
Temu
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage delivered to wrong address
I love temu it’s just this time my package was delivered to the wrong address
The delivery I didn't receive was delivered to the wrong apartment number. I don't know where it was delivered.
- No pros all con
- Always order get my package
Preferred solution: Full refund
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Verified ReviewerBad customer service here lately
I have been trying to get a customer service representative. No response; it's like they don't care anymore about the customers. I had two orders that were canceled on me due to a processing error of my payment, and I'm being told to just repurchase the items that they messed up on.
- Have helped in the past
- Have not heled me with this complaint
Preferred solution: I would like someone to pay for the mistake that they made and send me my items.
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Verified ReviewerI am pissed because I'm a disabled senior and unable to get out. I provided pictures and video. ALL I asked for was the 3 missing straps to the brief case I bought or a replacement shipment.
It arrived with the inner and outer packaging sliced open and the packing material in tatters. All of the straps were missing.
Hence, I cannot carry it over my shoulder nor as a backpack, which is why I bought it.
Being a disabled senior, not only can I not get out, but if I could find someone to return it or take me, I'd have to pay more than the bag is worth. Being disabled also means it would be extremely difficult for me to carry the bag by the handle.
- Most products are good value for the price
- Takes way too long to get your stuff and you have to jump through hoops to get a replacement reshipment credit or refund
Preferred solution: A Temu credit so I can reorder the item or just send me replacement straps or a replacement item
User's recommendation: The bag itself is beautiful but rendered useless without the straps considering the extremely long time I had to wait an no acceptable solution offered I wouldn't suggest purchasing it.
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Verified Reviewer |I don not get my order jaket
I ordered a men's jacket in red approximately 20 days ago but still haven't received it. Where can I find it?
Where did you send it?
My name is Dahir Mohamud. My address is 103 E Southland Blvd, Apt 1, Louisville, KY 40214.
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Verified ReviewerCustomer service, quality, company integrity
Temu is always a bad experience. Everything is late, damaged, defective, they don't uphold their own policies of price matching, and they make it very hard to speak to anyone and resolve any issues.
They basically tell you, sorry, too bad.. we make rules up as we go along. Now, please spend more money with the promise of free items, no worries, we will pick what items to give you and it'll always be the cheapest ones, but spend more to get more garbage defective items!
No thanks. Temu is awful and a scam.
Called costumer service. After 1 hour and 20 plus min, I'm still on hold trying to get help, I'm told I'll get a call back, which i won't.
I'll get an email saying sorry we don't care. This site is absolute garbage. I tried the live chat as well. It's 230...i started 1030am...
no help. Temu is garbage
Instead, just go to Walmart or Amazon. It's not worth the hassle. You're going to end up repurchasing what you actually wanted from somewhere else because they will send you garbage if they send it at all. Customer service is also a complete nightmare.
This company is terrible. Avoid at all costs. You might as well toss your money in the garbage buying from them. I attached pics of my last purchase for a cat stand for my daughters cat.
Came burnt. It's BURNT instead of actual holes.
They don't care. Do not buy from this site!
- Pros after what i have been through
- All cons this company is a waste of money
Preferred solution: Full refund
User's recommendation: Avoid! Do not use this company unless you want cheaply made items that take 3 weeks to be delivered in a box that is best to death and the product is broken or defective.
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Verified ReviewerResolved: Hi my name is Kamala Mpenga franchise, am not resive my order
Company fixed the issue and I have been provided with product replacement. I need replacement ordered.
u send my parcel to outside London the post office ce to me i need my parcel Refund ou my reference ,OR 12048****GB
- I send to u my bank payment i pays
- I need my order as soon as possible
Preferred solution: Deliver product or service ordered
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Verified ReviewerI have not received my parcel
I made order since on the 5th Jan and I have not received it till now, kindly treat asap. Thank you.
- Nil
- Nil
Preferred solution: Deliver product or service ordered
User's recommendation: Yea
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Verified Reviewer |I have been ordering a lot of stuff from Temu, and I would like to share experience.u.
I have been purchasing a lot of items from Temu. I've ordered quite a few clothes for my granddaughter and the material is different than what it looks like in the pictures.
The prices are reasonable, but I noticed that some items are not what I was expecting. I ordered a wired Xbox controller which was basically the same price as on Amazon and it lasted a less than a week and I have to return it. They have been good about returning things actually they have let me go ahead and keep the items that I was not happy with which really surprised me. The thing is every time you go on their site or open up one of their messages it's always about playing a game and getting 100% off or all kinds of coupons or getting things free.
And every time I think I'm getting these things free there's some kind of catch where I've only gotten a couple things for free All the other items that I'm supposed to get for free kind of like disappear or they tell you now you have to buy more stuff in order to get the free things which I don't understand it doesn't make sense to me and if I've won all these coupons from purchasing so many things then why aren't they using them toward my orders??? I think that's totally deceitful. It's their way of keeping you purchasing things!!! And it works but was really *** me off is that I think I'm going to get all these free things and I have made a lot of purchases and I don't get them.
