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Contact Temu Customer Service

Temu Phone Numbers and Emails

Toll-Free Number:

  • (888) 495-8368
    from 7AM to 11PM EST
Call customer service
Send Message

Customer Service:

  • (888) 480-8368
    Canada

Temu Emails:

Business Customer Service
For Logistics Provider, For Merchandise Partners
Customer Service
App Support, Tax Exemption Certificates
Jobs/ Career
Legal
Dispute Resolution Conference, Privacy Inquiries
Media
Marketing Inquiries
Report Fraud
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How to Contact Temu?

author avatar
PissedConsumer Reporter

You can contact Temu customer service by dialing phone number 1-888-495-8368 between support hours 7 AM - 11 PM EST.
This phone number gives you access to an agent who will help with anything that you need, including concerns such as your account or payments, returns, refunds, order status inquiries, and so on.

Temu email address is help@temu.com. You can write about your queries and issues and send it to the mentioned email address. A Temu customer service representative will respond to your email as soon as possible. Alternatively, you can send in a ticket with your email address. All you need to do is submit a request ticket, which is available on the “Contact Us” section of Temu’s official website. You can either input your email address or phone number in the ticket and expect a reply from customer care agents as soon as possible.

You can contact Temu customer service via its official app as well. To do so, first open the Temu app on your phone, and find the You tab. Look for the Live Chat option, which is designed for engaging in real-time conversations with agents who are trained to address your concerns, answer your questions, or provide assistance with any issues you may be facing.

Alternatively, you can send in a ticket via the app as well, to contact the company help center. The ticket will be received by the temu.com customer service team, who will then review and respond to your inquiry in a timely manner.

Temu customer service team is available during specific hours for their hotline number, which is from 7 am to 11 pm Eastern Standard Time (EST). If you choose to contact them through the hotline, you can expect assistance within this time frame.

However, if you prefer to use the live chat option, you'll be pleased to know that it is available 24/7. When you initiate a Temu live chat, you may first interact with a chatbot that can help you with the basic information. After that initial interaction, the chatbot will connect you with a live agent who can provide personalized assistance.

Temu Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Temu Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Temu is 8884958368. 100% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Temu may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.

View full overview ›
PissedConsumer Club

Contact Information

Temu Website:

Temu Help Center:

Corporate Office Address:

WhaleCo Inc.
Suite 355, 31 St. James Avenue
Boston, Massachusetts 02116
United States

Other Info (opening hours):

Return addresses:

East Coast Warehouse

703 Bartley Chester Rd,

Flanders, NJ 07836


West Coast Warehouse

1521 E Francis St, Suite B,

Ontario, CA 91761


Mailing Address:

Whaleco Canada Inc.

785 - 8477 Bridgeport Road

Richmond BC v6x 0s8

Canada


Registered address:

Elementary Innovation Pte. Ltd.

6 Raffles Quay, #14-06

Singapore (Postal 048580)

More contact details

Temu Customer Service Reviews

2.7 / 5
Average
Elcie Ecx
Pistedl Customer
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

It was lousy. They were supposed to call me back and they never did. They made me feel that I wasntenough to call back.

Ileta Nsc
A person sitting next to me, got answered by customer service when I called right behind that person no one would answer my call and I was on hold for over 45 minutes. It’s just amazing that you might
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I think you have a flag on me so you dont answer me when I call customer service so you ignore me thats *** Its not right and you wonder why were pissed.

Jaquin Hem
Disappointed
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I wanted to cancel an order and was directed to an online service asking for money. I shouldnt pay for something I dont want

Aubriee Uly
Speedy
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I was very satisfied with the way she handled the situation!! She was very fast efficient and pleasant.

How Good is Temu's Customer Service?

Cache Dkw
Cache Dkw
Feels Disappointed | Jul 13, 2025

Could use improvement

Read full quote
Thedore Tkn
Thedore Tkn
Feels Neutral | Jul 13, 2025

Waiting on my refund as promised

Read full quote
Dalani Mvo
Dalani Mvo
Feels Satisfied | Jul 13, 2025

Temu has great bargins in clothing and hats. And especially in roc k and mineral jewelry.

Read full quote
Camaya Khm
Camaya Khm
Feels Disappointed | Jul 12, 2025

I purchased a pair of shoes and they sent me two right shoes. In spite of knowing it they have not sent me a left shoe. All I need is one left shoe to complete the pair!!!

Read full quote
Yvonne E I
Yvonne E I
Feels Neutral | Jul 11, 2025

She was very helpful in trying to assist me on your very confusing ordering method. I understands
it better now, eventhough I’m still learning more things as go forward.
to fully understand the method.

Read full quote
tmbs protection s
tmbs protection s
Feels Disappointed | Jul 11, 2025

It’s not Temu it’s the delivery service that is used. The delivery service losts two package. On to separate occasions GOFO, put two of my packages in the lobby of my commercial building that doesn’t have a building attended. They were both stolen. Which was seen on build ing security camera.
I would either like the merchandise to be delivery Express mail to my Suite or my money back…..

Read full quote

Summary of Temu Customer Service Calls

490K TOTAL
CALLS
05:14 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Temu?

Shipping and Delivery Question:

  • “Have not received my order”
  • “Order not received charged many times never received coupons or any discounted price as game said”
  • “Wrong items”

Request for Information Question:

  • “Need help with credit on this order to get teleased”
  • “Help returning a product”
  • “Question?”

Return/ Replace Question:

  • “Want money returned to my account”
  • “I want my money returned haven’t received no items”
  • “Return items from GoFo Express”

Payments and Charges Question:

  • “Dispute charges”
  • “Payment inquiry”
  • “Payment”

Product/ Service Question:

  • “Problem with my parcel”
  • “I did not want to purchase all those items just now at all”
  • “Why am I being asked to make purchases to withdraw $130 cash”

Refund Question:

  • “Refund to pay pal”
  • “Refund”
  • “Never got my 78 dollar refund”

Activation/ Cancellation Question:

  • “Cancellation request”
  • “Want ordercancelled”
  • “Cancel my order”

Account Question:

  • “I don't have a bank account .is there any other way I can send the payments for the items.”
  • “I would like to redeem my temu points no code has come through”
  • “Because you all have an account in my name and I did not set it up”

Cards Question:

  • “A order was taken from my card that shouldn't have been taken”
  • “Husband's card has been hacked”
  • “New card nr”

Staff Question:

  • “Service is mis leader”
  • “Why can’t I get through with somone at Temu customer service, and I put in my card info twice!!And still I can not get anywhere”
  • “I need customer service”

Website/ Application Question:

  • “I ordered a pack of underwear which came to.Day, your website said it would be 5 pair there.Are only one pair I would like a refund or it recent out to me”
  • “Cash app debited 162.58”
  • “Funds that are owed to me which would be $249.84 and also $68.37 that I would like put in my cash app account immediately please”

Employment Question:

  • “Pay off Blance”
  • “Job”
  • “Employment”

Other Question:

  • “Temu gifted me 100.00 and I’m trying to spend it”
  • “I haven’t got some of my thing and it’s been a lone time”
  • “To let them know what's the address they can leave my stuff on the UPS office not out side”

Compare Temu Customer Service To

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