Temu
Reviews and Complaints
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Verified Reviewer
Authorized orders
I never played these orders. I was on the hospital, and I'm been trying to cause so many times and nobody, since did they be able to help me? I was talking to somebody on the phone and the phone got disconnected
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tzaneen, Limpopo
[US_DRIVERS_LICENSE_NUMBER]****943 I ordered this on the 4...
![Temu - [US_DRIVERS_LICENSE_NUMBER]****943 I ordered this on the 4...](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/23/temu_us-drivers-license-number-943-i-ordered-this-on-the-4-202605237224559_b90d-gallery.jpeg)
Stop using Temu
ge260507****943
I ordered this on the 4th of May, and it's been with GFS courier services and out for delivery since the 14th of May. I still have not received it.
What is really happening?
Everyone is complaining. What is worse is how they respond to you.
- Stop buying at temu if they do not look after their customers
Preferred solution: Deliver product or service ordered
User's recommendation: Please do d use GFS for my deliveries. I never experience this in other courier service. What is when you call you don't get direction, no hope no turn lead times, you must just indefinitely. This is pathetic.
Hello, thank you for reaching out and we apologize for any inconvenience caused. We care most about customer satisfaction and are always striving to improve.
Please contact us with more details via Temu.com or Temu app live chat so we can assist you further. Best wishes, Temu Team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou said that my parcel was delivered to me and I have not received it
I would like to get a replacement for my parcel because it was left at my front door and I left a message to say if no answer, please leave it in my shed out my back garden, and it wasn't there. I haven't received the parcel.
- Good price and mostly good quality
- Very good company for the price of the items that are available
- Could be more available for phone calls and messages
- Need to be more available for customers
- Are not very helpful with issues with their company delivering parcels
User's recommendation: Be careful when you get a chance to get a parcel from this company because they have said they delivered my parcel and it wasn't there' and I left a message to say if no answer please leave it in the shed and then I can't even get a replacement or even a phone number so I can talk to someone about the troubles with my parcel
Hello, thank you for reaching out and we apologize for any inconvenience caused. We care most about customer satisfaction and are always striving to improve.
Please contact us with more details via Temu.com or Temu app live chat so we can assist you further. Best wishes, Temu Team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective item
The item I received was broken inside the package. I am very disappointed because it was for my granddaughter's prom.
- Not being able to speak to someone but a recording
Hello, thank you for reaching out and we apologize for any inconvenience caused. We care most about customer satisfaction and are always striving to improve.
Please contact us with more details via Temu.com or Temu app live chat so we can assist you further. Best wishes, Temu Team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spring Hill, Florida
I want to talk to a human being regard my current order status
- Spent 90 minutes waiting for support and could not reach a supervisor.
- The agent hung up twice; no supervisor; FTC complaint mentioned.
They have not provided a satisfactory answer to my concern. They gave me a complete lame solution that is NOT acceptable to me.
They did not resolve my problem.
I AM NOT SATISFIED. THE ISSUE IS STILL UNRESOLVED TO MY SATISFACTION!!!!
Having being hung up on twice in these 90 minutes of worthless Customer NO Support!!!
I am giving Temu until 12:00 noon on Wednesday, April 22, 2026 to contact me on my cell phone which is listed in my conversation tonight & they must fix their Bull Crap lack of customer service or I will be contacting the Federal Trade Commission to file an official complaint regarding this matter!!! Get it in gear Temu before you get hit with this MAJOR action by the FEDS!!!
- This company is made of thieves and liars
Preferred solution: I want this fraud of a company to send me the discounted items passed on my current & past purchases!! What a failure of a company who doesn't give a crap about their customers!!
User's recommendation: Stay the *** away from this company!!! They SUCK!!!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused.
Please message us with more details via the live chat on Temu.com or the Temu app using this link: https://***/NWGRVrrOSMA.
We can assist you further. Best wishes, Temu Team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems With Their Delivery Couriers and Drivers
- Delivery marks orders as delivered to the wrong address, refunds are not issued with proof, and drivers can be rude.
I'm very frustrated with their choice of delivery service. I love shopping on here, but it's always hit or miss.
Mainly having my orders marked delivered even with the wrong address. I can't get my money back if the wrong delivery is made by SwiftX and GoFo, even with proof of the order's correct address! It's very frustrating and it's a hassle with SwiftX especially!
The pic on the left is not my address even after time and time I show my correct address in the two pics on the right. Once I contacted a driver from GoFo, he sent a delivery pic as proof and he yelled and cursed saying he wasn't coming back even if it is the wrong address!
- Great selection and prices
- Fed x
- You cant choose your courier
- Ups
User's recommendation: Track your order constantly and continuously!
