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Temu
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www.temu.com
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Dontaye Fji

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Macon, Georgia

Very important pathetic I've spent a lot of money with you guys disgusted

Temu - Very important pathetic I've spent a lot of money with you guys disgusted
Temu - Very important pathetic I've spent a lot of money with you guys disgusted - Image 2

I need my money back on spoiled child timu. Right now.

I paid $6.96 for shipping for one month free trial. Y'all proceeded to take another $47.50 out of my account for the next month that's not happening not okay with it phone child TM want my money back right now.

Did not know it was y'all's company. Received a bracelet this morning it will not class

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User's recommendation: Don't use them

tracy M Acj

What happened

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Temu used to be the best site to scroll and shop on a budget. I loved waiting for that orange box package filled with all kinds of stuff for less than $100.

I know with the president putting taxes in place for products overseas, that may hit sellers like Temu, but come on, is it that bad?! The same prices as Amazon, and with Amazon, you get it faster with great customer service. Let’s not forget to mention the games and prize wheels. I used to join the Temu subscription; you got one free gift a month.

When you join now, you get one free gift, but you have to place an order first, and once you do, you get bombarded with wheels and fish that you end up with coupons. Temu's coupon saves $10 on $200 worth of stuff. News flash: you didn’t win; you lost. Or the feed fish credits you get all the way to the end, the fish food gets less and less; not sure how you can even count half of a penny and so close, and now you realize you have to spend another $100 to almost make it to the end.

It’s a joke! I used to play Credit Rain on Tuesday; that game was awesome—hit the credits that fall from the top of your phone and actually get to use them on products. Now that game doesn’t exist. Don’t fall for their Spin the Wheel; you get the BEST prize: $5 off a $150 order.

You’d think Temu would be making more money when they ran things how they used to.

I don’t know the last time I’ve even shopped there; when two years ago, I would scroll and scroll till I fell asleep. Shoes back then were $12; now $35, but still as cheap!

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Loss:
$200
Pros:
  • Used to be good with great prices
Cons:
  • Now it is terrible

User's recommendation: Temu lost its touch! use amazon

Ade O Wvz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Shipper delivered to wrong location and shipmznt missing

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Temu - Shipper delivered to wrong location and shipmznt missing
Updated by user Dec 06, 2025

Dont purchase any item tha the cost is significant -t if it gets missing or you need to resolve an issue you cos if its missing TEMU will not be willing to take responsibility or even of their vendors too.

Updated by user Nov 21, 2025

FEDEX says since i am not the shipper I cannot issue a omplaint.I should reach out to the shiper -TEMU. However once again TEMU says that since the picture says delivered . The product has been delivered

Original review Nov 21, 2025
Purchase furniture from Temu. Delivers to a staircase.

Shipment is missing. Contact them to confirm that the staircase isn't my address and also I should have been notified that boxes would be left at the staircase. Funny thing, this staircase isn't identifiable and I also requested to confirm what location this is, as this isn't my staircase. I send my location once again, send my staircase, my apartment pictures, and inform them this picture does not show any sign or building number?

That is not apt or building, and they should reach out to the courier. Temu insists that they have delivered, and I have to pay and am not eligible for refunds.
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Loss:
$575

Preferred solution: Full refund

Glenn D Mum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sanford, Maine

Damaged product.

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Temu - Damaged product.
Contains 1 confidential file for company representatives
Updated by user Nov 24, 2025

This is so sad.It's been a joke since the beginning of this.All I wanted was replacement parts, and they refuse to do its.They offered me twenty dollar credit credit on a two hundred dollar purchase.Never again

Original review Nov 18, 2025

I ordered 3 shelves. 2 of them came in damaged.

I sent multiple pictures of the damage, and they just want to send me a $20 credit. These bookshelves cost me over $200. I could have gone to Lowe's or Home Depot for a little more but was trying to save money.

Now this has cost me more time than the shelves are worth. All I wanted was to exchange these shelves for undamaged ones.

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Loss:
$200
Pros:
  • Price
Cons:
  • Bad service with damage communication

Preferred solution: Price reduction

Chris G Ynb

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Verified Reviewer

Crap product

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Temu - Crap product
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Updated by user Nov 12, 2025

They don't care about safety all they care about is money they only say they will refund $12.50 for a product that caused approximately $1000. Intake damages.

Original review Nov 10, 2025

Extreme garbage bought electric impact used on my vehicle, wheel fell off while driving explained what had happened and only offer a $12.50 refund. There was approximately $1000.00 in damages done.

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Loss:
$1000
Cons:
  • Junk

Preferred solution: Reparation

User's recommendation: Never buy product

Resolved
Jerry P Cqt

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Verified Reviewer

Resolved: Problem with depressed couch I purchased

Temu - Problem with depressed couch I purchased
Temu - Problem with depressed couch I purchased - Image 2
Temu - Problem with depressed couch I purchased - Image 3
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Temu - Problem with depressed couch I purchased - Image 5

Parts os the couch did not form as it should

I took pictures but had to notice by taking pictures

I added a drawing to indicate the problem areas

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Preferred solution: Full refund

Rose T Kae

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Verified Reviewer

I was charge 214.37 on my klarna account for a partial tooth. I never recieve do to fraud on temu web site. I need someone to contact me at 434 917 ****. Klarna is trying to investigate tthat I never

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I was charge 200.00 for removable dentures. I was told send pictures of impression.

