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Gary L Qyu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Duncan, Arizona

I ordered a pair of cowboy boots and was sent women’s shoes instead. I sent the shoes back weeks ago and still haven’t received the boots

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Temu - I ordered a pair of cowboy boots and was sent women’s shoes instead. I sent the...

They could send the right item or refund me for the boots! Please get this straightened out. This is my first time ordering from Temu and I will never order again if I don’t get the boots I paid $40+ for!

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Loss:
$43
Pros:
  • Fast shipping
Cons:
  • Delivered wrong package

User's recommendation: Would not recommend until I get my boots

Autumn B Jqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

On a memory ring and a nana ring that I ordered

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Temu - On a memory ring and a nana ring that I ordered

Find out where my stuff is that I paid for, and they aren't sending it. I would like to get all my stuff, and I probably won't be buying anything else from y'all.

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Preferred solution: Deliver product or service ordered

Donna H Xsw

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Verified Reviewer

Wrong size

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Temu - Wrong size

The call did not go through. This is the third time I got the wrong shoe size.

I would like to exchange them for the correct size.

Please send me the information so I can do so. Thank you.

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Pros:
  • Nice items
Cons:
  • Hard to get to a customer service representative

Preferred solution: The correct size shoe

User's recommendation: Be careful when ordering shoes. You may get the wrong size. It is difficult to contact Temu and to resolve your issue

Lucy G Ezt
map-marker Cranston, Rhode Island

Never received my refund of $217

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Temu - Never received my refund of $217
Temu - Never received my refund of $217 - Image 2

I paid for a machine that puts designs on shirts, mugs, etc. I paid $217, and the bank that I am with saw suspicious activity, so they put a block on it.

I had to get a new card, and I called them and told them about the new card. They said they couldn't do that, but they could send a check. So instead of receiving a check, they sent it to Affirm. I called Affirm, and they said there were no payments of $217.

There are so many things I bought for this company.

This is the least that I expected. Don't buy big items if you are going to return them because your money will disappear with this company.

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Loss:
$5000
Pros:
  • Small portion of what they sell ok
Cons:
  • How bad the lead smelling paint on the products
  • Money back

Preferred solution: Full refund

User's recommendation: Watch out for your returns. Make sure you get your money back right away.

Brandy S Gvq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Foley, Alabama

Their incompetence

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Temu - Their incompetence

I placed an order through Affirm. Paid Affirm off the next month.

They froze all my cards for 3 sites of affiliates. The other sites have been trying as well to fix this. They can't, and I can't get a human; just 'we understand,' nothing fixed and no one to get help from.

I attached my bill, $13, paid in full receipt. I'll keep you updated.

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Loss:
$123456
Pros:
  • Price
Cons:
  • I just told ya

Preferred solution: My account unfrozen

User's recommendation: Dont expect anything without paying dearly

Elizabeth J Ifz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Huachuca City, Arizona

You have the wrong address

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Temu - You have the wrong address

My address is 2279 N Evans Rd

Huachuca City. I got 10 free items but never got them because you had the wrong address.

I don't know if it was my fault or Temus.

But until you correct address I will not be using your services. Correct address is {{Redacted}}

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User's recommendation: Get the correct address

Anonymous
map-marker Pittsburgh, Pennsylvania

Temu - Review in Auctions and Marketplaces category from Pittsburgh, Pennsylvania

