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Junior Reviewer
Resolved
2 comments
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4.4

Updated by user Aug 18, 2023

Company fixed the issue and I have been provided with settlement agreement.

Original review posted by user Aug 14, 2023

PLEASE AVOID TEMU!!! They use a shipping company that does not deliver packages and even loses the packages!!

They use ONTRAC and ONTRAC is a fraud and a scam!!! when you call Temu customer service they try to help but they just cant!! there is no way to contact ONTRAC!!! they use a texting service that can be difficult for a disabled person!!

ONTRAC does not have a human to talk to!! TEMU has no way of contacting them either this is a huge RED FLAG for TEMU and ONTRAC!! do not go through what i did you will never get what you ordered!!! save your hard earned money shop elsewhere!!!

I waited for 6 hours outside in a wheelchair in the scorching heat for a package that would never come!! They claimed that delivery was made but its a lie!!

I have many witnesses that can help me prove ONTRAC never showed up to deliver a package!! DO NOT SHOP TEMU AND DO NOT TRUST ONTRAC!!

User's recommendation: DO NOT SHOP TEMU!! DO NOT TRUST ONTRAC!!

Monetary Loss: $67.

Preferred solution: Deliver product or service ordered.

Temu Pros: Good prices and good items.

Temu Cons: Use a fraudulant and scam delivery service ontrac.

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Jasmeet Jcv

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality.

If you wouldn't mind sending your order ID and a screenshot of your review details to me at https://***/AHyNhQvNXVA, I would be happy to look into this issue for you right away. Best wishes, Everly

Nancy J Enm
reply icon Replying to comment of Jasmeet Jcv

The issue has been resolved I got my order finally!! I will take down the review now sorry I forgot to remove the review after getting my order

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