Hello, thank you for reaching out and we apologize for any inconvenience caused. We care most about customer satisfaction and are always striving to improve.
Please contact us with more details via Temu.com or Temu app live chat so we can assist you further. Best wishes, Temu Team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent items w/o consent and charged me!
They try to get you with spin the wheel. It's such a rip-off, and they won't let you off.
But I did find a way and canceled my items. At least some! One of the items they changed the cost, and I didn't sign off. They charged me.
My company is fighting that one. Then they sent me one shirt, which took forever, and it was ugly!
- Some good bargains
- Some are not even worth the small price such poor material
- Bad and long delivery
Preferred solution: My credit card is getting declined
User's recommendation: They are not what they were in a beginning, in the photo you can’t tell but the sleeves are frayed and just hanging.
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience caused.
Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have credit that have not been refunded
No help need to talk to a person not by texting tried calling a real person it was not possible it takes you back to texting
I don't like to fact that I have to pay $5 to check the computer tech for information or $40. to become a member this is the reason I didn't want to be a customer temu doesn't refund back to your bank account they give you store credit it's not fair because it gives you an option back to bank account or store credit
- Pricing is goo
- Did not give me the option to choose a different account number
Preferred solution: Full refund
User's recommendation: Temu isn't fair with with refund they keep money as store credit
Hello, thank you for reaching out. We're sorry to hear how frustrating this experience has been.
Please be assured that Temu's official customer service is always free of charge.
For assistance, you're welcome to contact us through live chat on Temu.com or the Temu app so we can assist you further. Best regards, Temu Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReund you messed my order 6
refund I was disconnected , I was speaking with a representative and she could not hear me I really need my refund today
- In-between
- Always take money they should not take
Preferred solution: I only want a refund for what I didn't order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbiana, Alabama
I placed 2 orders at different time for...
- Two orders were incorrect.
- Refund for one return was $8.26, not $15.
- The latest order had 4 bags of Christmas items expiring this month.
i placed 2 orders at different times for mixed candy but didn't get the correct order. i did a return on 1 order but only got $8.26 and didn't get the $15.00 credit back.
so i placed another order.
i just got that order; they sent me 4 bags of Christmas [PERSON_NAME] and they all expire by the end of this month. please fix this or you will lose a customer.
- Have been good until the last 2 candy orders
Preferred solution: Full refund
Hello, thank you for reaching out and we apologize for any inconvenience caused. We care most about customer satisfaction and are always striving to improve.
Please contact us with more details via Temu.com or Temu app live chat so we can assist you further. Best wishes, Temu Team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel.Order
I was going to the cart to see the total and temu processed the order I wasn't ready to order yet please cancel order
Preferred solution: Full refund
User's recommendation: Depend on who this is handled
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Resolved: Wrong size comforter
Twin size comforter delivered, queen size needed and only sent 2 items but should be number in queen pkg.
- Need to beable to enlarge pictures to veiw in those free order you offer
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Resolved: Damaged dog stairs
Listened and resolved my issue in a very quick manner.
Delivered broken. Given a refund to the original payment method. I am sending pictures to show the broken side pieces.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perryville, Missouri
I continue to follow the rules and yet...
- Promised $1500 in products multiple times but not delivered.
- Demands all won gifts, including the gray recliner, with text or email confirmation.
I continue to follow the rules and yet you find a way to not give me the special pricing. There is no way you can stay in business with these prices.
Let me put it this way: you have promised me $1500 in products 5 times, and every time you have found a way to weasel your way out of it. I have looked and wrote down all of the laws and regulations you have broken. I'm angry because of the way you have treated me: the lying, the stealing of the gifts I won. What do you think the attorney general is going to do when I spell out all of the laws you have broken?
What I need is all of the same gifts that I won and picked over and over, including the gray recliner I have won and even wrote to you about. It is the gray one with a total price of $202. I'm not bluffing; I'm mad. I expect a text or email from you agreeing to send me what I have won very soon as well.
You know that I am well within my rights to demand this. I'm waiting!
- Cheap prices
- Good luck on getting what you won
Preferred solution: Full refund
User's recommendation: Watch your back and your front. They wrote book on how to not give you whatever is due to you.
Agree they will weasel out if there’s a crack. Now, their coupons are attached having spend a high dollar amount. I mean I’m a crafter but I don’t need $300 worth of stuff just to save $50!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Porter, Texas
Why can't I use my credit
My credits are frozen. This is the second time I have had trouble with my credits.
Last time they just disappeared a little at a time. Now they ate frozen.
- Cheaper prices but games and products can be deceiving
- Games and products can be deceiving
Preferred solution: Full refund
User's recommendation: Be careful playing the games
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