel an order don't need the items”
Account Question:
- “Forgot to apply coupon”
- “My account”
- “Urgent account matters”
Cards Question:
- “I don't let anyone to take my money off my card please put the29 dollers back on my card”
- “My card is not going through when placing an order.”
- “Wondering if Temu is going to have their own card like Amazon has”
Staff Question:
- “Cust service”
- “Talk to a customer service representative”
- “Customer service”
Website/ Application Question:
- “The price on website when adding to my cart keeps changing the item and the price”
- “Cannot get into the website.”
- “Website confused payments”
Employment Question:
- “Pay off acct”
- “To get job opportunity”
- “On line job opportunity with temu and I had to pay a $17 fee which turned into $28”
Other Question:
- “My items disappeared from my cart as I was placing the order. I had 15 items. About 6 were in my cart for over a year”
- “Reclamar un envío dañado”
- “Not receiving my free gifts”
Compare Temu Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
