Patti C Uop
map-marker Rockwood, Michigan

Price not right

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They sent me a coupon for 90 percent off one item...when I put it in the cart it came up regular price. This happens a lot...the coupon prices don't come up. I guess they think you wont notice. Other than that...I used to really like Temu and recommended them to people.
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User's recommendation: Watch prices in your cart

Deycie R
map-marker Philadelphia, Pennsylvania

Missing package

Missing package it says delivered but I never seen the packagenothing more to say???not good at all that Im missing my package
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Dianne r Vsz

Have not received any

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I've filled this out twice! Lately, I'm not getting any of my orders. You have them listed as delivered, but they are not!!! At this point, please refund all orgers left. Thank you for your help and consideration
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Loss:
$160
Pros:
  • Made promises
Cons:
  • Never keep them

Preferred solution: I would still like to get the 3 hammocks and ACE blue rolling papers at 4.18per 50 books times5 boxes, if possible.

User's recommendation: Temu is usually great

Anonymous
map-marker Bellevue, Washington

No review

Charlotte Goss used my debit card with out my permission and I want my money put back on my card..my address is 130 Shenandoah st Cherokee Al 35616 my name is Robert Armstead..I will send it merchandise to you n if u hadn't sent it don't n put my money back on my card..thanksno recon
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User's recommendation: No recommendations

Catherine A Gqc

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Verified Reviewer
| map-marker Nashua, New Hampshire

Find out about a recent order i just made

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I ordered a long grey wig and paid and didn't get a confirmation about it..I have no idea if the order went through
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Ben M Mqy

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Verified Buyer
|

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Verified Reviewer

I never received my refund from December 17, 2023

Temu - I never received my refund from December 17, 2023
My refund from December 17, 2023. I returned an item and was promised a quick refund but never received the refund.
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Loss:
$15
Cons:
  • Very bad on refund

Preferred solution: Full refund

User's recommendation: Make it easier for customer to contact you

kimberley c Hap

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Verified Reviewer

My package was not arrived

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Its said it would come on the 11th of feb and its not here I really hope that other people do not fall for this scam
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Pros:
  • That it has very nice stuff
Cons:
  • Delay in deliveries

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy things off Temu it’s a scam

Kerker

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Verified Reviewer

Refusing my order

Iam not rating or doing any kind of business with Temu.

They have canceled my orders five times so I've chosen to give my business to wish and will gladly give them a 5 or 10 star rating iam very satisfied with wish and there customer service is excellent. I highly recommend them to family and friends and public in general. Temu has given me one disappointment after another and I don't recommend them for anything.

You can not find a human to make complaints to or to have then stop sending me emails and texts I don't care I don't want to hear from them so take me off you list and do not contact me in any way I'm done with your laughable companym.

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Charlene B Nir

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Verified Reviewer

Did not receive package

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I asked for a refund because I don't reseve the package and where it was sent my friend to check the mail box and it was not I Theer and I have the USPS app on my phone and it never sent me a notification to my phone that was on its way or that it was in the mail box but you guys said it was deliver
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Loss:
$23
Pros:
  • Good product good selection
Cons:
  • Is thiefs in the mailing system not temu

Preferred solution: Full refund

User's recommendation: Make sure they get the right notification to you about your order

Barbara H Ayz

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Verified Reviewer

Missing package

Have had no updates from temu where & when I will receive my purchase Why am I not receiving updates , tracking number shows no information from USPS . My items have been paid for & I expect notification from your company to where is my items
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Pros:
  • Communication
Cons:
  • Lack of communication

Preferred solution: Deliver product or service ordered

Goldi F

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Verified Reviewer

Very upset

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Had me pick out 14 different items and when it got down to 3 cents I still had a whole bunch of people except my requests and add so that I can get the money and they never gave me the credit for the 3 cents so I never got 12 of my gifts.
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Preferred solution: The gifts promised if I had enough ppl accept. I had more than enough ppl accept. It wants to know if I lost money... No. But a lot of time

User's recommendation: Don't waste your time reposting or sending invites

Shelsey Efs

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Verified Reviewer
| map-marker Pikesville, Maryland

It been 2 month I need my refund

Temu - It been 2 month I need my refund
Please dont play with me I need my refund that I cancle for 2 month I need my refund I suppose to been has got it but iam still buying stuff from yalls but my refund never came to my card
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User's recommendation: I need my refund

Anonymous
map-marker Denver, Colorado

Did not receive my entire order

Terrible customer service. You cant even take the time to resend my order that I never received. Tired of trying to make you understand that I DID NOT RECEIVE my entire order.
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User's recommendation: Terrible customer service

Karen F Ktk
map-marker Oklahoma City, Oklahoma

No review

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My 2 heart wreaths have been sent back, but I have received other items at that location with no provlems. I would like my money back since Valentines Day is next week.
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Preferred solution: Full refund

Anonymous
map-marker Southfield, Michigan

I'm responding to your email my account was closed and I want it back open

You guys closed my account,I think that was unfair I have been a very good customer I still owe temu $2000 that I'm still paying.i was part of a scam from a loan company that tried to charge me twice the loan I refuse to pay it I paid what I owed and a couple hundred dollars over ,well that hurt my credit over a hundred points and that's what your went off, I'm a good paying customer I hope you can take this into consideration. Thank you Ms. Jackson know
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