Temu
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWher is my credit from items returned?
Please refund my credit card. You have confirmation its been accepted by us post office and is on its way to you. Refund my credit card.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney back
I accidentally ordered the black fur boots and I need my refund back. I accidentally ordered it while I was ordering something else. I don't need it.
Preferred solution: Full refund
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Verified ReviewerMy account
It won't take my debit card, And it also says I have a dispute to their I don't want to figure allow me to buy anything anymore
- Have awesome stuff
Preferred solution: My account back on
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonI want to buy more stuff from Temu ! But the first thing I received was broken i will send a picture and i am still did not receive 2 of the items I ordered i received the - Camera , the cooking t
I received the camera , cooking thermometer and the flashlight and all are good so far ! So the power bank is Orange broken and doesn't charge or turn on !!!
I never got the Blue one ? And I never got the Blue flash light same as the other one we received!
Thank you Hope you can fix all this ! Your Customer Richard Stroening !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Topeka, KansasPissed customer
I feel like since you guys knew there was something wrong with the shipping that you guys should have bought it and redid my order at no charge to me but instead you put a credit on to the account here instead of putting the money back into my checking account so I don't think that that is good customer service from you guys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaI did not receive my packages
My packages went to Ocean City Maryland 106 Talbot Street unit 107 Ocean City Maryland!!! My new address is 5468 Pine road Thomasville PA 17364 I think I'm willing to give up email because you will not give me my money back or my gifts you not have returned any of them so I think I am done with timu I'm not going to be shopping with you anymore
User's recommendation: No I will not send customers to you because you do not send packages to the right address
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rocky Mount, VirginiaSucks my package was not delivered and they told me it was signed for and I never sign for anything through Temu so I'm outta $
I'm upset they y'all taking my money and I don't get my order y'all tell me that I signed for it but I've never signed for anything through Temu
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere are my "free gifts"??
Where are my free gifts? While making my order, you guys kept saying, Pick 4 Free Gifts. This is Not my first order.
Preferred solution: My free gifts
To change my address
I had placed an order to Temu & realized with an email that my 1st part of the order I'd going to my OLD address
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Broken Arrow, OklahomaJow to use my coupons.
I have bought so many, many things from you over three years. You have given me a lot of coupons but never told me how to get them.
I should have hundreds of them. Please give instructions.
1. How to get them
2. How many do I have
3.
Can I use more then one on any thing.
4. If you get 300 coupons on one time what is that on real money
Please let me know as I have to cancel.
User's recommendation: Let good customers know this. I've sent many of my friends and family to you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Monroe, LouisianaRefund
I mistaken and read checking out wrong thought I was checking out on free checkout but was charge 150.00 that I refunded Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am not able to correct my email address?
Get me to speak to an actual person. Your edit email does not work!
Very frustrated! Don't make a mistake with your email!
- Prices are pretty great
- Quality is normally good
- Not able to edit the email and save the correct one
- Not able to speak to a person
Preferred solution: Help in correcting my email!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items
No one will talk to me to fix my problem. I still want my blanket and pen.
It's my Zetaversary. This is very important.
- Easy
- Cant talk to anyone
Preferred solution: Send my items
User's recommendation: Not but anyghing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery very poor. Unable to get a return label or address and nobody can be reached
I have been trying for more than a wek to get a return address or return label eithout success this is extremely frustrating. It is impossible to get any help from temu.
The only reply is that the money isnin my account. This I know but I want to return tha parcel.
All ready to be sent back but no return address. Ples pleas help!
- Impossible to chat with a human when needed
Preferred solution: A return address
User's recommendation: Do not buy gorm Temu as they promise free return but there is no way to get a return address or label
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am frustrated because every time there is a free promotion which includes purchasing an order as well in order to get the free items,
Yesterday, there was a promotion for 4 free items with a purchase of at least $35 minimum, which I did not receive. I only received the $35 order.
Then, there was another promotion for 6 free items that included inviting friends via a link. I did this numerous times, sending out invites. It showed that I was close to receiving my 6 free items, but it kept wanting me to send more invites to my friends.
Nothing came of it; it never went through. I am beyond frustrated.
- Orders are good quality
- Not receiving free items as advertised
Preferred solution: I want to receive my 6 free items that I was supposed to receive
User's recommendation: Do not go through with the promotions it's just a sales gimic
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This is not the Temu website, but they will be along shortly to give you the same copy and paste response they give everyone.
Where are you ?