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You took money off my card to I was looking several times on their ad for a particular item they sent me a text message offering me this item for a certain price at discount I ordered it and went to their ads a couple days later when I and I cuz I was debating I knew that they were shady bathing business practices cuz I have been told but then some people said okay but I wanted this item they wouldn't let me just order the item you know they started telling I had to get four gifts before and I do it completely before I can finish the process I tried to say okay that I did not want to do this and I just stopped and somehow the only last two items the cheapest items and something I only ordered and they insisted that I had to do it and I stopped even before I even picked the little books and I said I don't want nothing I want just my item and they said no you get a free gift you got to have your free gifts you need your free gifts you got to do that do that and I didn't even and then they took and went ahead and processed the order and I did not want it I just wanted the one item I said I might have bought one more but it was such like aday I want it put back on you took money off on the 28th I hadn't used your service and months and when you took it up on the 28th I said oh well I forget it I don't even have Paramount plus still downloaded it on my computer okay and then you go and take my last $13 today give me back my money I didn't want it you took money off that card what they do that right you piece of *** and this is been the worst experience I've had it ever ever you don't treat people like that you traded me and it was all like on it was all the kind and it was never about what I wanted you didn't have to offer me nothing you didn't have to bother me if you didn't want to do it but you had no right to steal from me you had no right to took me through all this trauma you had no right to treat people like you did nobody should ever be treated like this so you can make a dollar that's disgraceful you owe me apology you owe me back my money today and you are such cowards. I don't even want to get the price I thought well at first maybe it's just you know my mistake and they have already ordered it I couldn't even see what they had ordered for me or not except for the two bucks is the only thing and I kept saying and I'm like how could they just put the two bucks I ordered three things birthdays and a couple coin things by paper like you know a couple dollars and they didn't get any of them but the two bucks okay it's not about the price it's about what you put me through I mean all that you lied to me you said that you're the one that got me get on here then you don't feel like you have no responsibility I don't care about policy you said I can get it why did you lie to me does your policies it's okay to lie to me if I fall for it and you take my money and put something down that I don't want and you do it and put all them games like you put on then you can trick somebody and you can still so much money off of so many thousand people and that's okay that's okay to you because you're maybe a hundred thousand today or more but that's okay you just want 3 hours of my life I'll never get back and you had the hand that you can call you that's why you do this you set people up and you do it so you can steal you might not do it everyday but you do people don't buy this I swear I'm going to call my lawyer and he's very good lawyer I don't have to pay him to get on this he can check and find out this should be criminal I didn't ask you you text me I don't know how you even got my number I don't know how you got my number and it's not right I got to sit here and have my bank card open so I can get anything to do anything and I feel bone I feel unsafe and you're making me feel that way and you I can't change nothing until I get my money back this is wrong how do you think this is senior citizens and I'm going to call tomorrow the attorney general on my state I don't care I'm going to bow a grievance against you I promise you I will do it I promise you I will do it

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User's recommendation: Do not take the chance people go somewhere else that you are not going to be stolen from and treat it so recklessly they knew when they did that it was all a setup they totally sent me up and deliberately made me pick two bucks I mean I didn't want the books but saying I had to have a gift I didn't want four gifts I didn't want it I just wanted my package I don't get that many treats and that was supposed to be mine I want to pay for it I would have done it with you please people do not order from these people do not let them think that they can treat people like this and keep getting by with it there's a lot better places to buy your the things you need and want do not buy from this ad yeah I don't

Featured
Patricia C Rxw
map-marker Vidor, Texas

Because one of your heating pads burn my couch.

Temu - Because one of your heating pads burn my couch.

It woke me up because something was getting hot.

The heating pad has holes in it where it caught on fire

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Loss:
$1000

Preferred solution: Well, I can't used heating pads now. I afraid to so I can't easy my back from pain. Plus I brought i think 4 of them. They quite working. I text to ya'll you just said there's nothing you can do

User's recommendation: No I wouldn't.

1 comment
Jasmeet Jcv

Thank you for reaching out, and we are sorry for any inconvenience. At Temu, we place a high priority on product quality and consumer safety.

Rest assured, we take your concerns seriously. Please contact our customer service via the app or Temu.com with further details, so that we can swiftly investigate and resolve this matter for you

Cherlyn D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Davenport, Iowa

Reimbursement 100.00. I want cash back.

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Temu - Reimbursement 100.00. I want cash back.

I have submitted orders before this incident and they mail to me over a month later with incorrect items or the wrong sizes. This had me doubting whether to buy from them again.

I was willing to take one more chance due to the items were favored and I desired them. When I visited that cite again they offered me an 80.00 reward which they sent to my Pay Pal account to pay for the order. However when the order completed they charged me 110.00 instead and asked for credit card payment, and ,I complied.

But, I asked why since I had money in Pay Pal to cover the payment. Never received to date the items, Pay Pal credit, or my credit card payment returned.

Cherlyn Davenport.Temu host deceptive practices

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Chiquitta J Gke

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Verified Reviewer

Bad service

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Temu - Bad service

I have been trying for 6yrs but they don't replace you have to go through another to send things back they only what to give $5 for partial payment no matter how much you spend and don't bring package to door they leave it anywhere and say it's delivered and no free gifts or money in the games

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User's recommendation: Do better

Craig S Bxn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Order (#$PO-012-008****628351****)

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Temu - Order (#$PO-012-008****628351****)
Temu - Order (#$PO-012-008****628351****) - Image 2
Temu - Order (#$PO-012-008****628351****) - Image 3

Hi it's Craig Secombe, I received an email from Temu yesterday stating that my order is on temporary hole because there was something wrong with the transaction amount well I want to tell you that they charge me too much for the order and they send another email starting to me that I've got 150 dollar withdrawal credit but they still charging me so I want to hear from someone instead of getting emails I want to talk to somebody from Temu you please. I would like to get a phone call 0474 24* *** please because I'm not paying anymore money thank you.

