Temu
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damaged item
Some black plastic was stuck to a figurine and I couldn't get it off. I sent an email through PISSED Consumer and Temu took care of it right away. They gave my money back and told me not to bother sending the figurine back.
I received the kangaroo see hear and speak no evil figurine. The one on the left has something black adhered to him and I can't get it off. I want a replacement or my money back.
- Replace goods as requested
- Replace goods as requested
Preferred solution: Full refund
User's recommendation: Temu is normally perfect but this time I got a damaged item.
Atlanta, Georgia
Refund
I am getting a refund I didnt receive the item stolen from front door I have nothing further to say to say it was a struggle getting my refund
Brookhaven, Mississippi
I ordered clothing, before the last two items, i had around $60. Or $ 70 dollars on my card. What happened to the item that i ordered and the rest of my money?
I ordered items clothing before the last two items thats shipping and showing, and also i had $60. or $70. Dollars on my credit card so what happened to the rest of my money and the other items i ordered?
San Jose, California
I didn’t receive my order. O rating.
The free items of extremely low quality came, but I never received the items I actually paid for. 0 rating!
User's recommendation: This site seems like a scam to me.
Dallas, Texas
Misunderstanding in ordering
To see why you holding 80sumph dollars when my order was 21 dollar and some change and when I was ready to pay it said 32.00 .what's going on
User's recommendation: I still love Temu and will be ordering again
Norman, Oklahoma
Return authorization
Item double shipped trying to get this straightened out get this one straightened out, but I received a call this morning that some stranger is trying to use my credit card and I only have trouble with this when I order from Temu and I not the only one my i information is not to be sold shared. I stopped buying from Temu because of this.
and Im really not a *** customer just concerned right after our order was placed then my card was useless somewhere which is only place I used it somewhere. Somehow I just need to know what to do about this other item come in. I need a number to send it back. Do you need to call me back with the number I got this thing and now I cant get no further.
I cant talk to anybody.
Whats the deal? I know Ive got over 100 Internet right now so process it Im done.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return
Good experience with customer service. Nice and right to the point. I will return my item with the label they provided, with no problem.
- Easy to get
Preferred solution: Full refund
Houston, Texas
Uses a terrible delivery service. Should stick to UPS, USPS, or Fedex
Delivery company says your package was delivered when it was not. Does not contact you. No pick up option.
West Dundee, Illinois
Did not mean to order
I was trying to go back to the previous page and instead it placed the order which I was going to cancel. We are currently awaiting a refund.
User's recommendation: Be cautious
Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.
We are here to assist you in finding a resolution. Best wishes, Temu Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Where's my parcel
Temu customer service Sucks!
My parcel was out for delivery three times only to be returned to the sorting hub three times. Horrible service, nothing resolved.
Preferred solution: Deliver product or service ordered
User's recommendation: Horrible service package was out for delivery 3 times only to be returned to Sort hub 3 times
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blackwood, New Jersey
To return item and get refund
It is a dog bed and it is too small and they said I cannot return this item. I would get a bigger size
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Tennessee
I pd for a dresser I have not received
You dismissed my order of a dresser I pd for.$42.73 charged me 2x.then refunded me but never sent my dresser.i pd total $85.93 for 2 dressers and only ordered one you refunded $42.73 but never sent dresser I pd for you owe me $42.73 or send my dresser!!you only refunded me for $42.73 and I pd this amount doubled because you charged me for 2 dressers I only wanted one do you understand? I want my dresser or my money back on my card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I did not receive my packag
I don't know what to do about it because I didn't receive it at all. I gave them the right address to send it to and I still haven't gotten it.
So, now what do I have to do to get my free phone at this time? Do I have to start all over again to get my free phone because I need one so badly or do I just wait and see what you all do?
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I didn't get any help didn't receive my replacement mini washing machine
I haven't heard from you nor received my item. This is the 3rd Mini Portable Washing Machine I have bought. Please send me my replacement Mini Portable Washing Machine.
Preferred solution: as promised my replacement
Harrisburg, Pennsylvania
Pissed 1st time customer
my issue has not been resolved bc the rep said he had to connect me with a live rep & the live rep never answered. I thought I place an order & afterpay took money out of my cking acct Nov 18th for an order that didn't go thru.
yes 1 pissed customer. Kathy Leonard
Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.
We are here to assist you in finding a resolution. Best wishes, Temu Team
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Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.
We are here to assist you in finding a resolution. Best wishes, Temu Team