Temu Reviews and Complaints | temu.com @ PissedConsumer Page 10

Catherine M Kky

Saint Paul, Minnesota

I ordered a personalized blanket back in the beginning of October and the name on it is misspelled and I wanted to either get a refund or order a new one

Dec 17, 2025

2.0

Temu - I ordered a personalized blanket back in the beginning of October and the name on...

I ordered some personalized blankets back in the beginning of October of this year, and I did not check them all because I was going to use them for Christmas presents. I am currently trying to wrap them up, and one of the names on there is spelled wrong.

I wanted to either get a refund for the blanket or order another blanket, but I seem to be having an issue with it because it won't show the order in my orders or whatever.

So can you please have someone contact me and let me know what I can do about this? It should say Catherine.

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Loss:

$30

Cons:

Lot of it is cheaply made

Preferred solution: Full refund

User's recommendation: Make sure you check all your items as soon as you get them

Abdelmoujoud Z

You charge me without my permission

Dec 08, 2025

1.0

Temu - You charge me without my permission

I didnt order any merchandise . Why you sent merchandise I didnt order.Pissedcompaniesyesyesyesyesye

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Preferred solution: Full refund

User's recommendation: Beware from scammers

Cecilia O Oby

Cecilia O Oby |

Chicago, Illinois

Missing 4 free items

Jan 04, 2026

Where are my four free items Temu promised me? Temu did not provide ID order # firvthem.

Also, I invited 3 friends to use Temu like you asked me to do to qualify for the free items.

See attached photo. Can you help me track my free items?

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Pros:

Good quality items

Cons:

No way to track shipment of promised free items

Preferred solution: I want the 4 free items I qualified to get from Temu

User's recommendation: Thanks take screenshots of free items temu offers you

karl h Dkh |

Milton Keynes, Milton Keynes

Refund

Jan 03, 2026

I no longer need the items that were picked out. I made a mistake in picking them; they were too expensive for me to buy. Sorry for the inconvenience, but I would really appreciate it if you could please refund me immediately because I will not be able to pay my rent on time.

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Loss:

$99

Pros:

You can buy interesting and cheap stuff at a great price

Cons:

You can easily order the wrong stuff because miss inform you on orders

Preferred solution: Full refund

User's recommendation: Excellent service and very good quality product’s

Brittany C Zhx |

Henderson, Kentucky

I paid for something on my cash app and

Jan 04, 2026

Temu - I paid for something on my cash app and - Image 2

They took my money out of my account and did not give me a tracking number. I will contact my bank tomorrow and dispute it. Temu is taking people's money and not giving me my order, fraudulently trying to steal my money.

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Loss:

$12

Preferred solution: Full refund

Annemarie P Dgo

Annemarie P Dgo |

Queens, New York

Damaged item

Jan 08, 2026

The item was delivered with a crack in the surface. Please see the photo attached. I did not unpack the item until this morning.

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Pros:

Variety & prices

Cons:

Low quality

Preferred solution: Full refund

User's recommendation: Check the merchandise as soon as it is delivered

Carolyn Juanita A

Windsor, North Carolina

I’ve spent thousands with Temu. I love most everything. I’ve played the last 4 win credits games. I’ve sent my friends invites over and over. I can’t make them buy. I’m upset because it never will le

Dec 12, 2025

5.0

I’ve spent thousands with Temu. I love most everything. I’ve played the last 4 win...

I’ve spent thousands with Temu. I love most everything. I’ve played the last 4... - Image 2

I’ve spent thousands with Temu. I love most everything. I’ve played the last 4... - Image 3

I’ve spent thousands with Temu. I love most everything. I’ve played the last 4... - Image 4

I’ve spent thousands with Temu. I love most everything. I’ve played the last 4... - Image 5

I invite, I spend, and I never get to win the matched money I spent. It's not fair.

I can't keep inviting my friends. I can't keep sending so much money and not win the 210.00 back or the 300 back. It's also hard to find the winning page the next day.

