Temu
Reviews and Complaints

I have not felt like a valued customer anymore cause they seem to be to busy to respond back to me. As if they have ghosted me.

This is lengthy, but please read because I need help! I ordered 4 packs of 1 item.

I received 2. I chatted and called, and they asked for a pic of the missing items. Also, during this time, I ordered some soap dishes, and FedEx shows they were delivered to a different person and signed for. I chatted and called, and they refused a refund because they showed delivered, even after providing info from FedEx.

It was 17.66. Between the two requests, it was 25.00! I spent over 25 hours between calls and chats! I never end chats, so it's all one long one.

I spoke to over 11 senior specialists and over 18 agents. I filed a dispute with PayPal, and several senior specialists said if I canceled the dispute, I would get refunded. Now they still won't refund any of the 2 claims. After about 10 days, they came back and said that there was a problem with me not getting the 4 items and refunded me 8.22.

But they still refuse to credit my balance or refund the 17.66. Now I am getting harassed by 2 agents sending me numerous emails daily about 2 tickets that they say I am claiming missing products, and the 2 orders have just cleared customs. So now it looks like I am just calling and opening claims for everything. I spoke to my sister-in-law, who is a lawyer, and because I asked on many occasions to stop emailing me, that this is bordering on harassment.

I also told her that they say their calls are recorded, and I did customer service for 30+ years, and if a customer requested a copy, we had to provide it. So this last agent, KIT, claimed she was the highest senior agent and that she could not provide me with the recordings of the calls since February when they started denying me anything and taking away any opportunities for promotions and games. She also said that she did not have an address for executive complaints because they don't have any office like that. I know 17.66 is literally nothing to spend the amount of time on this, but it's the principle.

I can't even get price adjustments on my accounts anymore. They took away my Temu points, so all I have is FARMLAND AND TEMU CIRCLE! I want to know why some people are getting refunded and being told to keep the item. Or if they have a problem, they are getting refunds immediately.

I'm thinking that they have my account flagged. I don't ask for refunds. I have only had 2 issues with them since I have been using them, and both times after fighting with them for days, on both accounts, they came back and admitted they were wrong and fixed the issue. Then this week, I returned a lot of items.

They denied 2 refunds because they couldn't find the items in the bag. So, I went around with them for a couple of days, and it was a total of 3.58$. Again, principle. Then I see on my account that it says 25 items returned, and then I clicked on the return package where it shows everything that was in the package.

There were 25 items, including the 2 they insisted were not returned. So, they gave me my refund. I shouldn't have to deal with this or be treated like this, and when I did customer service and they wanted a refund for a small amount, it was cheaper to give them the refund than to sit there and pay me 40.00 bucks an hour to sit there and fight with the customer. I can only imagine what these agents cost Temu to invest over 20 hours just to keep denying me a 17.66 refund.

My question is, how do I get a copy of the recordings, and how do I get an address to write to? Does anyone have any advice? I'm tired of spending the amount of money I do on a weekly basis only to be treated like this.

I appreciate any and all who read this far. Thank you.

This company doesn't uphold its own policies on price matching; everything is delivered in very poor condition, open, defective, consistently very late, and poorly made. Stay away.

Instead, just go to Walmart or Amazon. It's not worth the hassle. You're going to end up repurchasing what you actually wanted from somewhere else because they will send you garbage if they send it at all. Customer service is also a complete nightmare.

This company is terrible. Avoid at all costs. You might as well toss your money in the garbage buying from them. I attached pics of my last purchase for a cat stand for my daughters cat.

Came burnt. It's BURNT instead of actual holes.

They don't care. Do not buy from this site!

I have heard nothing on my complaint. I ordered and paid for a (10lb) bag of Bird seed, I received a (5lb) bag of bird seed.

I requested either send me another (5lbs) and we'll be good. Their response was for me to spend another $7.99 to ship it back for a refund?

So at this point we are at a standoff. No attempt to reconcile.