Some of the items are really cheap they're all made in China and I ordered a basketball. The picture they show was a glow in the dark basketball but the picture shows a basketball hoop so you think you're getting the hoop and the ball and all you get is some little ball that isn't even blown up that was not worth the amount that I paid for it. Another item was a warming dog pad. I thought I was getting an electric type dog pad but when I got it all it was some fuzzy material with some silver insulation stuff.
That's pretty funky!! Make sure you read the fine print of what you're ordering!!
User's recommendation: Make sure you read the fine print of items that you are ordering
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Verified ReviewerResolved: Double payment
Company fixed the issue and I have been provided with apology.
I paid for an order with my debit card after I couldn't get afterpay to take my information and then later discovered that after I pay with my debit card after pay had took out a payment for the order if I had already paid for.
I made an order yesterday and tried to use Afterpay, but it wouldn't allow me to do so. I then used my debit card instead, and later on, I realised that they had charged it on Afterpay even though I had already paid with my debit card. So, I've been charged twice for it.
- Very reasonable prices i use them every chance i get
Preferred solution: Full refund
User's recommendation: Since I've already paid with it for my debit card I would like for you to refund my afterpay account what was paid after I made my debit card purchase
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Verified ReviewerRefund
Temu quietly knows about the *** crooks they allow to have a store under the Temu umbrella. They claim to guarantee your order, but that's a lie because I placed an order on January 4th and the package hasn't been shipped.
It's now January 12th. In fact, the store that stole and robbed me has closed down, which is a sign of theft.
- Cheap products - difficult to reach a human
- High prices after 1st purchase
- Thieves open stores take your money and close them
Preferred solution: Full refund
User's recommendation: Don’t order from them unless you know you’ll be robbed 50% of the time
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Verified Reviewer |This company is a total disaster. They do not stand behind their products. Customer service sucks and they don’t care about the consumer.
I called because I needed an item returned before I received it because its too big for me to handle and I didnt want it delivered and I would have to try to get it back to UPS and she said that was no options for that and that she couldnt do anything about it. I have to wait until I receive it, which is the reason why I called.
I didnt want to have it delivered to me and I cannot handle it And get in touch with the UPS person to return it so I have no other alternative but to just let it stay here and I dont get my refund and thats just totally unacceptable with a company that dont even try to help you. They just want to get your money to me is scamming you.
User's recommendation: My recommendation to future customers is beware if you order something this company is not gonna try to help you send it back. I’ll get you a refund. They will want you to keep it and they’ll give you half price back which is not always acceptable. So beware. By the way, they don’t even send you proof of purchase or a receipt in the email so you have no way to determine that they have sent it until you get a tracking saying that it’s on its way. I have no receipt for my order so therefore, I cannot verify that it was sent until it’s too late.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
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Verified Reviewer |I have to Call them during regular service hours.
Checking if TEMU SENT OUT ADDITIONAL ORDERS OFF MY DIRECT SSI ACCOUNT OTHER THAN THE 5 Bottles I GOT OF PARFUM?
User's recommendation: Make Sure You Are Following the Correct Time Zone.
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Verified ReviewerReturn delivery items
Stop sending wrong items, wrong sizes not the first time, need someone to be accountable for these mistakes I love your products but you keep making senseless mistakes.
Preferred solution: Full refund
User's recommendation: Beware
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I used to think it was kind of a cool site lots of stuff to buy but till they screwed me on a order that that parts me in the paying for and you mean to I hit a button and then when I got it I sent it
Well the company knows darn good damn well that I sent it back they didn't denial about it but keep on escalating me to the relevant team member about 70 different times I've talked to a 70 different people and then I'll keep throwing me on the back burner they will not send me my money it's mine illegally it's mine they have that I never got their product there's no reason they should not return my money they say there's a chargeback on the car that I had removed because I had to dispute it but then they said if I took the dispute off and the charge back that they would issue me my refund and they still have not.
User's recommendation: I used to like shopping there until this incident and I couldn't believe that million dollar company gave me such a hard time about getting $165 back
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I never received my item
bad experience
If I buy something from you and we give it to a company for delivery, if the customer does not receive it, it is our job to follow up with the delivery company to know if the agent has really delivered, if it is delivered to another address that is not mine, it is Temu's responsibility to find the product or refund my money.
In the photo provided it was delivered to a wrong address 17B
m door is 15G
- There are many cheap products that make it easy
- For people to buy them often
- I never received it but on amazon i went to buy another tablet to give my child as a christmas gift
- But what i encounter as a disadvantage is that because bought a tablet for my child for christmas
Preferred solution: Full refund
User's recommendation: Return my money back to my account
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Hello, Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your patience.
At Temu, customer satisfaction is our top priority, and we’re committed to continuously improving the quality of our service. We understand your concerns and want to assure you that your feedback has been forwarded to the relevant teams for further review and action. We encourage you to reach out to us again through the live chat on the Temu app or via Temu.com, so we can assist you directly and work towards resolving your concerns.
Thank you for giving us the opportunity to improve and serve you better. Best wishes, Temu Team