I order off temu but sent package in Amazon bag. The company needed Amazon customer number.

Company that sent my kit said that was not them. I need to cancel that

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Loss:
$215

Preferred solution: Full refund

User's recommendation: Wouldn't recommend been going thru *** for product that I didn't receive. Charge me 215.37

Paulette W Unp

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Verified Reviewer

2 wrong items

Temu - 2 wrong items
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Temu - 2 wrong items - Image 4

items were sent that was wrong the name she said Doris and shatira you all sent the wrong package to me how do I proceed so I can get my two cups that are missing

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Loss:
$30

Preferred solution: Full refund

Resolved
Mansoor M M

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Verified Reviewer
| map-marker Sharjah, Sharjah

Resolved: Parched temu app 5 days not delivered cash paid

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Parched temu app 5 days not delivered cash paid

Parched Temu app 5 days not delivered cash paid account y I am writing not delivered enough money not delivered paid money refund

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Rachel S Ber

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Verified Reviewer

Missing items

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Received this package in this condition and not all diamond arts inside. Called customer service to ask them to count how much dismond art they sent me and he could not tell meBla-bla

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Preferred solution: I want diamond arts missing

Jordan P Jgc

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Verified Reviewer
| map-marker West Valley City, Utah

Delivery

Temu - Delivery
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I have a sign that says not to leave packages on deck my dogs will destroy it. Well they left it on the deck and my dogs destroyed it.

If they didnt see the note they walked on my lawn which *** me off even more

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Loss:
$7
Pros:
  • Cheap and affordable
Cons:
  • Customer care availability to talk with
  • Cant reach anyone

Preferred solution: I want a new one shipped today! I want to maker to not leave in front deck. In your did you lose any money question. Depends on if my plastic can kill a dog, cause we know she eat and swallowed some. #po-211-08746844918390457

Bruce M Xal

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Verified Reviewer

Bait and bait and bait....

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Temu - Bait and bait and bait....
Temu - Bait and bait and bait.... - Image 2
Updated by user Dec 07, 2025

The company is totally UNcommunative.

Original review Nov 21, 2025

I am usually pleased with the prices and (given the cost) quality of Temu's products. And returns are easy.

BUT the criticism about credits, cash back and free products is valid.

A constant stream of pop-ups promises discounts, free merchandise and credits detracts from the Temu experience.

Bottom line: If it seems to be too good to believe, it probably is. Shop Temu, but don't get drawn in by the enticing "deals!"

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Pros:
  • Good quality merchandise for the prices
Cons:
  • Bait and bait and bait and

User's recommendation: Shop Temu but don't get sucked in by specious promises!

Yvonne L Ezp

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Verified Reviewer
| map-marker Whiting, New Jersey

Unable to reach a live representative to discuss my returns. They put you on hold and cut you off. They don’t want to to talk about returns.

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Temu - Unable to reach a live representative to discuss my returns. They put you on hold...
Updated by user Nov 27, 2025

Hang in there and keep after them. Slowly they are issuing credits for the merchandise that I did not order. Hopefully it will eventually resolve itself.

Original review Nov 12, 2025
WantThey send items I did not order and when I called to speak to customer service about my returns, they put you on hold and eventually cut you off because they dont want to hear any complaints about the junk. They send you and they don't want to take it back.

I have been trying for more than a week to try to get some resolution to the stuff they are sending me that I did not order. Because you look at something online, they think you want it, and then they mail it to you and you cant get rid of it and they charge you on an account.

All I want is to speak to a representative so that I can return these items that I did not want or order. Please connect me to a live person that I can speak to and get this straightened out before I have to report it to my credit card company that Im being charged for things that I did not want or order.
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Preferred solution: Full refund

Kevin B Haw

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Verified Reviewer
| map-marker Columbia, Tennessee

There's something ordered on my account that I didn't order and they won't refund my money back to my account

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Temu - There's something ordered on my account that I didn't order and they won't refund...

They can give me my refund. I thought you had to check out for an order to go through, but evidently not.

I am pissed because I didn't have $247 to just throw away on something I didn't order. I have a few friends that say they done them the same way, plus everything they have on there is false advertising.

I don't see how they stay in business screwing people over like this. Do not get on Temu because if you have anything in your cart, they will go ahead and order it, and you won't know it till you're scrolling through bank statements, emails, or if it shows up on your doorstep.

View full review
Loss:
$243
Pros:
  • There is no pros
Cons:
  • Take your money on orders you never made

Preferred solution: Full refund

User's recommendation: Do not get on this site and have stuff in your cart cause they will order it and you won't know it

Featured
harlan p Mud

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

So FAR SO GOOD

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Temu - So FAR SO GOOD
Explore video interviews

I love America, but the products Temu has are not on shelves here. I buy China first now.

I used to say if America doesn't make it, I don't need it.

Now I shop Temu, AliExpress, eBay, marketplace, and Craigslist (in that order). No US retailer will get my money for their landed marked-up crap easily anymore.

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Pros:
  • Cheap good merchandise
  • Good website

User's recommendation: no more Amazon for me