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Updated by user Aug 18, 2023
Company fixed the issue and I have been provided with settlement agreement.
Original review posted by user Aug 14, 2023
PLEASE AVOID TEMU!!! They use a shipping company that does not deliver packages and even loses the packages!!
They use ONTRAC and ONTRAC is a fraud and a scam!!! when you call Temu customer service they try to help but they just cant!! there is no way to contact ONTRAC!!! they use a texting service that can be difficult for a disabled person!!
ONTRAC does not have a human to talk to!! TEMU has no way of contacting them either this is a huge RED FLAG for TEMU and ONTRAC!! do not go through what i did you will never get what you ordered!!! save your hard earned money shop elsewhere!!!
I waited for 6 hours outside in a wheelchair in the scorching heat for a package that would never come!! They claimed that delivery was made but its a lie!!
I have many witnesses that can help me prove ONTRAC never showed up to deliver a package!! DO NOT SHOP TEMU AND DO NOT TRUST ONTRAC!!
User's recommendation: DO NOT SHOP TEMU!! DO NOT TRUST ONTRAC!!
Monetary Loss: $67.
Preferred solution: Deliver product or service ordered.
Temu Pros: Good prices and good items.
Temu Cons: Use a fraudulant and scam delivery service ontrac.
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