Another game pops up. Just not fair I don't win money back after spending so much.

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Loss:

$400

Pros:

Clothes are great

Cons:

Prizes are a bit dodgy

Preferred solution: Full refund

User's recommendation: Just don’t get trapped playing the games

Michelle H Zng

Michelle H Zng |

Brooklyn, New York

Paid order and didn't receive reward

Jan 04, 2026

Temu - Paid order and didn't receive reward - Image 2

I paid for an order that Temu offered me a reward of $200 cash back to PayPal if I bought $15 worth of items, and I didn't receive the reward. I have receipt confirmation I will provide.

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Loss:

$27

Pros:

Good offers and rewards

Cons:

Dont receive promised rewards and offers

Preferred solution: I would like to receive my order and $200 cash back via PayPal as offered and promised by temu.

Leonard M Lgn

Norristown, Pennsylvania

Wrong item

Dec 26, 2025

1.0

I received my order and it's the wrong item. It doesn't even come close to what I ordered.

Very disappointed. I ordered a humidor and got plastic strips.

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Loss:

$119

Preferred solution: Full refund

User's recommendation: Not sure if ill recommend waiting to see what happens when I return it

Anna C Byi

Refund and track my oder

Jan 01, 2026

I need to know when I get my refund. I need to know when the delivery of my order is.

Please, I need my refund to buy food. I don't have any money because I didn't get paid this month, and I don't have any credit to call. Please refund me; it's very important.

I need the refund to buy food. Please refund me and put the money in my bank account.

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Enid R Uij

Package not being delivered at door

Dec 29, 2025

My parcel was delivered at the front door and was stolen. A photo was taken showing proof of delivery on 12/28 25.

This was not delivered at my door address.

I am very upset and would like a refund. I have to stop shopping with TEMU because my address is not at the lobby.

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Loss:

$24

Pros:

Fair services
Wide variety of items that is inexpensive

Cons:

Not delivered at door unlike other carriers wi

Preferred solution: Full refund

User's recommendation: GOFO drops your parcels in the lobby unlike other carriers who drops at your door. My package has been stolen many times and I'm tired of it.

Sherri M Mwu

Ruskin, Florida

No Goods Paid For

Dec 16, 2025

1.0

Your customer service was extremely unhelpful and refused to do anything to help me. I was unable to communicate when I toggled screenshot on my phone so I can relay information about my issue.

Temu accepted payment from Affirm for a purchase I attempted to make yesterday and Temu never processed the order for my account.

I am now responsible for a loan payment to Affirm for merchandise from Temu not being delivered to me. The picture below is the po number given to me from Affirm that Temu is stating doesn't belong to my account.

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Loss:

$412

Preferred solution: I really would like the items delivered to me which I attempted to purchase or the money refunded back to Affirm.

Mary Jo H Ktm

How to work heated scarf? It won't warm up

Dec 01, 2025

2.0

Temu - How to work heated scarf? It won't warm up

Can't find out how to work it, but you don't want to buy... buy...

buy. If no instructions, wish there was an easy way to explain how to get it to heat up.

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Loss:

$22

Pros:

Great buys

Cons:

Takes too long to get it

Preferred solution: I want it to work..

User's recommendation: Buy.buy.buy

Monica S Xmg

Fort Worth, Texas

My order did go through but they took payment

Dec 20, 2025

1.0

Temu - My order did go through but they took payment

Temu - My order did go through but they took payment - Image 2

Temu - My order did go through but they took payment - Image 3

This company is trash and y'all will be here for my attorney because I'm tired of going through so many things just to get a refund on my merchandise that I did not receive or have anything about, but y'all have taken my money out of my account.

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Loss:

$76

Pros:

Have good deals on their site

Cons:

But dont get what you ordered

Preferred solution: Full refund

Anne C Fmr

Add to large order made yesterday

Dec 28, 2025

Item was not available when I placed order yesterday. Want to purchase now but do not want to meet $20 minimum for free shipping.

