Anonymous
map-marker Miami, Florida

Temu delivered India Patna Bihar pls confirm to me

Pls confirm to me your company delivery in India Patna Bihar or if you call me My no I call so many times toll free no but customer representative not attend phone only voice mail
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Crystal W Ojq

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Verified Reviewer
| map-marker Austin, Texas

My package is missing

I am not satisfied with temu at all. I made a order with temu I was at work at the time of the order being delivered, when I got home I didn't see my package anywhere. Contacted temu and they said I could not get a refund or reorder and that my ticket was closed. They said they did an investigation, but how?
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User's recommendation: Do not order from temu unless you are home all the time.

Ronald K Ufz

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Verified Reviewer

Shipment received was received damaged

Temu - Shipment received was received damaged
Upon removing the containers from the box I cut my finger on broken glass. The 5 1/2 x 5 1/2 and 5 x 3 1/2 containers were broken. Please send replacement. Have a picture of the damage if you require it.
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Preferred solution: Replacement of broken glass containers

User's recommendation: Can’t say at this time. Need to .see how they respond to my message.

Christina E Mlh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Never received my package would like a refund

Temu - Never received my package would like a refund
I got an email stating that my package was delivered to my house but it was not in my mailbox or anywhere surrounding my house I also called family and checked with my neighbors and nobody got my package I've never had an issue with timu delivering it to my house until now I hope that we can get this resolved and have a refund or product sent to me thank you for your time
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Loss:
$17

Preferred solution: Full refund

Keenen Csf
map-marker Ottawa, Ontario

Received items that weren’t mine

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Great service to solve the problem. Always impressed with dealing with Temu. I place an order at least once a month and will continue.
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Anonymous
map-marker Bristol, Tennessee

Representative was helpful

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I had trouble with my order there was missing parts as I was searching to show representative I noticed there had been items charged in which I thought they were out of stock
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User's recommendation: Yes rep was helpful

Cristina T Non

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Verified Reviewer

I want to cancel my order. And I want to know why’d they keep on withdrawing money from my account.

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I need to find out wheres my order and ti stop from taking money from my account . Bcoz they wont stop taking money from your account!!!
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Loss:
$100
Pros:
  • Low price
Cons:
  • Merchandise can be damaged during the shipping process

Preferred solution: Full refund

User's recommendation: Not to order from Temu!!!

1 comment
Jasmeet Jcv

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality.

We recommend that you reach out to us through Temu.com by clicking on the "24/7 Support" link in the upper right corner of the screen, or on the Temu app by clicking on 'You' > the 'Headphones' icon > 'Contact us'. Additionally, you can also consult our Help Center for the latest answers to common questions: https://***/support-center.html .

Linzy Smk
map-marker Orlando, Florida

Notification about my order

Two orders that my bank statement shows the money has been taken out of my account but I see no one no orders in my account their orders were made on January 21st and the money was taken out of my account should I say January 21st but I have no notification that I have any orders in my account on my damn you account.
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User's recommendation: You tell me

Ramona R Zwt

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Verified Reviewer

Need answer on a recent order.

I didnt ok that order to go threw for 99.00 out of my account!!! I need it back asap !!! U will never get my business again !!!
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Loss:
$99

Preferred solution: Full refund

User's recommendation: Don’t fick with y’all !!!!

John H Tnw

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Verified Reviewer

Complaining

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I ordered a number of items which come to nearly £60 but the items they delivered had missing purchases and I was refused to make a complaint about it and was refused replacement or refund
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Loss:
$57
Pros:
  • Cheap
Cons:
  • Not helpful and rude staff

Preferred solution: Full refund

User's recommendation: Stay well away. If it's too good to be true it is.

1 comment
Jasmeet Jcv

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality.

We recommend that you reach out to us through Temu.com by clicking on the "24/7 Support" link in the upper right corner of the screen, or on the Temu app by clicking on 'You' > the 'Headphones' icon > 'Contact us'. Additionally, you can also consult our Help Center for the latest answers to common questions: https://***/support-center.html .

Christy L Cnv

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Verified Reviewer

Joshdaniel3193@***.com

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Original review Jan 27, 2024
I placed an order this morning of four items on temu & it charged me twice for the same item. It was a slipknot cover but I only wanted one. It charged for two & took the money the 2nd time out of my account also
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Loss:
$10

Preferred solution: Just the one item taken off before it's shipped

ROSEMARIE P Ezi

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Verified Reviewer
| map-marker Washington, District Of Columbia

I do not have a complaint. Please read below more details!

Temu - I do not have a complaint. Please read below more details!
Sorry but I dont have a complaint. I just want to return a sweatshirt that I received yesterday as it is too small. If you would please send me a return code for usps to print a label, I will return it promptly. Thank you!!
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User's recommendation: Absolutely a great company!

Anonymous
map-marker Gresham, Oregon

I don't see the Coat and Gloves that I ordered

I have screenshots of the coat and Gloves I ordered and bank statements. But the app is not showing them. Neither is UPS. The tracking number is 1ZC6K533YW2893****
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Mekka B Lgx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong package was sent

Wrong items was shipped to me for my wedding not what I ordered I need for Temu to give me a Temu credit so I can order the correct items and I need them shipped ASAP for my wedding in 2 1/2 weeks thank you please.
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Loss:
$51

Preferred solution: Full refund

User's recommendation: Make sure your package is correct

Raven D Fnv

It charged me for something twice and I don't know what

When I went to go check out it changed me once then charged me again because it took it off my card twice I would really appreciate it if I got my money back as soon as possible. I need my money back.
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Loss:
$36
Pros:
  • It really cheap
Cons:
  • It takes your money

Preferred solution: Full refund

User's recommendation: Don’t buy anything from temu and if you do be careful

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