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Preferred solution: I would like someone to call me back please

User's recommendation: To talk to the customer on the phone

Paul B Qlb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They have jeopardized my accounts, and making 64 unauthorized transactions ranging from 20 cents to $7.30 for over past week. I've called 22 times, sent verification emails where it is blatantly frau

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I've called 22 times this last week, showing proof of 64 unauthorized charges on my account ranging from 20 cents to $7.30. They are completely unprofessional!

They all say the same thing, 'I'm sorry, sir, for this inconvenience. I can totally understand your frustration, and I would be too. But rest assured, sir, I'm here to fix this problem. I'm going to expedite this situation to upper management!' and zero call back!

Straight crickets! The site is so scandalous; it promises and bait and switches with make-believe prizes. For instance, I've been at 99.99% of a particular goal for 7 months! Initially, they throw the coins you need to achieve the goal at you...then haha you could sell your soul, and zero coins!

I've spent quite a bit of money for my kids to get random stuff, some actually impressive quality...but then sometimes literally we've received broken pieces of plastic!!! No refund! Then, when I followed up with them after sending pictures of broken pieces, which have happened 6 times, they say I'm now out of warranty and time frame for the return, even though I addressed it immediately at the time it was delivered!!! I don't know how this company stays afloat and who in God's name is running the scandalous *** show, but beware!

If you buy from them, randomly you'll find charges of 20 cents, 50 cents, and $7.30 on your accounts! They have millions of customers; I'm just one, but they robbed me 64 separate times!!! There's no possibility that I'm the only one!

No wonder they sell things so cheap! Cause they straight up pick your pocket after they sell you broken plastic!!!

View full review
Loss:
$1000
Pros:
  • Some good quality
Cons:
  • Terrible customer service and fraud and steal your bank information

Preferred solution: Full refund

User's recommendation: Watch your card transactions, watch your back, and don't think for a second they'll EVER CALL YOU BACK!

2 comments
Jasmeet Jcv

Hi! All Temu payment links are PCI-certified and we work with major payment providers to protect your financial data.

If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your bank immediately to report the issue and seek assistance. For any questions, feel free to reach out to us anytime.

Guest
reply icon Replying to comment of Jasmeet Jcv

Temu may not be the one generating problems with customers accounts. I used PayPal to make my purchases via Discover card from Temu.

I received a bank notice that my "bank account" was overdrawn. PayPal, after many calls to both my bank and Discover Card, had been taking funds directly from my "bank account" for purchases I made from Temu.

There was a valid Discover card as the primary way I wanted to pay for purchases, and there was definitely NO permission given to either Temu or PayPal to take funds from my bank account. I have ceased doing business with PayPal and recommend other people review their accounts.

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Tyliyah Saz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pretoria, Gauteng

Refund

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Temu - Refund

Am bought pairs of shoes,I never received it.can you please refund me cause I need to buy Christmas shoes for ma children please it's pain

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User's recommendation: Refund please

Dave S Ynz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lieter

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Temu - Lieter

My litter case stickers were upside down. I would like to get credit back for them. Please call me so I can get more stuff.

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User's recommendation: Make sure you don't put sticker upside-down

Derrick M Efj
map-marker Troy, New York

Didn't receive my free gifts

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Temu - Didn't receive my free gifts

The reason that I ordered, because of the free gifts mentioned after I ordered, I haven't received any free gifts as stated in the promo, I've been a loyal respected customer since 2013, and don't appreciate the false advertisement just so you can have my loyalty and funds!

The situation is, I picked out my gifts, make a purchase and the gifts are mine, in doing so, I made a purchase of $58.89, where's my free gifts?

View full review
Loss:
$60
Cons:
  • Disappointed kids
  • Lost money
  • And feeling like i was scammed

Preferred solution: Deliver product or service ordered

User's recommendation: Don't purchase from Temu, because they lie about the free gifts to get your business