It has checked off free shipping and $5 credit for delay. Can you ship item for free?

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Preferred solution: Free shipping for this item

Temu Collective Complaints

Jamaila M Ale

Denver, Colorado, United States

Collecting Signatures

SCAMMERS AND FRAUD

Jan 6, 2026 1 supporters

SCAMMERS AND FRAUD MOST SELLERS IN TEMU, BROKEN ITEMS, ITEMS DID NOT ARRIVE, SELLERS ONLY CARE ABOUT MONEY, SELLERS DON’T CARE ABOUT CUSTOMERS, SELLERS MOST OF THEM THEY DON’T CARE ONLY CARE ABOUT THE MONEY THEY GET FROM CUSTOMERS THEY ARE NOT FAIR!!! POOR LOW QUALITY ITEMS U GET WHAT U PAID FOR! WHERE’S MY PACKAGE?WHERE ARE THEY WHY IT DID NOT ARRIVE?WHAT HAPPENED WHY THERE ARE SCAMMERS IN TEMU?SOME SELLERS ARE SCAMMERS BEWARE!

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Joni P Zoo

Brady, Texas, United States

Promotional items not funded and Customer support not helping

Dec 29, 2025 2 supporters

My answer is with TEMU. A little bit of my backstory I am terminal. I explained to the person when I was speaking to them that I am very sick and I'm bedridden. This is possibly my very last Christmas. I chose to go through TEMU because they usually have really good promotions. I found a promotion where you got three items for $0.01 if you paid x amount of dollars. I clicked on it I picked a three items that I wanted and I was at the message that I received was I was $1.82 away I needed to pick one more item and so I did and when I picked it I got another little message box and it said that I needed to pick another item and they pulled an item from my cart something that had nothing to do with my promotion and they said that I needed to pay this much more to get this ring that was in my previous journey in my car that had nothing to do with but I was doing. So I went ahead and did it the next little box that popped up was I needed to pay this much more to get some more items I were already in my cart and this kept happening. So finally I got a hold of customer service and I spoke to a gentleman named Lester Brown he told me that it was doing that because I had three other promotions open. I said we'll add it and realize I did if I do please just delete them he said oh no we can't do that. As I get the one that I need to do now mind you at this point I've already spent $287. I had to pay another $118 on top of what I've already spent to get these three items for Penny. The three items that I picked according to team use prices was $62.48 for all three of them together combined why would I spend almost $400 to get three items for a penny when it would have been cheaper just spend 62. So he refused to help me after he told me that it was cuz I had these three other promotions open and somehow all of that just went away and now it was just because I hadn't spent enough money now that's the new reason. Well when I repeatedly ask for help and I kept telling him about the issue that was picking items out of my heart and nothing he would not even address the situation anymore he put me on a hold for almost two and a half hours to which he was supposed to be holding for a customer his manager which I never did and then I finally decided to go through piss customers.com and I called a number total of like eight times and they kept hanging up on me. So that's a little bit of my story so thank you so much t e m u for ruining my very last Christmas alive with my grandkids I appreciate you so much for doing that please note the sarcasm. What I want to see happen is that nobody else has to go through this anymore. How dare a company take advantage of people. We're all supposed to be in this together I want I want establishment scientist to stand up and take accountability for what their team is doing. And it should start from the top. When a customer comes to you and says there was an issue there is an error in your system you need to hear them out and not blame the customer. I want to see action taken I want my money back The items that they that added very purchased for all of this that I half of it wasn't even when I ordered. And I even tried to start like a refund claim with him and guess who was a broken agent Lester Brown. So none of it got refunded either. I think that TEMU should be held accountable that way nobody else has to go through this that way nobody else is bank account gets just squandered. How dare they please I'm asking you to stand up and use your voice and stand with me cuz what if it's our kids and our grandkids that this happens to next?